Why you get a new number
When you sign up for Allo, you receive a professional business number. This number enables all Allo features while keeping your personal number private.
Privacy
Your personal number stays hidden
Features
Enables recordings and AI summaries
Flexibility
Keep business separate from personal
Benefits of having an Allo number
Professional presence
A dedicated business number makes your company look more professional. Clients see a consistent business number for all communications.Complete feature access
Your Allo number unlocks all platform features:- Automatic call recording
- AI-generated summaries and transcripts
- CRM integration and sync
- Advanced call routing (IVR)
- Business hours management
- Voicemail with transcription
- Spam blocking
Privacy protection
Keep your personal number private. When you call clients, they see your Allo number, not your personal number.Team consistency
All team members can share the same Allo number, or each can have their own. Flexibility to match your business needs.Available number types
- United States
- Canada
- France
- Other countries
Landline numbers
Standard local and toll-free numbersMobile numbers
Full SMS and calling capabilitiesPricing:
Standard local and toll-free numbersMobile numbers
Full SMS and calling capabilitiesPricing:
- First number: Included in plan
- Additional numbers: $5/month each
What you can do with your Allo number
Make and receive calls
Use your Allo number for all business calls through the mobile or desktop app.Send and receive SMS
Starter plan: Receive SMS onlyBusiness plan: Send and receive SMS
Connect to WhatsApp
French mobile numbers (06/07) can be used to create WhatsApp Business accounts. Learn how to set up WhatsApp →Share with your team
Multiple team members can use the same Allo number with different routing rules.Limitations
SMS restrictions
- No OTP messages - Cannot receive verification codes
- No MMS - Cannot send or receive images/videos via SMS (coming soon)
- Business plan required - SMS sending requires Business plan
Recording limitations
- Only Allo app calls recorded - Calls from other apps not recorded
- No WhatsApp recording - WhatsApp calls cannot be recorded through Allo
Changing your Allo number
Starter plan
Number changes are not available on the Starter plan. Consider upgrading to Business for this option.Business plan
Only Admins can replace numbers. For more information about roles, go to team management!
Go to Settings → Numbers
Choose the number you want to replace. Click on the three dots on the right, and select “Replace Number”
Choose the new number
Choose the new number that will replace your current one.Here, you can select the country and specify a desired prefix.You will see a list of available numbers that match your needs.
If you want to replace your Allo number with your existing number, check out our porting reference.If you are looking for a number with a specific prefix that is not on the list, contact support.
Keep your existing number too
You don’t have to choose between your Allo number and your personal number. Forward your personal number to Allo to get AI features on both. Learn how to connect your personal number →Common questions
Can I choose my Allo number?
Can I choose my Allo number?
During signup, you can choose from available numbers in your region. Business plan users can request specific numbers (subject to availability).
Can people text my Allo number?
Can people text my Allo number?
Yes. Starter plan can receive SMS. Business plan can send and receive SMS.
Will my Allo number expire?
Will my Allo number expire?
No. Your Allo number is yours as long as your subscription is active.
Can I port my Allo number out?
Can I port my Allo number out?
Contact support to discuss porting your Allo number to another carrier.
Do I need a different number for each team member?
Do I need a different number for each team member?
No. Multiple team members can share one Allo number, or each can have their own. Both options available.
Next steps
Buy additional numbers
Add more numbers for your business
Port existing number
Transfer your current number to Allo
Connect personal number
Forward your personal number to Allo
Set up WhatsApp
Use your Allo number for WhatsApp