Team analytics available on Business plan, desktop app only.
What is team analytics
Performance dashboard showing call activity, metrics, and trends. Available on desktop app for team performance tracking. Access: Desktop app > Analytics Download: Mac | WindowsDashboard overview
Date filters
Choose time period:- Day
- Week
- Month
- Quarter
- Year
- Past
- Current
- Next
Inbound calls
Key metrics
Average call duration:- Time per answered call
- Example: 4min 49s / answered call
- All inbound calls in period
- Example: 152 total
Call results breakdown
Percentage distribution:- AI took the call
- Answered
- Caller hung up during whisper
- Caller hung up while ringing
- Not answered
- Voicemail
- Pie chart with percentages
- Color-coded results
- Easy to read at a glance
Calls list
Detailed table shows:- User account (email)
- Contact name
- Call date and time
- Call direction (INBOUND)
- Call result
- From number
- To number
- Click call to view details
- Listen to recording
- Read transcript
- Review AI summary
Calls over time
Graph showing:- Call volume by date
- User breakdown
- Trends and patterns
- Peak call periods
Outbound calls
Key metrics
Average call duration:- Time per answered call
- Example: 3min 18s / answered call
- All outbound calls in period
- Example: 179 total
Call results breakdown
Percentage distribution:- Answered
- Not answered
- Voicemail
- Three main outcomes
- Clear success rate
- Easy tracking
Calls list
Detailed table shows:- User account
- Contact name
- Call date and time
- Call direction (OUTBOUND)
- Call result
- From number
- To number
Calls over time
Graph showing:- Outbound call volume
- Daily/weekly trends
- User activity
- Call patterns
Text messages
SMS analytics available on Business plan only.
Message metrics
Total messages:- All SMS in period
- Example: 276 total
- Delivered (sent)
- Received
- Clear view of sent vs received
- Example: 48.9% delivered, 51.1% received
Answer rate
Text message conversations:- Conversations responded to
- Response rate tracking
- Engagement metrics
Admin vs. member views
Team members see
Default view:- Own calls only
- Own metrics
- Personal performance
- Cannot filter by other users
- Their inbound calls
- Their outbound calls
- Their text messages
- Their user account only
Admin sees
Everything members see, plus: Filter by phone line:- Select one or multiple numbers
- View calls per line
- Compare line performance
- Team-wide overview
- All team members
- All phone lines
- Combined metrics
- Full call history
- Dashboard > Select line filter
- Choose one or multiple lines
- View aggregated data
- Compare performance
Customize your dashboard
Need custom metrics or reports? Contact our sales team to set up:- Custom dashboards
- Specific KPIs
- Advanced reporting
- Integration with BI tools
- Automated reports
Standard dashboard works for most teams. Custom dashboards available for specific business needs.
Troubleshooting
Cannot see Analytics tab
Cannot see Analytics tab
Requirements:
- Business plan subscription
- Desktop app (Mac or Windows)
- Admin or team member access
- Mobile app
- Starter plan
- Web app
Data not showing recent calls
Data not showing recent calls
Processing time:
- Takes 5-10 minutes after call
- Refresh dashboard
- Check date filter range
- Calls were through Allo app
- Internet connection during calls
Cannot filter by phone line
Cannot filter by phone line
Admin feature only:
- Team members see own data only
- Admin can filter by line
- Contact admin for team-wide reports
Want different metrics
Want different metrics
Contact sales:
- Request custom dashboard
- Explain your needs
- We’ll set up custom views
