Overview
Every call made through Allo is automatically recorded, transcribed, and summarized by AI. Access complete call history with searchable transcripts and audio recordings. Perfect for training, compliance, and customer service. What you get:- Automatic call recording
- Full transcription
- AI-generated summaries
- Email notifications
- CRM integration
How it works
Automatic recording
Every call is recorded automatically:- Inbound calls
- Outbound calls
- Team member calls
- Transferred calls
As soon as the call connects Recording stops:
When the call ends No action required. Recording happens in the background without affecting call quality.
What gets recorded
Allo app calls
All calls made or received through Allo app
Forwarded calls
Calls forwarded to your Allo number
Team calls
Calls between team members
AI Receptionist
Calls handled by AI assistant
What is NOT recorded
Native dialer calls
Calls made outside Allo app using your phone’s dialer
WhatsApp calls
WhatsApp voice calls are not recorded
Personal number calls
Calls made with “Call with iPhone” option (France only)
Access recordings and transcripts
In the Allo app
1
Open Allo app
Launch Allo on mobile or desktop
2
Go to Inbox
Tap Inbox tab at the bottom
3
Select a call
Tap any call to view details
4
View recording and transcript
You’ll see:
- Play button - Listen to audio recording
- Transcript - Full text of conversation
- Summary - AI-generated key points
- Call details - Duration, time, outcome
Via email
After each call, you receive an email with:- Call summary
- Full transcript
- Link to audio recording
- Caller information
- Date and time
Go to Settings > Profile > Work email Disable email summaries:
Contact support to turn off automatic email notifications.
In your CRM
If you’ve connected a CRM integration, recordings and transcripts sync automatically:- Call logged as activity
- Recording attached
- Transcript included
- AI summary added
Call transcripts
- Features
- Accuracy
- Privacy
Transcript features
Automatic transcription
Every call is transcribed within seconds after ending. Transcripts include:- Complete conversation text
- Speaker identification (you vs. caller)
- Timestamps
- Punctuation and formatting
Searchable text
Search your call history:- Go to Inbox
- Use search bar at top
- Enter keywords from conversation
- Find calls by content, not just name or number
Multi-language support
Transcription works in:- English
- French
- Spanish
- German
- And more
Speaker identification
Transcripts show who said what:You: Hello, thanks for calling.Caller: Hi, I have a question about pricing.
You: I’d be happy to help with that.
Copy and share
Export transcript:- Copy text from transcript
- Share via email or messaging
- Export to documents
Currently, you cannot copy-paste transcripts directly in the app. This feature is coming soon. Use email summaries to access copyable text.
AI summaries
What is AI summary
After each call, AI analyzes the conversation and generates a summary with:- Key points - Main topics discussed
- Action items - Tasks or follow-ups needed
- Outcome - Call result or resolution
- Next steps - Recommended actions
Customize summaries
Coming soon:Customize what AI includes in summaries based on your business needs.
Call recording settings
Disable call recording
Can’t disable in-app:There’s no toggle to turn off recording in the app. Contact support:
If you need to disable call recordings, contact Allo support. They can disable recording for your account.
Recording consent
Your legal obligation:In many jurisdictions, you must inform callers that the call is being recorded. How to comply:
- Add announcement to IVR menu
- Include in voicemail greeting
- Have AI Receptionist mention it
- State it verbally at call start
“This call may be recorded for quality and training purposes.”
Recording retention
Default retention:Recordings are kept indefinitely in your account. Custom retention:
Contact support for custom data retention policies.
Troubleshooting
Call not recorded
Call not recorded
Common reasons:
- Call made outside Allo app (native dialer)
- WhatsApp call (not supported)
- Call with personal number using “Call with iPhone”
- Call was too short (under 3 seconds)
No transcript available
No transcript available
Possible causes:
- Call still processing (wait 1-2 minutes)
- Audio quality too poor
- Call too short to transcribe
- Language not supported
Transcript is inaccurate
Transcript is inaccurate
Why this happens:
- Background noise
- Poor connection
- Strong accents
- Multiple speakers
Can't access recording link
Can't access recording link
Check these items:
- You’re logged into Allo
- Link not expired (recordings kept indefinitely)
- Internet connection active
- Link not modified or truncated
Recording link not working for others
Recording link not working for others
Expected behavior:
Recording links require authentication. Recipients must have permission to access.For team members: They need their own Allo account on your team.For external people: Use Google Sheets integration to share recordings appropriately.
Recording links require authentication. Recipients must have permission to access.For team members: They need their own Allo account on your team.For external people: Use Google Sheets integration to share recordings appropriately.
Want to disable recordings
Want to disable recordings
Can’t disable in-app: Contact Allo support to request recording be disabled for your account.Warning: Disabling recording also disables transcripts, summaries, and some features.
Best practices
For quality recordings
Good call quality:- Use headphones or earbuds
- Choose quiet location
- Ensure good internet connection
- Avoid speakerphone when possible
For compliance
Recording consent:- Inform callers at call start
- Add disclaimer to voicemail greeting
- Include in IVR announcement
- Document your consent process
- Regular access review
- Control who can view recordings
- Delete old recordings if not needed
- Follow company retention policies
For team use
Training:- Review call recordings for coaching
- Share best practices from good calls
- Identify improvement areas
- Random call reviews
- Customer service monitoring
- Compliance checking
