Getting Started
How do I get started with Allo?
How do I get started with Allo?
Download the app, create an account, and you’ll be assigned a business number immediately. The setup takes less than 2 minutes.Complete getting started guide
Do I get a free trial?
Do I get a free trial?
The Business plan includes a 7-day free trial with full features. Credit card required, but you won’t be charged until the trial ends. The Starter plan ($25/month) does not include a free trial.View plans and pricing
Can I keep my existing phone number?
Can I keep my existing phone number?
Yes. You can port most landline and mobile numbers to Allo. The process takes 2-4 weeks. French mobile numbers (06/07) cannot be ported yet.Start porting process
Do I need a new phone number?
Do I need a new phone number?
Yes, Allo assigns you a business number during setup. You can also connect your personal number to forward calls to Allo for recording and features.Learn about connecting personal number
Is there a desktop app?
Is there a desktop app?
Yes, available on the Business plan. You get access to desktop apps for Mac and Windows, plus a web app accessible from any browser.View Business plan features
Plans & Billing
What's the difference between Starter and Business?
What's the difference between Starter and Business?
Starter (45/month) adds desktop apps, Unlimited AI Receptionist, SMS sending, and CRM integrations.Compare plans in detail
Can I try before buying?
Can I try before buying?
The Business plan includes a 7-day free trial. The Starter plan has no trial, but you can upgrade or cancel anytime with no penalties.Start free trial
How do I cancel my subscription?
How do I cancel my subscription?
Cancel anytime from Settings > Billing (web/desktop) or Settings > Profile > Manage Subscription (iOS). You keep access until the end of your billing period.Cancellation instructions
How much do additional phone numbers cost?
How much do additional phone numbers cost?
Most countries: 15) and Belgium ($45) have higher pricing due to carrier costs.View number pricing
Are there any hidden fees?
Are there any hidden fees?
Where can I get an invoice?
Where can I get an invoice?
Invoices are automatically sent to your email after each payment. For web subscriptions, invoices come from Stripe. For iOS/Android, they come from Apple/Google.Learn about invoices
Call Features
Are all calls automatically recorded?
Are all calls automatically recorded?
Yes, every call made through Allo is automatically recorded, transcribed, and summarized by AI. You cannot disable recording in-app (contact support if needed).Learn about call recordings
Can I customize my voicemail greeting?
Can I customize my voicemail greeting?
Yes. You can write a custom greeting message and Allo’s AI will read it with a natural voice. You can also choose voice type and tone.Set up custom voicemail
What is the AI Receptionist?
What is the AI Receptionist?
The AI Receptionist answers calls automatically 24/7, answers questions about your business, and collects information. Starter includes 30 minutes/month; Business includes Unlimited minutes.Learn about AI Receptionist
Can I screen calls before answering?
Can I screen calls before answering?
Yes, using the Gatekeeper feature. Unknown callers must state their name and reason before you answer. You see this info before deciding to accept.Set up Gatekeeper
How do I set up business hours?
How do I set up business hours?
Go to Settings > Business Hours, set your schedule for each day, and choose what happens outside hours (voicemail, AI, or forwarding).Configure business hours
Can I create a phone menu (IVR)?
Can I create a phone menu (IVR)?
Can I transfer calls to team members?
Can I transfer calls to team members?
Yes. During a call, tap the transfer button and select a team member or external number. The caller stays on the line during transfer.Learn about call transfer
Phone Numbers
Can I get a phone number in another country?
Can I get a phone number in another country?
Yes. Allo provides numbers in 50+ countries. Most cost $5/month. Some countries have higher pricing or require contacting support.View available countries
Can I get a toll-free number?
Can I get a toll-free number?
Yes, US toll-free numbers (800, 833, 844, etc.) are available on the Business plan. Contact support to request one.Request toll-free number
Can I get a French mobile number (06/07)?
Can I get a French mobile number (06/07)?
Yes, but only on the Business plan. French mobile numbers cost €5/month and can be used to create WhatsApp Business accounts.Get French mobile number
Can I port my French mobile number?
Can I port my French mobile number?
Not yet. French mobile number porting will be available by end of year. You can port landline numbers now.Learn about porting
Team & Collaboration
Can I add team members?
