What is number porting?
Number porting transfers your existing phone number from your current carrier to Allo. Your number stays the same — Allo just becomes your new provider.
Keep your number
No need to update business cards or marketing materials
Customer continuity
Clients keep calling the number they know
Full Allo features
AI summaries, recordings, CRM sync — on your existing number
How it works
Fill out the porting form
Go to porting.withallo.com and submit your details. We’ll need information from your current provider — see the list below before you start.
We handle everything with your carrier
Our team contacts your current provider and initiates the transfer on your behalf.
We confirm your porting date
We’ll coordinate the exact transfer date and let you know as soon as it’s confirmed. You can also request a preferred date — note it’s not always guaranteed.
Prepare 24h before
The day before your number is ported, it will appear in your Allo account. Use that time to configure your settings so everything is ready on day one.
What you’ll need
Before filling out the form, contact your current provider to gather:| Information | Where to find it |
|---|---|
| Account number | Your carrier bill or online account |
| Authorized person name | Must match the name on the billing contract exactly |
| Billing phone number | On file with your current carrier |
| Service address | Zip code and state are required |
| Port-out PIN | Request it from your carrier — not always required, but avoids rejections |
| Last invoice | A copy of your most recent bill |
Costs
Allo charges nothing to port your number. Your ported number is included in your existing plan with no extra monthly fee. Your current carrier may charge an early termination or port-out fee — check your contract before initiating. If you already have an Allo number, your ported number either replaces it or becomes an additional number at the standard rate.Eligible numbers
US & Canada — Almost all numbers are portable. We’ll confirm portability within 24 hours of receiving your form. Toll-free — 800, 833, 844, 855, 866, 877, 888 numbers supported. France landlines & mobile (06/07) — Eligible for porting. Some VoIP numbers — Porting restrictions vary by provider. Contact us to verify.Timeline
- US & Canada
- France
- Other countries
Mobile numbers: 2–4 business days
Landline numbers: 7–10 business days
Toll-free numbers: 7–14 business days
Landline numbers: 7–10 business days
Toll-free numbers: 7–14 business days
10DLC & Brand Registration (US numbers)
If your number already has an A2P 10DLC registration with your current provider, it does not transfer to Allo. You’ll need to re-register.- Go to Settings > Compliance in your Allo dashboard
- Register your Brand (one-time $24 fee)
- Create a Low Volume campaign once approved
Approval takes 3–7 business days. Start early to avoid any SMS interruption.
Common issues
My port was rejected
My port was rejected
The most common causes are a name mismatch, wrong account number, outstanding balance, or an active contract. Verify all details match your carrier records exactly, then resubmit.
I can't find my account number
I can't find my account number
Check your most recent carrier bill, log into your carrier’s online account, or call their customer service directly.
My port is taking longer than expected
My port is taking longer than expected
Email us at [email protected] and we’ll check the status with your carrier.
Need help?
Email porting support
Help Center
Browse porting articles
Next steps
Configure features
Set up your ported number with Allo features
Connect CRM
Integrate with your tools
Add team members
Give your team access
Set up AI Receptionist
Configure AI for your number