Analytics

Documentation Index

Fetch the complete documentation index at: https://help.withallo.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is team analytics

Performance dashboard showing call activity, metrics, and trends. Available on desktop app for team performance tracking. Access: Desktop app > Analytics Download: Mac | Windows

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Dashboard overview

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Date filters

Choose time period:

• Day
• Week
• Month
• Quarter
• Year

Navigate:

• Past
• Current
• Next

Default view: This Week

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Inbound calls

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Key metrics

Average call duration:

• Time per answered call
• Example: 4min 49s / answered call

Total calls:

• All inbound calls in period
• Example: 152 total

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Call results breakdown

Percentage distribution:

1. AI took the call
2. Answered
3. Caller hung up during whisper
4. Caller hung up while ringing
5. Not answered
6. Voicemail

Visual chart:

• Pie chart with percentages
• Color-coded results
• Easy to read at a glance

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Calls list

Detailed table shows:

• User account (email)
• Contact name
• Call date and time
• Call direction (INBOUND)
• Call result
• From number
• To number

Actions:

• Click call to view details
• Listen to recording
• Read transcript
• Review AI summary

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Calls over time

Graph showing:

• Call volume by date
• User breakdown
• Trends and patterns
• Peak call periods

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Outbound calls

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Key metrics

Average call duration:

• Time per answered call
• Example: 3min 18s / answered call

Total calls:

• All outbound calls in period
• Example: 179 total

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Call results breakdown

Percentage distribution:

1. Answered
2. Not answered
3. Voicemail

Simpler than inbound:

• Three main outcomes
• Clear success rate
• Easy tracking

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Calls list

Detailed table shows:

• User account
• Contact name
• Call date and time
• Call direction (OUTBOUND)
• Call result
• From number
• To number

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Calls over time

Graph showing:

• Outbound call volume
• Daily/weekly trends
• User activity
• Call patterns

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Text messages

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Message metrics

Total messages:

• All SMS in period
• Example: 276 total

Message results:

1. Delivered (sent)
2. Received

Percentage breakdown:

• Clear view of sent vs received
• Example: 48.9% delivered, 51.1% received

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Answer rate

Text message conversations:

• Conversations responded to
• Response rate tracking
• Engagement metrics

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Admin vs. member views

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Team members see

Default view:

• Own calls only
• Own metrics
• Personal performance
• Cannot filter by other users

What’s shown:

• Their inbound calls
• Their outbound calls
• Their text messages
• Their user account only

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Admin sees

Everything members see, plus: Filter by phone line:

• Select one or multiple numbers
• View calls per line
• Compare line performance
• Team-wide overview

Team-wide data:

• All team members
• All phone lines
• Combined metrics
• Full call history

How to filter:

1. Dashboard > Select line filter
2. Choose one or multiple lines
3. View aggregated data
4. Compare performance

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Customize your dashboard

Need custom metrics or reports? Contact our sales team to set up:

• Custom dashboards
• Specific KPIs
• Advanced reporting
• Integration with BI tools
• Automated reports

Email: [email protected]

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Troubleshooting

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Related topics