What is number porting
Number porting transfers your existing phone number from your current carrier to Allo. Your number stays the same, but Allo becomes your new service provider.Keep your established business number while gaining access to all Allo features.
Benefits of porting
Keep your number
No need to update business cards or marketing materials
Customer continuity
Clients keep calling the number they know
Full Allo features
AI summaries, recordings, CRM sync on your existing number
The Porting Process
We’re excited to get you started with Allo! Our goal is a seamless switch with zero service interruption. Here is how the transition works:1
Complete the Porting Form
Please fill out this short form to give us the authorization and details we need to move your number.Go to Porting Form →
2
We contact your current provider
Once we have your details, our team handles the heavy lifting. We will contact your current provider to initiate the transfer on your behalf.
3
Date confirmation
We will coordinate the exact date your number will move over and share that timeline with you immediately.
4
Activation day
On the scheduled date, we will activate your Allo account. Your service will transition over seamlessly so you never lose connection.
10DLC & Brand Registration
If you are porting a number that is already associated with an existing A2P 10DLC brand campaign, please note that registrations do not transfer between providers. You must register your brand again with Allo, pay the brand registration fee, and create a new campaign in our system.How to set up 10DLC on Allo
- Go to Settings > Compliance in your Allo dashboard.
- Register your Brand.
- Once your brand is approved, create a low-volume campaign.
Approval typically takes 3–7 business days. Ensure you start this process early to avoid interruptions in SMS capabilities.
What numbers can be ported
Eligible for porting
Landline numbersMost business and residential landline numbers can be ported. Mobile numbers
Mobile numbers can be ported in most countries. Toll-free numbers
800, 833, 844, 855, 866, 877, 888 numbers can be ported.
Not eligible for porting
France mobile numbers (06/07)Currently not available for porting. Contact support to be added to the waitlist. VoIP numbers from some providers
Some VoIP services have porting restrictions. Contact support to verify.
Required information
To fill out the porting form successfully, you will generally need:- Account number (found on your carrier bill)
- Account holder name (must match carrier records exactly)
- Service address (billing address on file with carrier)
- PIN or password (if your carrier requires one)
- Authorized user confirmation
Costs and billing
Porting fees
No porting fees from AlloWe don’t charge to port your number to Allo. Current carrier may charge
Some carriers charge early termination fees or porting fees. Check your current contract.
Monthly costs after porting
Your ported number becomes your primary Allo number:- Included in your plan (Starter or Business)
- No additional monthly charges
- Your ported number replaces it, OR
- Keep both numbers (ported number becomes an additional number at the standard rate)
Timeline expectations
While we coordinate the exact date with you, here are typical wait times:- US & Canada
- France
- Other countries
Mobile numbers: 2-4 business days
Landline numbers: 7-10 business days
Toll-free numbers: 7-14 business days
Landline numbers: 7-10 business days
Toll-free numbers: 7-14 business days
Common porting issues
Port rejected by current carrier
Port rejected by current carrier
Common causes:
- Name doesn’t match account exactly
- Wrong account number
- Outstanding balance on account
- Number is under contract
- Verify all information matches carrier records
- Pay any outstanding balances
- Contact current carrier to resolve issues
Don't have my account number
Don't have my account number
How to find it:
- Check your most recent carrier bill
- Log into your carrier account online
- Call your carrier customer service
- Check confirmation emails from carrier
Port is taking longer than expected
Port is taking longer than expected
Contact our support team. We can check the status with carriers and identify any issues.
France-specific: Mobile number porting
France mobile numbers (06/07) cannot be ported yet.
Use call forwarding to route your 06/07 number to Allo. Learn about call forwarding →
Need help with porting?
Contact porting support
Our team can help with porting questions, check status, or resolve issues.
