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Credits are the balance that pays for international calls, texts and other pay-as-you-go usage on Allo. Your whole team shares one balance. Your plan includes credits every month. When you need more, you can add one-time credits, turn on auto top-up, or ask support to add a credit package to your subscription. Only admins can see and manage credits, in Settings > Billing, in the Voice & text balance section.

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What credits pay for

Credits never pay for:
  • Calls to numbers in your country, included in your plan
  • Calls and texts you receive, free on every plan
  • A text that fails to reach the network

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How credits are added to your balance

Your Available balance is everything your team can spend right now: what is left of your monthly credits, plus your one-time credits. Allo always spends your monthly credits first. One-time credits only start to go down once the monthly credits for that period are used up. The Voice & text balance section shows how much of your monthly credits you have used, for example $3.41 of $5 monthly credits used, with the dates of the current period and when it resets.

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How to add one-time credits

1

Go to Settings > Billing

Open Settings, then Billing, and find the Voice & text balance section.
2

Select Add one-time credits

Under One-time credits, select Add one-time credits and follow the steps.
The credits are added to your Available balance and stay there until you use them.

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How to turn on auto top-up

Auto top-up adds credits automatically when your balance runs low, so calls and messages never stop.
1

Go to Settings > Billing

Open Settings, then Billing, and find the Voice & text balance section.
2

Select Enable next to Auto top-up

While auto top-up is off, the section shows Disabled next to its name.
Once auto top-up is on, the section shows the amount it is set to, with a button to change it. Auto top-up only charges you after you turn it on.

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How to raise your monthly credits

If your team regularly uses more than its monthly credits, ask for a credit package. Allo support adds the package to your subscription, and your monthly credits go up every month from then on. Contact support to request a credit package.

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What happens when the balance reaches zero

When your Available balance reaches zero, the team owner will receive an email notice, and everything that uses credits stops:
  • Texts that cost credits do not go out, and nothing is charged for them.
  • Calls to paid international destinations stop. A call already in progress ends.
Everything else keeps working: calls in your country, calls and texts you receive, your numbers and your integrations. Calls and texts start again as soon as you add one-time credits, auto top-up adds credits, or your monthly credits reset.

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How to see what your credits were spent on

In Settings > Billing, select View usage in the Voice & text balance section. The Usage page shows what your team spent, with a Date range filter and a filter for your numbers. It has 3 tabs. To check what a destination costs before you call, select View rates in the Voice & text balance section. The rates for every country are also public on rates.withallo.com.

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Frequently asked questions

Monthly credits reset every month and do not carry over. One-time credits never expire and stay on your account until you use them.
Monthly credits are always used first. One-time credits are used only after the monthly credits for the period run out.
Credits are shared by your whole team. International calls and texts from all your numbers draw from the same balance.
Every admin can. Members do not have access to billing. The Voice & text balance section and the Usage page are in Settings > Billing.
No. Credits are non-refundable. One-time credits never expire, so there is no deadline to use them. See the refund policy.
No. When the balance reaches zero, calls and texts that use credits pause. The only automatic charge is auto top-up, and only if you turn it on.
Yes. Contact support and ask for a credit package. It is added to your subscription and raises your monthly credits.

International calling

Turn on international calling and check per-minute rates

SMS rates

How segments are counted, and what a text costs in each country

Plans and pricing

What each plan includes

Refund policy

What can and cannot be refunded