Get help
Our support team is available to help with any questions or issues. We recommend email for the most detailed and efficient assistance.Contact methods
Email Support
[email protected]Preferred method
In-app support
Open Allo app → Settings → HelpAI-powered instant answers
Phone
+1 (888) 298-ALLOCall us directly
Response times
Email:Typically within 24 hours on weekdays. Complex technical issues may take slightly longer to investigate. In-app support:
Immediate answers for general questions via our AI assistant. Phone:
Available during business hours (9 AM - 6 PM ET).
Before contacting support
Help us help you faster by having this information ready:- Your account email address
- Description of the issue
- Screenshots or error messages (if applicable)
- Device and app version (Settings > About)
For specific issues
Billing and payments
Billing and payments
Best method: EmailInclude your account email and invoice number (if applicable) for faster processing.
Technical problems
Technical problems
Best method: EmailPlease include your device model, iOS/Android version, and steps to reproduce the issue.
Integration issues
Integration issues
Best method: EmailSpecify which integration (e.g., HubSpot, Salesforce) you are having trouble with and include any error messages.
Feature requests
Feature requests
Best method: Email or In-app supportDescribe the feature you’d like to see and how it would help your team’s workflow.
Account access
Account access
Best method: EmailFor security reasons, please email us from the address associated with your Allo account.
