Team features require Business plan subscription.
What are team features
Allo lets multiple people work together with shared or individual phone numbers, call routing, performance tracking, and team management tools. Perfect for:- Sales teams
- Support teams
- Small businesses
- Growing companies
Manage your team workspace on Desktop
Your team workspace has three management areas on Desktop:Team members
Settings > Workspace > Team Manage who has access to your workspace and invite new users.- View all team members
- See seats used (e.g., 16/18 seats)
- Invite new members by email
- See member details and roles
Phone numbers
Settings > Workspace > Numbers Manage who has access to each phone line.- View all team numbers
- Assign numbers to members
- Configure line names
- Control access per number
Billing and seats
Settings > Workspace > Billing Manage your subscription and number of seats.- View current plan
- Add or remove seats
- Update payment method
- View usage (seats, records, AI credits)
Core team capabilities
Multiple team members
Add unlimited users:- Each member gets their own account
- Own or shared phone numbers
- Individual settings and preferences
- Per-seat pricing
Shared or individual numbers
Shared number:- One number rings multiple people
- First to answer gets the call
- Great for main business line
- Each person has direct line
- Personal settings and routing
- Better for specific roles
- Main line shared by all
- Direct lines for key people
- Flexible configuration
Call distribution
Route calls to your team: Simultaneous ring:- Everyone rings at once
- Fast answer time
- Best for small teams
- Ring one person at a time
- Priority-based routing
- Backup coverage
- Caller chooses department
- Professional routing
- Clear organization
Team collaboration
Work together:- Share call history
- Access recordings
- View transcripts
- Collaborate on notes
- Monitor team calls
- Review performance
- Coach team members
- Track metrics
Team features includes
For each team member:- Mobile app access
- Desktop app (Mac/Windows)
- Web app access
- Own business number
- AI Receptionist access
- SMS send and receive
- CRM integrations
- Call recordings and AI summaries
- Shared call routing
- Team performance dashboard
- Call monitoring
- Analytics and reporting
- Unlimited call records
- Unlimited AI credits
- Seats based on subscription
Admin vs. member permissions
Admin can:
Team management:- Add/remove team members
- Manage subscriptions
- View billing
- Configure team-wide settings
- Assign numbers to members
- Configure line access
- Manage number routing
- View all team calls
- Listen to recordings
- Read transcripts
- Monitor performance
Team members can:
Personal control:- Own business hours
- Personal voicemail
- Individual settings
- CRM connections
- Use assigned numbers
- Cannot reassign numbers
- Cannot see numbers not assigned to them
- View own calls
- View calls on their assigned numbers
- Transfer to teammates
- Access own recordings
Common questions
Can I start solo and add team later?
Can I start solo and add team later?
Yes. Start with solo account on the starter plan, then switch to the business plan and invite team members anytime. Each new member is billed as additional seat.
Can team members have different plans?
Can team members have different plans?
No. All team members must be on same plan (Business for teams). Admin chooses plan for everyone.
What happens if team member leaves?
What happens if team member leaves?
Admin removes them from Team settings. Access stops immediately. Their call history stays with team. No refund for partial month.
Can I have multiple teams in one account?
Can I have multiple teams in one account?
Not currently. Each account is one team. If you need separate teams, create separate accounts or contact us for enterprise setup.
Is there a team size limit?
Is there a team size limit?
No hard limit. System supports up to 999 users per team. For teams over 50, contact sales for optimal setup.
