# Allo — Help Center

> Documentation and support for Allo, the business phone system that does the work your calls create

- [API Reference (110 pages)](https://help.withallo.com/_llms/en/api-reference.md): Documentation for API Reference.

## Help

### Get Started

- [Help Center](https://help.withallo.com/en/get-started/index.md): Find answers, explore features, and build with our API.
- [What is Allo?](https://help.withallo.com/en/get-started/what-is-allo.md): Learn about Allo, the AI-first phone system built for small sales teams
- [Numbers and users](https://help.withallo.com/en/get-started/numbers-and-users.md): Two distinct building blocks — and why understanding the difference matters

#### Getting Started

- [Identity Verification](https://help.withallo.com/en/help/get-started/getting-started/identity-verification.md): Understand the identity verification process to activate your Allo account
- [Solo User](https://help.withallo.com/en/get-started/solo-user.md): Set up Allo for yourself in minutes
- [Team Admin](https://help.withallo.com/en/get-started/team-admin.md): Set up Allo for your entire team
- [Team Member](https://help.withallo.com/en/get-started/team-member.md): Join your team on Allo

### Phone Numbers

- [Your Allo number](https://help.withallo.com/en/phone-numbers/understanding-allo-number.md): Learn about your Allo business number and how it works
- [International phone numbers](https://help.withallo.com/en/phone-numbers/international-numbers.md): Complete list of 120+ countries where you can get a business phone number with Allo — including setup times, document requirements, and SMS availability
- [Buy additional numbers](https://help.withallo.com/en/phone-numbers/buy-additional-numbers.md): Add more phone numbers to your Allo account
- [Port existing number](https://help.withallo.com/en/phone-numbers/port-existing-number.md): Transfer your current phone number to Allo, for free, in a few business days
- [Number Reputation](https://help.withallo.com/en/phone-numbers/number-reputation.md): Why a number picks up a Spam Likely label, how carriers score a number's reputation, and the steps that clear a flagged number.
- [Caller ID Name (CNAM)](https://help.withallo.com/en/phone-numbers/caller-id-name.md): Display your business name when you call US and Canadian numbers
- [Connect personal number](https://help.withallo.com/en/phone-numbers/connect-personal-number.md): Forward calls from your existing phone number to Allo to get AI features on all your calls
- [eSIM (France)](https://help.withallo.com/en/phone-numbers/esim.md): Put your Allo number in your phone's dialer and take calls over the French mobile network, without depending on Wi-Fi
- [Click-to-call number](https://help.withallo.com/en/phone-numbers/click-to-call-number.md): Choose which number appears when you make outbound calls with multiple numbers assigned
- [Connect to WhatsApp](https://help.withallo.com/en/phone-numbers/connect-to-whatsapp.md): Use your Allo number for WhatsApp

### SMS

- [SMS & messaging](https://help.withallo.com/en/phone-numbers/sms-overview.md): Send and receive text messages from your business number: what works in each country, automatic replies after a missed call, and sending limits.
- [SMS Snippets (Templates)](https://help.withallo.com/en/phone-numbers/sms-snippets.md): Save a text you send often as a snippet, also called an SMS template, saved reply or canned message, and insert it into any conversation in a couple of taps.
- [Set up texting](https://help.withallo.com/en/phone-numbers/sms-setup.md): The one-time registration your number needs before its first text: 10DLC in the US and Canada, a Sender ID in France, nothing in the UK and Belgium.
- [SMS Registration Checklist](https://help.withallo.com/en/phone-numbers/sms-registration-checklist.md): What US carriers check before they approve your 10DLC registration: business details that match your official records, the right opt-in method, and a compliant form if you collect numbers on your website.
- [SMS rates](https://help.withallo.com/en/billing/sms-rates.md): What a text message costs on Allo: how segments are counted, the per-segment rate for each country, and what is never billed.
- [SMS in France](https://help.withallo.com/en/phone-numbers/sms-france.md): The French rules for business texting: why mobile numbers are blocked, Sender ID versus short code, and the ARCEP, CNIL and AF2M obligations.
- [SMS troubleshooting](https://help.withallo.com/en/phone-numbers/sms-troubleshooting.md): Fix texts that won't send, aren't delivered, or aren't received

