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Overview

Every call made through Allo is automatically recorded, transcribed, and summarized by AI. Three things happen after a call ends:

Audio recording

A clean audio file you can replay any time

Full transcript

Word-for-word, searchable across your history

AI summary

Key points, action items, and next steps
Available on both Starter and Business plans.
You are responsible for complying with local laws regarding call recording. Many jurisdictions require informing callers that the call is being recorded. See Recording compliance.

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AI summaries

After each call, AI analyzes the conversation and generates a summary. By default, Allo shows you an enhanced summary: a complete overview of the call. Or pick a template to refocus the summary around what matters for that call type. Every summary is editable: open a call, edit inline, add your own notes. Changes sync to your connected CRM in real time.

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Built-in templates

Cold call

Opening, hook, objections, disposition, next steps

Sales call

Objections raised, next steps, commitments made

Support call

Issue, resolution, follow-up needed

Discovery call

Pain points, current solution, budget, decision process

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Set a default per line

Build your own summary template for any Allo number. Edit the prompt the AI uses, add the sections you want, and every future call on that line uses it automatically.
1

Open the line settings

Head to Settings > Numbers, then select the number you want to configure
2

Go to General settings

Find the Summary template field in the general settings section
3

Customize the template

Edit the Call context (the prompt that tells the AI how to summarize) and add the sections that matter for that line
4

Save

Every future call on that line uses your template by default. Past summaries stay unchanged.
Edit summary template modal in Allo settings

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Transcripts

Every call is transcribed within seconds after ending.
  • Complete conversation text
  • Speaker identification (you vs. caller)
  • Timestamps and punctuation
  • Multi-language support (English, French, Spanish, German, and more, auto-detected)
Search your call history:
1

Open Inbox

Tap the Inbox tab in the Allo app
2

Use the search bar

Type any keyword from a past conversation
3

Find by content

Allo searches inside transcripts, not just names or numbers

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What gets recorded

Allo app calls

All calls made or received through the Allo app

Forwarded calls

Calls forwarded to your Allo number

Team calls

Calls between team members

AI Receptionist

Calls handled by the AI assistant

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What is not recorded

Native dialer calls

Calls outside the Allo app using your phone’s dialer

WhatsApp calls

WhatsApp voice calls

Personal number

Calls made with “Call with iPhone” (France only)
Recording starts when the call connects and stops when it ends. No action required.

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Where to find everything

1

Open the Inbox

Tap the Inbox tab on mobile or desktop
2

Select a call

Tap any call to view its details
3

Find your assets

  • Play button: listen to the audio recording
  • Transcript: full text of the conversation
  • Summary: AI-generated key points
  • Call details: duration, time, outcome

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Settings & alternatives

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Disable call recording

There’s no toggle in the app to fully turn off recording. Two lighter alternatives:

Privacy Mode

Disables audio storage but keeps transcripts and AI summaries. Ideal for dual-consent states.

Transcription-only

Disables transcription, keeps only AI summaries. Maximum data minimization.
Full disable: Contact Allo support.
Fully disabling recording also disables transcripts and AI summaries. Consider Privacy Mode first.
In many jurisdictions, you must inform callers that the call is being recorded. How to comply:
  • Add an announcement to your IVR menu
  • Include it in your voicemail greeting
  • Have the AI Receptionist mention it
  • State it verbally at the start of every call
Example announcement: “This call may be recorded for quality and training purposes.” See our Call Recording Compliance guide for US state requirements and how to configure Allo’s compliance features.

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Recording retention

Recordings are kept indefinitely in your account by default. Contact support for custom retention policies.

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Best practices

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Quality recordings

  • Use headphones or earbuds
  • Choose a quiet location
  • Ensure a stable internet connection
  • Avoid speakerphone when possible

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Team use

  • Review recordings for coaching
  • Share best calls as training material
  • Use the Cold call or Discovery call template to spot patterns
  • Random call reviews for quality assurance

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Compliance

  • Inform callers at call start
  • Add a disclaimer in the voicemail greeting
  • Include it in the IVR announcement
  • Document your consent process

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Troubleshooting

Common reasons:
  • Call made outside the Allo app (native dialer)
  • WhatsApp call (not supported)
  • “Call with iPhone” used (France personal number)
  • Call too short (under 3 seconds)
Verify: check the call appears in your Inbox.
  • Call still processing (wait 1–2 minutes)
  • Audio quality too poor
  • Call too short to transcribe
  • Language not supported
Audio recording is still available even without a transcript.
Background noise, poor connection, strong accents, or multiple speakers all reduce accuracy. Listen to the audio for the source of truth.
There’s no in-app toggle. Contact Allo support to request recording be disabled for your account. Note: this also disables transcripts and summaries. Consider Privacy Mode first.