Documentation Index
Fetch the complete documentation index at: https://help.withallo.com/llms.txt
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Overview
Every call made through Allo is automatically recorded, transcribed, and summarized by AI. Three things happen after a call ends:
Audio recording
A clean audio file you can replay any time
Full transcript
Word-for-word, searchable across your history
AI summary
Key points, action items, and next steps
AI summaries
After each call, AI analyzes the conversation and generates a summary. By default, Allo shows you an enhanced summary: a complete overview of the call. Or pick a template to refocus the summary around what matters for that call type. Every summary is editable: open a call, edit inline, add your own notes. Changes sync to your connected CRM in real time.Built-in templates
Cold call
Opening, hook, objections, disposition, next steps
Sales call
Objections raised, next steps, commitments made
Support call
Issue, resolution, follow-up needed
Discovery call
Pain points, current solution, budget, decision process
Set a default per line
Build your own summary template for any Allo number. Edit the prompt the AI uses, add the sections you want, and every future call on that line uses it automatically.Customize the template
Edit the Call context (the prompt that tells the AI how to summarize) and add the sections that matter for that line
Transcripts
- Features
- Accuracy
- Privacy
Every call is transcribed within seconds after ending.
- Complete conversation text
- Speaker identification (you vs. caller)
- Timestamps and punctuation
- Multi-language support (English, French, Spanish, German, and more, auto-detected)
What gets recorded
Allo app calls
All calls made or received through the Allo app
Forwarded calls
Calls forwarded to your Allo number
Team calls
Calls between team members
AI Receptionist
Calls handled by the AI assistant
What is not recorded
Native dialer calls
Calls outside the Allo app using your phone’s dialer
WhatsApp calls
WhatsApp voice calls
Personal number
Calls made with “Call with iPhone” (France only)
Where to find everything
- In the Allo app
- Via email
- In your CRM
Settings & alternatives
Disable call recording
There’s no toggle in the app to fully turn off recording. Two lighter alternatives:
Privacy Mode
Disables audio storage but keeps transcripts and AI summaries. Ideal for dual-consent states.
Transcription-only
Disables transcription, keeps only AI summaries. Maximum data minimization.
Recording consent
In many jurisdictions, you must inform callers that the call is being recorded. How to comply:- Add an announcement to your IVR menu
- Include it in your voicemail greeting
- Have the AI Receptionist mention it
- State it verbally at the start of every call
Recording retention
Recordings are kept indefinitely in your account by default. Contact support for custom retention policies.Best practices
Quality recordings
- Use headphones or earbuds
- Choose a quiet location
- Ensure a stable internet connection
- Avoid speakerphone when possible
Team use
- Review recordings for coaching
- Share best calls as training material
- Use the Cold call or Discovery call template to spot patterns
- Random call reviews for quality assurance
Compliance
- Inform callers at call start
- Add a disclaimer in the voicemail greeting
- Include it in the IVR announcement
- Document your consent process
Troubleshooting
Call not recorded
Call not recorded
Common reasons:
- Call made outside the Allo app (native dialer)
- WhatsApp call (not supported)
- “Call with iPhone” used (France personal number)
- Call too short (under 3 seconds)
No transcript available
No transcript available
- Call still processing (wait 1–2 minutes)
- Audio quality too poor
- Call too short to transcribe
- Language not supported
Transcript is inaccurate
Transcript is inaccurate
Background noise, poor connection, strong accents, or multiple speakers all reduce accuracy. Listen to the audio for the source of truth.
Can't access recording link
Can't access recording link
- You’re logged into Allo
- Recording link not modified or truncated
- Active internet connection
Recording link not working for others
Recording link not working for others
Recording links require authentication. Team members need their own Allo account on your team. For external sharing, use the Google Sheets integration.
Want to disable recordings entirely
Want to disable recordings entirely
There’s no in-app toggle. Contact Allo support to request recording be disabled for your account. Note: this also disables transcripts and summaries. Consider Privacy Mode first.