### Features

- [Power Dialer](https://help.withallo.com/en/features/power-dialer.md): Load a list of numbers and let Allo dial them back to back, so reps spend their time talking instead of clicking
- [Email Notifications](https://help.withallo.com/en/features/email-notifications.md): Choose which calls send you an email, line by line, so your inbox only carries the calls you need to act on

#### Call flows

- [Call Flows](https://help.withallo.com/en/features/call-flows.md): Build what happens when someone calls your line, step by step, on a visual canvas
- [Build a Phone Menu](https://help.withallo.com/en/features/call-flows-phone-menu.md): Greet callers, give them keypad options, and send each one to the right place
- [Ring Your Team](https://help.withallo.com/en/features/call-flows-ring.md): Ring this line is the call flow step that makes phones ring. Name the members, pick the order, set the ring time, and choose what happens if nobody answers
- [Recordings and Audio](https://help.withallo.com/en/features/call-flows-audio.md): Record, upload or write every message a caller hears in your call flow
- [Route by Schedule and by Caller](https://help.withallo.com/en/features/call-flows-routing.md): Send calls down different paths depending on the time of day or on who is calling
- [Call Flow Troubleshooting](https://help.withallo.com/en/features/call-flows-troubleshooting.md): Fixes for the problems people hit most often when building a call flow

#### Before you answer

- [Business Hours](https://help.withallo.com/en/features/business-hours.md): Set when you're available and what happens outside hours
- [IVR (Interactive Menu)](https://help.withallo.com/en/features/ivr.md): Create professional phone menus for call routing
- [Call Routing](https://help.withallo.com/en/features/call-routing.md): Configure how calls reach you and your team

#### When no one answers

- [AI Receptionist](https://help.withallo.com/en/features/ai-receptionist.md): An AI agent on your line that answers calls, takes messages, transfers callers, and books meetings
- [Voicemail](https://help.withallo.com/en/features/voicemail.md): Add a Voicemail step to your line's call flow and set the greeting callers hear

#### During a call

- [Call Transfer](https://help.withallo.com/en/features/call-transfer.md): Transfer a live call to a teammate, either right away or after you talk to them first while the caller waits on hold
- [Conference Calls](https://help.withallo.com/en/features/conference-calls.md): Add a teammate or an outside phone number to a live call, so three or more people talk on the same call

#### After a call

- [Call Recordings](https://help.withallo.com/en/features/call-recordings.md): Automatic call recording, transcription, and AI summaries
- [Call Recording Compliance](https://help.withallo.com/en/features/call-recording-compliance.md): Configure Allo's compliance tools for call recording laws in the US, EU, and beyond
- [AI Assistant](https://help.withallo.com/en/features/ai-assistant.md): Chat with AI about your calls to get insights, draft follow-ups, and find information
- [Call Tags](https://help.withallo.com/en/features/call-tags.md): Categorize calls during or after they happen, manually or automatically with AI, and sync them to HubSpot
- [Threads](https://help.withallo.com/en/features/threads.md): Discuss a call or a message with your team, right where it happened. Threads are internal and the contact never sees them

### Team Management

- [Overview](https://help.withallo.com/en/team/overview.md): Collaborate on calls with your team
- [Manage team members](https://help.withallo.com/en/team/manage-members.md): Add, remove, and manage your team
- [Analytics](https://help.withallo.com/en/team/analytics.md): Track team performance and call metrics
- [Supervise your team's calls](https://help.withallo.com/en/team/supervise-team-calls.md): What admins can see, team roles, and viewer seats
- [Shared contacts](https://help.withallo.com/en/team/shared-contacts.md): How contacts are shared with your team, and how to import a directory

