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Getting Started

Download the app, create an account, and you’ll be assigned a business number immediately. The setup takes less than 2 minutes.Complete getting started guide
The Business plan includes a 7-day free trial with full features. Credit card required, but you won’t be charged until the trial ends. The Starter plan ($25/month) does not include a free trial.View plans and pricing
Yes. You can port most landline and mobile numbers to Allo. Mobile numbers take 2 to 4 business days in the US, around a week in France. Landlines take 7 to 15 business days depending on your carrier.Start porting process
Most workspaces are live in under 30 minutes. You pick your number, invite your team, configure the AI Receptionist if you want one, and set up routing. If you need a guided walkthrough, book a call with our team.Full setup guide
Yes, Allo assigns you a business number during setup. You can also connect your personal number to forward calls to Allo for recording and features.Learn about connecting personal number
Yes, available on the Business plan. You get access to desktop apps for Mac and Windows, plus a web app accessible from any browser.View Business plan features

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Plans & Billing

Starter (25/month)includesthemobileapp,callrecording,AIsummaries,and30minsofAIReceptionist.Business(25/month) includes the mobile app, call recording, AI summaries, and 30 mins of AI Receptionist. Business (45/month) adds desktop apps, Unlimited AI Receptionist, SMS sending, and CRM integrations.Compare plans in detail
The Business plan includes a 7-day free trial. The Starter plan has no trial, but you can upgrade or cancel anytime with no penalties.Start free trial
Cancel anytime from Settings > Billing (web/desktop) or Settings > Profile > Manage Subscription (iOS). You keep access until the end of your billing period.Cancellation instructions
Most countries: 5/monthpernumber.SomecountrieslikeGermany(5/month per number. Some countries like Germany (15) and Belgium ($45) have higher pricing due to carrier costs.View number pricing
No. All features are included in your plan. The only additional costs are extra phone numbers ($5/month) and additional team members (same price as your plan).View all pricing
Invoices are automatically sent to your email after each payment. For web subscriptions, invoices come from Stripe. For iOS/Android, they come from Apple/Google.Learn about invoices
Yes. If you need more time to evaluate Allo, especially when SMS verification or porting delays cut into your testing window, reply to your onboarding email or contact support and we’ll extend it.
The Business plan includes unlimited calling and unlimited AI Receptionist minutes at the workspace level, so there’s no shared pool to run out of. Adding more users doesn’t change your call capacity, only your seat count. International calls are billed as you go.See Business plan details

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Call Features

Yes, every call made through Allo is automatically recorded, transcribed, and summarized by AI. You cannot disable recording in-app (contact support if needed).Learn about call recordings
Yes. You can write a custom greeting message and Allo’s AI will read it with a natural voice. You can also choose voice type and tone.Set up custom voicemail
The AI Receptionist answers calls automatically 24/7, answers questions about your business, and collects information. Starter includes 30 minutes/month; Business includes Unlimited minutes.Learn about AI Receptionist
You decide. Common setups: only after no one on your team answers, only outside business hours, or as the primary handler 24/7. You can also send specific IVR options straight to the AI. It works alongside your team, not instead of them.Configure when AI takes calls
No. The AI handles the conversation on its own, takes a message, and notifies your team by email and in the app. Think of it as a smart receptionist that takes detailed notes, not a call center queue. If you need live coverage, use call routing to ring your team first and only fall back to the AI on missed calls.
The call goes to standard voicemail with transcription. Setting up the AI Receptionist takes a few minutes and gives callers a much better experience, so we recommend doing it early.Set up your AI Receptionist
Yes, using the Gatekeeper feature. Unknown callers must state their name and reason before you answer. You see this info before deciding to accept.Set up Gatekeeper
Go to Settings > Business Hours, set your schedule for each day, and choose what happens outside hours (voicemail, AI, or forwarding).Configure business hours
Yes. Create an interactive menu with up to 8 options that route callers to different team members, voicemail, or external numbers.Set up IVR menu
Yes. During a call, tap the transfer button and select a team member or external number. The caller stays on the line during transfer.Learn about call transfer

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Phone Numbers

Yes. Allo provides numbers in 50+ countries. Most cost $5/month. Some countries have higher pricing or require contacting support.View available countries
Yes, US toll-free numbers (800, 833, 844, etc.) are available on the Business plan. Contact support to request one.Request toll-free number
Yes, but only on the Business plan. French mobile numbers cost €5/month and can be used to create WhatsApp Business accounts.Get French mobile number
Yes. French mobile numbers (06/07) are eligible for porting, directly from the Allo app: Settings > Numbers > Port a number. Porting typically takes around one week. Dial 3179 from the line to be ported to get your RIO code first.Learn about porting
Yes. At signup, you search by area code and pick from available numbers. You’re not limited to your own region: any US area code is fair game. The same flow is available later under Settings > Numbers.Get a number
Yes. You can add a toll-free number (833, 844, 855, 866, 877, 888) at any time from Settings > Numbers, alongside your local lines. True 1-800 numbers are very limited and cost significantly more, so most teams pick another toll-free prefix.Add a toll-free number
Yes. Allo isn’t tied to a single physical line, so two or more users sharing a number can each be on their own call simultaneously, inbound or outbound. The same applies to incoming calls: if one user is on the line, the next call rings every other available user instead of being dropped.How numbers and users work together

