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What we refund

We refund charges that shouldn’t have happened, in full:
  • Billing errors on our side
  • Duplicate charges for the same subscription
  • Charges after a cancellation you completed before the billing date
  • A charge right after your trial when you intended to cancel: tell us within a few days of the charge and we’ll make it right

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What we don’t refund

  • Partial billing periods: when you cancel, you keep access until the end of the period already paid, and that period isn’t refunded
  • Annual plans after the first 7 days: annual subscriptions are commitments. Contact support within 7 days of the annual charge for special cases
  • Usage already consumed: international calling credits are non-refundable
  • Accounts closed for fraud or abuse of our terms of service

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How to request a refund

1

Contact support

Use the chat widget on web.withallo.com or email [email protected].
2

Include the details

The email address of your account, the date and amount of the charge, and a word about what happened.
3

We review and process

Eligible refunds are processed quickly, usually within a few business days. Your bank can then take 5 to 10 business days to make the money visible on your statement.
Subscribed through Apple or Google? App Store and Play Store payments are controlled by Apple and Google: refund requests go through them directly, and they make the decision. How to request an Apple refund · How to request a Google refund

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Double charge that isn’t one

Two charges close together are sometimes both legitimate: adding a seat mid-cycle generates a prorated charge on top of your regular invoice, and having subscriptions on two platforms (app and web) bills twice. Check Settings > Billing and your invoices first: Billing and payments. If it still looks wrong, contact us with both transaction dates and we’ll investigate.