What is number porting
Number porting transfers your existing phone number from your current carrier to Allo. Your number stays the same, but Allo becomes your new service provider.Keep your established business number while gaining access to all Allo features.
Benefits of porting
Keep your number
No need to update business cards or marketing materials
Customer continuity
Clients keep calling the number they know
Full Allo features
AI summaries, recordings, CRM sync on your existing number
What numbers can be ported
Eligible for porting
Landline numbersMost business and residential landline numbers can be ported. Mobile numbers
Mobile numbers can be ported in most countries. Toll-free numbers
800, 833, 844, 855, 866, 877, 888 numbers can be ported.
Not eligible for porting
France mobile numbers (06/07)Currently not available for porting. Contact support to be added to the waitlist. VoIP numbers from some providers
Some VoIP services have porting restrictions. Contact support to verify.
Porting process
1
Submit porting request
Fill out the porting form with your current number details.For US and Canada:
https://porting.withallo.com/enFor France:
https://porting.withallo.com/fr
https://porting.withallo.com/enFor France:
https://porting.withallo.com/fr
2
Provide required information
You’ll need:
- Current phone number to port
- Current carrier name
- Account number with current carrier
- Account holder name
- Service address on file with carrier
- PIN or password (if required by carrier)
3
Review and confirmation
We review your request and confirm all details are correct. We may contact you for additional information.
4
Submit to carriers
We submit the porting request to your current carrier. They have to approve the transfer.
5
Wait for approval
Typical timeline:
- US landlines: 7-10 business days
- US mobile: 2-4 business days
- Canada: 5-7 business days
- France landlines: 10-15 business days
- Other countries: 2-4 weeks
6
Number transfers
On the scheduled port date, your number transfers to Allo. Service with your old carrier ends automatically.
Required information
US and Canada
- Account number (found on your carrier bill)
- Account holder name (must match carrier records exactly)
- Service address (billing address on file with carrier)
- PIN or password (if your carrier requires one)
- Authorized user confirmation
France
- RIO code (call 3179 from your current number to get it)
- Account holder name
- Service address
- Identification documents may be required
Other countries
Requirements vary by country. Contact support for specific requirements in your region.Costs and billing
Porting fees
No porting fees from AlloWe don’t charge to port your number to Allo. Current carrier may charge
Some carriers charge early termination fees or porting fees. Check your current contract.
Monthly costs after porting
Your ported number becomes your primary Allo number:- Included in your plan (Starter or Business)
- No additional monthly charges
- Your ported number replaces it, OR
- Keep both numbers (ported number becomes additional number at standard rate)
Timeline expectations
Typical porting timelines
- US & Canada
- France
- Other countries
Mobile numbers: 2-4 business days
Landline numbers: 7-10 business days
Toll-free numbers: 7-14 business days
Landline numbers: 7-10 business days
Toll-free numbers: 7-14 business days
What affects porting time
Delays can occur if:- Information doesn’t match carrier records exactly
- Current carrier rejects the port request
- Account has outstanding balance
- Account is not in your name
Common porting issues
Port rejected by current carrier
Port rejected by current carrier
Common causes:
- Name doesn’t match account exactly
- Wrong account number
- Outstanding balance on account
- Number is under contract
- Verify all information matches carrier records
- Pay any outstanding balances
- Contact current carrier to resolve issues
Don't have my account number
Don't have my account number
How to find it:
- Check your most recent carrier bill
- Log into your carrier account online
- Call your carrier customer service
- Check confirmation emails from carrier
Number is under contract
Number is under contract
You can still port, but your current carrier may charge an early termination fee. Review your contract terms before proceeding.
Business account vs personal account
Business account vs personal account
If your number is on a business account, the business owner must authorize the port. Personal authorization won’t work.
Port is taking longer than expected
Port is taking longer than expected
Contact our support team. We can check the status with carriers and identify any issues.
During the porting process
Keep your current service active
Continue using your number with your current carrier until the port completes.Test your Allo account
While waiting for the port:- Set up your Allo account
- Configure settings and integrations
- Test features with your temporary Allo number
Port date notification
We’ll notify you of the scheduled port date. On that date:- Your number will transfer to Allo
- Your old carrier service will end automatically
- Start using your number through Allo
After porting completes
Immediate steps
- Test your number - Make and receive test calls
- Update voicemail - Record new greeting
- Configure features - Set up IVR, business hours, AI Receptionist
- Connect CRM - Integrate with your tools
Cancel old carrier
Your service with the old carrier ends automatically when the port completes. You may need to:- Return any equipment (if applicable)
- Confirm final billing
- Cancel any related services
France-specific: Mobile number porting
France mobile numbers (06/07) cannot be ported yet.
Contact support to join the waitlist. We’ll email you when France mobile porting becomes available. Alternative solution:
Use call forwarding to route your 06/07 number to Allo. Learn about call forwarding →
Common questions
How long does porting take?
How long does porting take?
Typically 2-4 weeks depending on your location and carrier. US mobile numbers can port in 2-4 business days.
Will I lose my number if something goes wrong?
Will I lose my number if something goes wrong?
No. If the port fails, your number stays with your current carrier. We can retry after fixing any issues.
Can I port multiple numbers at once?
Can I port multiple numbers at once?
Yes. Submit a separate porting request for each number.
What happens to my voicemail?
What happens to my voicemail?
Old voicemail messages don’t transfer. Save important messages before porting. You’ll set up new Allo voicemail.
Can I cancel the port after submitting?
Can I cancel the port after submitting?
Yes, as long as the port hasn’t completed. Contact support immediately to cancel.
Need help with porting?
Contact porting support
Our team can help with porting questions, check status, or resolve issues.
