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How to connect

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Get your folk API key

1

Log into folk

Go to app.folk.app
2

Navigate to API settings

Click Settings > API
3

Create new API key

Click New API key and name it “Allo” (or any name you prefer)
4

Copy the key

Click Create key and copy it immediately.
You won’t be able to see the API key again after closing this window.

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Connect in Allo

1

Open Allo app

Launch Allo on mobile or desktop
2

Go to Integrations

Navigate to Settings > Integrations
3

Find folk

Locate folk in the integrations list and tap Connect
4

Paste your API key

Enter the API key you copied from folk
5

Save and connect

Tap Save & Connect and wait for confirmation
When you connect folk, all your contacts are imported into Allo automatically. You can call them directly from the app.

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What syncs

From folk to Allo:
  • Contacts
  • Companies
From Allo to folk:
  • Contacts created or updated in Allo are pushed back to folk
Sync direction: Two-way — changes in either system are reflected in the other.

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How calls are synced

After each call, Allo creates a call activity on the matching contact or company in folk with the call summary, transcript, and a link to the recording.

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How SMS are synced

SMS sync is not available for this integration.

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Click-to-call

Click on any phone number in folk to open the call directly in the Allo app. The Allo app must be installed on your device.

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Troubleshooting

Check the sync status of any call from the call list on web.withallo.com — each call has an integration indicator showing its sync state.
Only admins and managers of an Allo workspace can connect integrations. If you don’t see the option, ask your workspace admin or manager to set it up.
Check the integration indicator on the call in the web app. The error will be one of these:
  • Contact not found — The contact doesn’t exist in your CRM. By default, Allo only syncs calls to existing contacts. To auto-create contacts, go to your integration settings and enable Create lead for unknown calls.
  • Contact deleted — The contact was removed from your CRM. Allo is additive and won’t sync calls for deleted contacts. Re-create the contact in your CRM, then retry the sync.
  • Integration disconnected — Your OAuth token or API key was revoked on the integration side. Allo still appears connected but requests fail. Disconnect and reconnect the integration in Allo.
  • Call pending (spinner icon) — Allo is still matching the contact. This can take up to 24 hours before being marked as an error. Once the contact exists in your CRM, you can retry manually.
The first sync can take up to 15 minutes for large contact databases. After that, contacts sync incrementally every 10 minutes — not in real time.Allo only syncs contacts that have at least one phone number in a native phone number field. Contacts without a phone number will not appear in Allo.If contacts still don’t appear after 15 minutes, disconnect and reconnect the integration.
This integration does not support SMS sync.
Allo mirrors your integration exactly. If your CRM has duplicate contacts with the same phone number, they appear as separate contacts in Allo.Clean up duplicates in your CRM — Allo will reflect the change on the next sync.
When multiple contacts share the same phone number, Allo syncs the call to all matching contacts. Before reporting a missing sync, check all contacts that share that phone number — the call may already be synced to another one. Click the integration indicator on any call in the web app to see exactly which contacts it was synced to.