Requires the Business plan. Team analytics are available on the desktop and web app.
What an admin can see
As an admin, you can review your team’s activity without any extra seat or add-on: Calls on lines you have access to- In your inbox, select the line you want to review and browse its calls
- Or open the Calls view and filter by line
Recent data can take 5 to 10 minutes to appear in Analytics. On mobile and in your personal Calls view, you only see your own calls.
Team roles
| Role | What they can do |
|---|---|
| Owner | Runs the workspace, manages everything including billing |
| Admin | Everything except billing |
| Manager | Manages the configuration of the lines they have access to |
| Member | Uses and views the lines they have access to |
Viewer seats
If someone only needs to view activity (an office manager checking conversation history, an accountant pulling context), you don’t have to pay a full seat:- A Viewer seat exists at a reduced price
- It’s not available in the app yet: it’s set up on request, for teams with more than 5 seats
- Contact our sales team at [email protected] and we’ll add it to your account
Listening to live calls
Reviewing recorded calls is available today (see Analytics above). Joining or listening to a live call is available as a conference feature in beta: contact support to have it enabled for your team.Next steps
Team analytics
Track performance and call volume
Manage team members
Invite members and assign lines