Documentation Index
Fetch the complete documentation index at: https://help.withallo.com/llms.txt
Use this file to discover all available pages before exploring further.
Plans and pricing
Allo offers two plans designed for different business needs. Both include core features with Business plan adding advanced capabilities.- Starter Plan
- Business Plan
Starter Plan
Perfect for solo entrepreneurs and small businesses getting started with professional phone service.Pricing
Monthly:- US: $25/month
- France: €19.99/month
- Canada: CAD $35/month
- Switzerland: CHF 25/month
- US: $214.99/year (saves$85)
- France: € 167.99/year (saves €72)
- Canada: CAD299.99/year (saves$120)
- Switzerland: CHF 200/year (saves CHF 100)
What’s included
Mobile app
iOS and Android apps included
Business number
One business number assigned
Call recordings
Automatic recording and transcription
AI summaries
AI-generated call summaries
Spam blocking
Automatic spam detection
Voicemail
Custom voicemail messages
IVR
Interactive menu system
Gatekeeper
Call screening feature
Business hours
Set availability schedule
Call transfer
Transfer to team or external numbers
Email summaries
Automatic call summaries via email
CRM integrations
Connect with popular CRMs
What’s NOT included
- Desktop app (Business plan only)
- AI Receptionist (Business plan only)
- SMS sending (receive only)
- French mobile numbers 06/07 (Business plan only)
- Team performance dashboard (Business plan only)
Best for
- Solo entrepreneurs
- Freelancers
- Small businesses with one user
- Testing Allo before upgrading
Switch plans
Upgrade to Business
Visit pricing page
Go to withallo.com/pricing
- Cancel your Apple subscription first
- Then subscribe on withallo.com using same credentials
- Your session and data remain intact
Downgrade to Starter
Contact support to downgrade from Business to Starter plan. What happens when you downgrade:- Lose access to Business-only features
- Desktop/web app access removed
- AI Receptionist disabled
- SMS sending disabled (receive still works)
- Pricing adjusts on next billing cycle
Switch to yearly
Go to pricing page
Visit withallo.com/pricing
- Starter yearly: Save $85/year (28% discount)
- Business yearly: Save $155/year (29% discount)
Billing and payments
Payment methods
Stripe (website subscriptions):- Credit cards (Visa, Mastercard, Amex)
- Debit cards
- Automatic monthly or yearly billing
- Apple Pay
- iTunes account payment methods
- Billed through Apple
- Google Pay
- Play Store payment methods
- Billed through Google
Update payment method
For Stripe subscriptions:- Go to withallo.com
- Sign in to your account
- Navigate to billing settings
- Update payment method
- Open iPhone Settings
- Tap your name at top
- Select Subscriptions
- Manage payment info
- Open Google Play Store
- Tap profile icon
- Go to Payments & subscriptions
- Manage payment methods
Invoices and receipts
Stripe subscriptions:Invoices are automatically sent to your email after each payment. Apple subscriptions:
Receipts sent to email associated with your Apple ID. Google subscriptions:
Receipts available in Google Play order history. Download invoices:
Access past invoices in your account billing section. Learn how to get invoices
Cancel subscription
How to cancel
- Website/Stripe
- Apple App Store
- Google Play Store
For subscriptions through withallo.com:Cancellation policy:
Open Allo desktop/web app
Go to web.withallo.com
- Monthly: Access until end of current billing period
- Yearly: No refund, access until end of annual term
- No cancellation fees
What happens after cancellation
Immediate effects:- No new charges
- Cancellation confirmed via email
- Use Allo until end of billing period
- All features remain available
- Data remains accessible
- Account becomes inactive
- Cannot make or receive calls
- Data preserved for 90 days
- Can reactivate anytime
Deleting the app does NOT cancel your subscription. You must cancel through proper channels.
Additional costs
Extra phone numbers
Standard pricing:$5/month (€5, £5, CAD $7, CHF 5) for most countries Premium pricing:
- Germany landline: $15/month
- Belgium numbers: $45/month
- Portugal mobile: $45/month
- Australia numbers: $5/month
Additional team members
Per-seat pricing:- Each team member costs the same as your plan
SMS costs
Included:- SMS receive (both plans)
- SMS send (Business plan only)
- During trial: SMS limited to reduce fraud
- After trial: 150 SMS/day via app, 25/day via API
- No additional SMS charges
What’s included (no extra cost)
- All integrations
- Unlimited call recordings
- Unlimited transcripts
- AI summaries
- Email notifications
- Call forwarding
- Voicemail
- IVR setup
Troubleshooting
Payment failed
Payment failed
Common causes:
- Insufficient funds
- Expired card
- Card declined by bank
- Incorrect billing address
Can't upgrade plan
Can't upgrade plan
Check these items:
- Using same email address
- Cancel Apple/Google subscription first if applicable
- Payment method is valid
Charged after cancellation
Charged after cancellation
What happened: Cancellation may not have processed, or charge was already scheduled.Solution: Contact support immediately with proof of cancellation for refund.
Want to pause subscription
Want to pause subscription
Not available: Allo doesn’t offer subscription pausing. You must cancel and resubscribe later.Alternative: Cancel before next billing cycle and reactivate when ready.
Annual plan refund
Annual plan refund
Policy: Annual subscriptions are non-refundable. You keep access until the year ends.Exception: Contact support within 7 days of purchase for special cases.
Need help?
Pricing page
View detailed pricing and features
Contact support
Get help with billing questions