International calling on Allo lets you reach any country in the world. Each destination has a transparent per-minute rate, paid from your credits, the balance your team shares for international calls and texts. Some popular destinations are free.
Enable international calling on a number
International calling is off by default on every phone number. An admin has to turn it on before anyone on the team can place an international call from that number.1
Open the number's Settings
Go to the phone number you want to enable and open its Settings.Or open general settings in Allo directly.
2
Toggle International calling on
Switch the toggle and save. Flip it off the same way when you need to disable it.
Credits and rates: where to find them
Credits and rates live in Settings > Billing, in the Voice & text balance section (open it in Allo). Only admins can see it. From there you can:- See your Available balance, shared by international calls and texts.
- Add one-time credits, any time.
- Turn on auto top-up, which adds credits automatically when your balance runs low.
- Select View rates to see the per-minute price of every destination.
- Select View usage to see what each international call cost.
How calls are billed
Every international destination has a transparent per-minute rate. When you place a call, the rate for that destination is deducted from your credit balance in real time. Some popular destinations are marked as Free in the rate list. They do not consume credits. If your balance hits zero during a call, the call ends and you’re prompted to top up. If auto top-up is on, credits are added automatically when the balance runs low.Free destinations
A handful of destinations are free and do not consume credits when you call them. The exact list depends on your Allo number’s origin country. Free destinations are marked as Free in the rate list inside Billing and on rates.withallo.com.What’s not supported
A small set of high-risk destinations (satellite phones, known-fraud prefixes) is blocked for account safety.
FAQ
Getting started
Who can make international calls?
Who can make international calls?
Any team member assigned to a number on which an admin has enabled international calling.
Are inbound international calls charged?
Are inbound international calls charged?
No. Inbound international calls are always free on all plans.
How do I enable international calling for the first time?
How do I enable international calling for the first time?
An admin opens the phone number’s Settings and toggles International calling on. Once enabled, every team member assigned to that number can place international calls, and the Billing section shows the rates and credit balance.
Credits and billing
How much credit should I buy to start?
How much credit should I buy to start?
It depends on your expected usage. A $25 top-up typically covers 20 to 35 hours of calls to popular destinations, $50 covers 35 to 70 hours. If you’re not sure, start small and turn on auto top-up so calls are never interrupted.
Do credits expire?
Do credits expire?
Monthly credits, included in your plan, reset every month and do not carry over. One-time credits never expire and stay on your account until used. See Credits.
Can I get a refund on unused credits?
Can I get a refund on unused credits?
Credits are non-refundable. One-time credits never expire, so there’s no deadline to use them.
What happens when my balance runs out mid-call?
What happens when my balance runs out mid-call?
The call ends and the user is prompted to top up. If auto top-up is on, credits are added automatically and the next call can go through.
Where do I see detailed per-call spending?
Where do I see detailed per-call spending?
In Settings > Billing, select View usage, then the Calls tab. Usage by destination shows minutes and cost per country, and View all calls lists every international call with its duration and cost.Or open your voice & text balance in Allo directly.
What currency are rates displayed in?
What currency are rates displayed in?
Rates are displayed in USD on rates.withallo.com and in the currency of the number’s home country inside the app. Top-ups are charged to your payment method in your local currency, with conversion handled automatically.
Rates and destinations
Why do rates differ between my Allo numbers?
Why do rates differ between my Allo numbers?
The per-minute rate depends on the country of origin of your Allo number. Our carrier wholesale cost is different for a US number, a French mobile number, a French landline, a UK number, etc. Select View rates in the Voice & text balance section to see the rate list.
Can I pick the cheapest rate by choosing a specific number origin?
Can I pick the cheapest rate by choosing a specific number origin?
In some cases, yes. If you frequently call a destination that is free from a French mobile number but paid from a US number, it may be worth placing those calls from your French line. The per-origin rate comparison is public on rates.withallo.com.
Do rates change over time?
Do rates change over time?
Yes, typically they go down. As Allo grows and we negotiate better deals with our carrier partners, rates drop and more destinations move to the free list. The Billing section and rates.withallo.com always reflect the latest pricing.
Can a free destination become paid later?
Can a free destination become paid later?
In theory yes, if a carrier raises our wholesale cost beyond what we can absorb. In practice this is rare. We notify customers ahead of any change that would impact pricing.
Team and admin
Can I block specific destinations for my team?
Can I block specific destinations for my team?
You can disable international calling entirely on a number from its Settings. More granular per-destination blocks are not available yet. If you need this, contact support.
Do credits apply across the whole account or per number?
Do credits apply across the whole account or per number?
Credits are shared by your whole team. International calls and texts from all your numbers draw from the same balance.
Other
Why does voicemail cost the same as a connected call?
Why does voicemail cost the same as a connected call?
Leaving a voicemail requires the full call to be placed and connected, so it’s billed at the same per-minute rate as a regular call.
Does Wi-Fi affect the rate?
Does Wi-Fi affect the rate?
No. The rate is per minute of connection, regardless of whether you’re on Wi-Fi or mobile data.
Can I make international calls from desktop, mobile, or both?
Can I make international calls from desktop, mobile, or both?
Both. International calling works from any Allo client (desktop, iOS, Android, web), and the per-minute rate is the same across all of them.