Can I add team members?
Yes, on the Business plan. Each team member costs $45/month and gets their own number and full features. Add unlimited team members.Learn about team features
How do I invite someone to my team?
How do I invite someone to my team?
Go to Settings > Manage my team > Invite a member. Enter their email and they’ll receive an invitation to join.Add team members
Can team members share one number?
Can team members share one number?
Can I see my team's call performance?
Can I see my team's call performance?
Yes, on the Business plan. The desktop app includes a team dashboard with call metrics, answer rates, and performance analytics.View team monitoring features
Messaging & SMS
Can I send and receive SMS?
Can I send and receive SMS?
Starter plan: Receive only (limited). Business plan: Send and receive (Unlimited). Both plans include automatic SMS logging to your CRM.Learn about SMS features
Can I receive verification codes (OTP)?
Can I receive verification codes (OTP)?
Limited support. Many verification services don’t support VoIP numbers. Use your personal phone for account verifications.SMS limitations
Can I send images via SMS?
Can I send images via SMS?
No. MMS (multimedia messages) are not supported yet. You can only send text messages.What’s not supported
Is there an SMS sending limit?
Is there an SMS sending limit?
The Business plan includes unlimited SMS (fair use policies apply). The Starter plan is limited to 100 incoming SMS per month.SMS limits and pricing
Integrations
Which CRMs does Allo integrate with?
Which CRMs does Allo integrate with?
HubSpot, Salesforce, Attio, folk, Zoho CRM, Odoo, Streak, and more. Native integrations are available on the Business plan.View all integrations
Do calls automatically log to my CRM?
Do calls automatically log to my CRM?
Yes. When you connect a CRM, every call syncs automatically with recordings, transcripts, and AI summaries. No manual work required.See how integrations work
Can I connect multiple integrations?
Can I connect multiple integrations?
Yes. You can connect as many integrations as you need. For example, use HubSpot for CRM and Google Sheets for backup.Integration features
How do I connect to Zapier or Make?
How do I connect to Zapier or Make?
Both require webhook URLs. Get your webhook from Zapier/Make, enter it in Allo Settings > Integrations, and select which events to send.Zapier setup | Make setup
Technical Issues
Call quality is poor or choppy
Call quality is poor or choppy
Check your internet connection. You need minimum 1 Mbps. Try switching between WiFi and cellular data, or use headphones instead of speakerphone.Troubleshoot call quality
Calls aren't ringing
Calls aren't ringing
Check that your phone isn’t on silent or Do Not Disturb. Verify notification permissions are enabled for Allo. Review business hours and call forwarding settings.Fix ringing issues
Can't connect my personal number
Can't connect my personal number
Try manual setup if automatic fails. Ensure your carrier supports call forwarding and that you’ve authorized it. Temporarily disable Gatekeeper during setup.Connection troubleshooting
App crashes or freezes
App crashes or freezes
Force close and reopen Allo, restart your phone, update to the latest app version, or reinstall the app. Contact support if issues persist.App troubleshooting
Recording or transcript missing
Recording or transcript missing
Recordings only work for calls made through Allo app (not native dialer or WhatsApp). Transcripts take 1-2 minutes to process.Recording issues
Integration not syncing
Integration not syncing
Verify the integration shows as “Connected” in Settings. Check that contacts exist in your CRM with matching phone numbers. Disconnect and reconnect if needed.Integration troubleshooting
Privacy & Legal
Is Allo GDPR compliant?
Is Allo GDPR compliant?
Yes. Allo is fully GDPR compliant. All data is encrypted and stored securely. You control who has access to your call recordings.Learn about security
Do I need to tell callers about recording?
Do I need to tell callers about recording?
In many jurisdictions, yes. You’re responsible for complying with local call recording laws. Add announcements to your IVR or voicemail greeting.Recording consent requirements
Where is my data stored?
Where is my data stored?
Data is stored on secure Allo servers with encryption at rest and in transit. You can delete recordings anytime from the app.Data storage and privacy
Can I disable call recordings?
Can I disable call recordings?
Not from the app. Contact support if you need recordings disabled for your account. Note that disabling also removes transcripts and AI summaries.Recording settings