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Hardware & devices

No. Allo runs as a mobile app (iOS, Android) and a desktop app (Mac, Windows, web). There’s no SIP or VoIP hardware integration. For most small teams, that means using the app on the smartphones and laptops they already have, with no extra equipment to buy or maintain. If your workflow relies on physical desk phones, Allo isn’t the right fit today.
Any modern iPhone or Android phone runs the mobile app. The desktop app works on macOS and Windows. The web app runs in any browser. A wired or Bluetooth headset is recommended for call quality.Download Allo
Yes. Standard Bluetooth, USB, and wired headsets work with Allo on both mobile and desktop. We recommend using one for clearer calls, especially in shared workspaces.

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Team & Collaboration

Yes, on the Business plan. Each team member costs $45/month and gets their own number and full features. Add unlimited team members.Learn about team features
Go to Settings > Manage my team > Invite a member. Enter their email and they’ll receive an invitation to join.Add team members
Yes. Multiple team members can be assigned to the same number. Calls can ring everyone simultaneously or in sequence (cascade).Configure call routing
Yes, on the Business plan. The desktop app includes a team dashboard with call metrics, answer rates, and performance analytics.View team monitoring features
Not from the app. Login emails can’t be edited directly — contact support and we’ll update it for you.Contact support

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Messaging & SMS

Starter plan: Receive only (limited). Business plan: Send and receive (Unlimited). Both plans include automatic SMS logging to your CRM.Learn about SMS features
Limited support. Many verification services don’t support VoIP numbers. Use your personal phone for account verifications.SMS limitations
No. MMS (multimedia messages) are not supported yet. You can only send text messages.What’s not supported
The Business plan includes unlimited SMS (fair use policies apply). The Starter plan is limited to 100 incoming SMS per month.SMS limits and pricing

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Integrations

HubSpot, Salesforce, Attio, folk, Zoho CRM, Odoo, Streak, and more. Native integrations are available on the Business plan.View all integrations
Yes. When you connect a CRM, every call syncs automatically with recordings, transcripts, and AI summaries. No manual work required.See how integrations work
Yes. You can connect as many integrations as you need. For example, use HubSpot for CRM and Google Sheets for backup.Integration features
Both require webhook URLs. Get your webhook from Zapier/Make, enter it in Allo Settings > Integrations, and select which events to send.Zapier setup | Make setup
Yes. On the Business plan, you can push every call (with recording, transcript, AI summary, and contact data) into any tool that accepts webhooks, either directly or through Zapier and Make. We support hundreds of destinations that way. If you want a native integration, tell us which one and we’ll add it to the roadmap.Webhooks | Zapier | Make

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Technical Issues

If calls, SMS, or the app stop working for everyone (not just you), check the Allo status page for real-time service status. Any ongoing incident is posted there with live updates, so you can see what’s affected and when it’s resolved before contacting support.
Check your internet connection. You need minimum 1 Mbps. Try switching between WiFi and cellular data, or use headphones instead of speakerphone.Troubleshoot call quality
Check that your phone isn’t on silent or Do Not Disturb. Verify notification permissions are enabled for Allo. Review business hours and call forwarding settings.Fix ringing issues
Try manual setup if automatic fails. Ensure your carrier supports call forwarding and that you’ve authorized it. Temporarily disable Gatekeeper during setup.Connection troubleshooting
Force close and reopen Allo, restart your phone, update to the latest app version, or reinstall the app. Contact support if issues persist.App troubleshooting
Recordings only work for calls made through Allo app (not native dialer or WhatsApp). Transcripts take 1-2 minutes to process.Recording issues
Verify the integration shows as “Connected” in Settings. Check that contacts exist in your CRM with matching phone numbers. Disconnect and reconnect if needed.Integration troubleshooting
Yes. Allo is fully GDPR compliant. All data is encrypted and stored securely. You control who has access to your call recordings.Learn about security
In many jurisdictions, yes. You’re responsible for complying with local call recording laws. Allo can play an automatic consent message before calls connect, or you can add announcements to your IVR.Call Recording Compliance guide
Yes. Enable Privacy Mode to disable audio storage while keeping transcripts and AI summaries. Your CRM still gets the full transcript — just no audio file.Configure Privacy Mode
Data is stored on secure Allo servers with encryption at rest and in transit. SOC 2 compliant. You can delete recordings anytime from the app.Trust Center
Not from the app. Consider Privacy Mode (no audio, keeps transcripts) or transcription-only mode first. For full disable, contact support.Recording compliance options

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