### Integrations

- [Overview](https://help.withallo.com/en/integrations/overview.md): Connect Allo with your favorite tools and automate your workflow
- [Chrome Extension](https://help.withallo.com/en/integrations/chrome-extension.md): Click-to-call from any website and bulk-import contacts to the Power Dialer
- [Embedded Dialer](https://help.withallo.com/en/embedded-dialer.md): Add the Allo dialer inside your own app

#### CRM

- [HubSpot](https://help.withallo.com/en/integrations/hubspot.md): Automatically sync call recordings and summaries to your HubSpot CRM
- [Salesforce](https://help.withallo.com/en/integrations/salesforce.md): Automatically sync call recordings and summaries to your Salesforce CRM
- [Attio](https://help.withallo.com/en/integrations/attio.md): Automatically sync call recordings and summaries to your Attio CRM
- [folk](https://help.withallo.com/en/integrations/folk.md): Automatically sync call recordings and summaries to your folk CRM
- [Zoho CRM](https://help.withallo.com/en/integrations/zoho.md): Automatically sync contacts and log calls with summaries to your Zoho CRM
- [Streak](https://help.withallo.com/en/integrations/streak.md): Automatically sync call recordings and summaries to your Streak CRM
- [Odoo](https://help.withallo.com/en/integrations/odoo.md): Automatically recognize contacts from your Odoo CRM and log all calls and messages
- [Apollo](https://help.withallo.com/en/integrations/apollo.md): Auto-sync calls, texts, and voicemails to Apollo. Contacts, companies, and deals stay aligned with no manual updates. Business plan only.
- [Pipedrive](https://help.withallo.com/en/integrations/pipedrive.md): Automatically log every call as a Pipedrive activity with AI summaries and recordings. Business plan only.
- [Sellsy](https://help.withallo.com/en/integrations/sellsy.md): Automatically sync contacts and log calls with summaries to your Sellsy CRM
- [Brevo](https://help.withallo.com/en/integrations/brevo.md): Automatically sync call recordings and summaries to your Brevo CRM
- [GoHighLevel](https://help.withallo.com/en/integrations/gohighlevel.md): Sync contacts and companies from GoHighLevel into Allo. Every call logs back to GoHighLevel automatically with AI summaries and recordings.
- [monday.com](https://help.withallo.com/en/integrations/monday.md): Automatically sync call recordings and summaries to your monday.com board
- [noCRM.io](https://help.withallo.com/en/integrations/nocrm.md): Automatically sync call recordings and summaries to your noCRM.io leads
- [Pipeline CRM](https://help.withallo.com/en/integrations/pipeline.md): Automatically sync call recordings, summaries and SMS to your Pipeline CRM account
- [Follow Up Boss](https://help.withallo.com/en/integrations/followupboss.md): Automatically sync call recordings and summaries to your Follow Up Boss people
- [JobNimbus](https://help.withallo.com/en/integrations/jobnimbus.md): Automatically sync call recordings and summaries to your JobNimbus contacts
- [eWay-CRM](https://help.withallo.com/en/integrations/eway.md): Sync your eWay-CRM contacts to Allo and log every call and SMS as a journal on the contact and its company
- [Jobber](https://help.withallo.com/en/integrations/jobber.md): Automatically sync call recordings and summaries to your Jobber clients

#### Scheduling

- [Cal.com](https://help.withallo.com/en/integrations/cal-com.md): Connect Cal.com so your AI receptionist books callers straight into one of your event types
- [Google Calendar](https://help.withallo.com/en/integrations/google-calendar.md): Connect Google Calendar so your AI receptionist books callers directly onto your calendar
- [Calendly](https://help.withallo.com/en/integrations/calendly.md): Connect Calendly so your AI receptionist books callers straight into one of your event types

#### E-commerce

- [Shopify](https://help.withallo.com/en/integrations/shopify.md): Automatically recognize customers from your Shopify store when they call

