What we refund
We refund charges that shouldn’t have happened, in full:- Billing errors on our side
- Duplicate charges for the same subscription
- Charges after a cancellation you completed before the billing date
- A charge right after your trial when you intended to cancel: contact us within 7 days of the charge and we’ll make it right. This is a one-time gesture per account, and it only applies if you didn’t keep using Allo after the trial ended. Calls or texts after the billing date mean the subscription was in use, and the charge stands
What we don’t refund
- Partial billing periods: when you cancel, you keep access until the end of the period already paid, and that period isn’t refunded
- Annual plans after the first 7 days: annual subscriptions are commitments. Contact support within 7 days of the annual charge for special cases
- Usage already consumed: international calling credits are non-refundable
- 10DLC registration fees: this fee doesn’t go to Allo. It’s paid directly to the US carrier registration system, and we only pass it through on your behalf. Once your registration is submitted, that payment can’t be recovered. More on 10DLC in the SMS overview
- Accounts closed for fraud or abuse of our terms of service
How to request a refund
1
Contact support
Use the chat widget on web.withallo.com or email [email protected].
2
Include the details
The email address of your account, the date and amount of the charge, and a word about what happened.
3
We review and process
Eligible refunds are processed quickly, usually within a few business days. Your bank can then take 5 to 10 business days to make the money visible on your statement.
Subscribed through Apple or Google? App Store and Play Store payments are controlled by Apple and Google: refund requests go through them directly, and they make the decision. How to request an Apple refund · How to request a Google refund