Why connect your personal number
Forward your existing phone number to Allo to unlock AI features on all incoming calls:
Recording
Every call gets recorded
AI summaries
Instant summaries and transcripts
CRM sync
Automatic CRM updates
Analytics
Track call metrics
Spam blocking
Automatic spam detection
Smart routing
IVR and business hours
Your callers won’t notice any difference. They call your regular number, and you answer through Allo.
How it works
Call forwarding redirects incoming calls from your personal number to your Allo number.Call forwarding only works for incoming calls. For outbound calls, see caller ID section below.
Caller ID for outbound calls
What number displays when you make calls depends on your region:- United States & Canada
- France
- Other countries
Caller ID masking enabledWhen you make outbound calls through Allo, your personal number displays to recipients (not your Allo number).This happens automatically. No configuration needed.Benefits:
- Clients see your familiar number
- Return calls go to your personal number (and forward to Allo if connected)
- Professional consistency
In order to configure Caller ID for outbound calls, please contact support.
Set up call forwarding
Automatic setup (recommended)
Allo attempts to configure forwarding automatically with your carrier. Success rate is high for most carriers.
Manual setup (if automatic fails)
If automatic setup doesn’t work, configure forwarding manually:- iPhone
- Android
- Carrier codes
- Open iPhone Settings app
- Select Phone > Call Forwarding
- Turn on the toggle switch
- Type your Allo number manually (don’t copy-paste)
Verify the connection
After setting up forwarding, check these indicators:- You saw carrier success messages during setup
- The built-in test completed successfully
- Your personal number shows under Account in Allo
- Test call from another phone rings through Allo
Troubleshooting
Connection failed during setup
Connection failed during setup
Common causes:
- High volume at carrier (temporary)
- Network timeout
- Wait a few minutes and try again
- Use manual setup instead
- Contact support with your carrier name
Forwarding not working after setup
Forwarding not working after setup
Common causes:
- Carrier hasn’t activated yet (takes 1-5 minutes)
- Wrong number entered
- Carrier requires special authorization
- Wait 5 minutes and test again
- Verify you typed the number correctly (manual entry only)
- Contact carrier to confirm forwarding is active
Can I forward multiple numbers?
Can I forward multiple numbers?
Yes. You can forward several numbers to the same Allo number. Set up each one individually through Settings.
Will this affect my phone bill?
Will this affect my phone bill?
Check with your carrier. Some carriers charge for call forwarding. Most mobile plans include it for free.
Can I disconnect later?
Can I disconnect later?
Yes. Go to Account, tap your personal number, and follow the disconnection instructions.
What gets recorded
Recorded:- Incoming calls to your personal number (when forwarded to Allo)
- Outbound calls made through Allo app
- Calls made from your phone’s native dialer
- WhatsApp calls
- Other VoIP apps
Recording consent requirements
You are responsible for complying with local recording laws. In many regions, you must inform callers that the call is being recorded.Options to inform callers
- Verbal notice
- Voicemail greeting
- AI Receptionist
State at the beginning of each call:
“This call is being recorded.”
Advanced: Forward someone else’s calls
You can receive calls intended for another person (with their permission).- If they use Allo
- If they don't use Allo
They can configure forwarding when they don’t answer:
- Open their Allo application
- Navigate to Settings > When you are busy
- Select Transfer call > Forward when no answer
- Type the forwarding number manually (no copy-paste)
Next steps
Configure voicemail
Set up custom voicemail messages
Set business hours
Define when you’re available for calls
Connect your CRM
Sync calls to your CRM automatically
Add team members
Share your Allo setup with your team
Disabling Call Forwarding
To stop call forwarding, you can use the following methods:1. Dial Code Method (works on most carriers)
Simply open your phone’s dialer and enter ##002# and press Call. This cancels all call forwarding rules on your device immediately.2. From Phone Settings
- iPhone
- Android
Go to Settings > Phone > Call Forwarding and toggle it off.
3. Contact your Carrier
If the above steps don’t work, you can also call your carrier’s customer support and ask them to remove any call forwarding rules associated with your number on their end. Once call forwarding is disabled, your number should receive incoming calls normally. If you have trouble with these steps, please contact support.Need help?
Contact support
Having trouble with call forwarding? Our team can help troubleshoot carrier-specific issues.