#### Customer Support

- [Intercom](https://help.withallo.com/en/integrations/intercom.md): Automatically sync call recordings and summaries to your Intercom workspace

#### Productivity

- [Notion](https://help.withallo.com/en/integrations/notion.md): Automatically log call recordings and summaries to your Notion workspace
- [Claap](https://help.withallo.com/en/integrations/claap.md): Automatically send your call recordings and transcriptions to Claap for analysis
- [Gong](https://help.withallo.com/en/integrations/gong.md): Send every recorded Allo call to Gong so it can transcribe and analyze it
- [Google Spreadsheet](https://help.withallo.com/en/integrations/google-spreadsheets.md): Automatically log all calls to a Google Spreadsheet
- [Google Contacts](https://help.withallo.com/en/integrations/google-contacts.md): Two-way sync between Allo and your Google Contacts

#### Automation

- [Zapier](https://help.withallo.com/en/integrations/zapier.md): Connect Allo with 5000+ apps using Zapier automation
- [Make](https://help.withallo.com/en/integrations/make.md): Build custom workflows and automations using Allo call data
- [Webhooks](https://help.withallo.com/en/integrations/webhooks.md): Receive real-time notifications when calls, SMS, and contacts events happen in your Allo account

#### AI

- [MCP Server](https://help.withallo.com/en/integrations/mcp.md): Connect Allo to AI assistants like Claude, Cursor, and VS Code using the Model Context Protocol
- [Claude Connector](https://help.withallo.com/en/integrations/claude-connector.md): Use Allo from inside Claude.ai — look up contacts, send SMS, and check calls without leaving the chat.

### Billing & Subscription

- [Plans and Pricing](https://help.withallo.com/en/billing/plans-and-pricing.md): Compare Solo, Business and Ultra. Per-user pricing, no setup fees, no contracts.
- [Credits](https://help.withallo.com/en/billing/credits.md): Credits are the one balance that pays for international calls and texts on Allo. What your plan includes, how to add more, what happens at zero, and where to see what you spent.
- [How the free trial works](https://help.withallo.com/en/billing/free-trial.md): Trial length, what's included, what's restricted, and how billing starts
- [International calling](https://help.withallo.com/en/billing/international-calling-rates.md): How international calling works on Allo: enabling it on a number, paying with credits, auto top-up, checking rates, and what gets billed.
- [Manage Subscription](https://help.withallo.com/en/billing/manage-subscription.md): Plans, pricing, billing, and subscription management
- [Billing and Payments](https://help.withallo.com/en/billing/billing-and-payments.md): Invoices, payment methods, and billing information
- [HIPAA and BAA](https://help.withallo.com/en/billing/hipaa-compliance.md): Allo signs a HIPAA Business Associate Agreement with healthcare businesses. $50 per month for the whole workspace, on Business and Ultra.

### Support

- [FAQ](https://help.withallo.com/en/support/faq.md): Quick answers to frequently asked questions
- [Common Issues](https://help.withallo.com/en/support/common-issues.md): Solutions to frequently encountered problems
- [Contact Support](https://help.withallo.com/en/support/contact.md): Reach our team through the web chat widget or by email
- [Partner Program](https://help.withallo.com/en/support/partner-program.md): Partner with Allo. Three ways to work together: refer clients, resell Allo as a service, or embed it in your own product.

## OpenAPI Specs

- [openapi](/openapi.json)

> The links below point to documentation indexes. Follow each `/_llms/` index recursively until you reach documentation pages.

## Indexes

- [English / API Reference (110 pages)](https://help.withallo.com/_llms/en/api-reference.md): Documentation for English / API Reference.
- [French (207 pages)](https://help.withallo.com/_llms/fr.md): Documentation for French.
- [French / Référence API (110 pages)](https://help.withallo.com/_llms/fr/reference-api.md): Documentation for French / Référence API.


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