How to contact us
To ensure the fastest response and secure account verification, all support requests are handled directly through the Allo application.1
Open Settings
Go to Settings in your Allo app.
2
Select Help
Click on the help button to open the support chat (Intercom).
- Desktop: Click “Get Help” in the bottom left corner.
- Mobile: Tap “Help” in the top right corner.
3
Start a conversation
Send us a message describing your issue. Our team typically replies within a few minutes during business hours.
Why use in-app support? It automatically shares your device info and app version with our team, allowing us to solve technical issues much faster than via email.
Before you chat
To resolve your issue quickly, please have the following ready:- A clear description of the problem
- Screenshots or screen recordings (if applicable)
- Specific error messages you are seeing
