Documentation Index
Fetch the complete documentation index at: https://help.withallo.com/llms.txt
Use this file to discover all available pages before exploring further.
What are business hours
Business hours define when you’re available to take calls. Outside these hours, calls automatically route to voicemail, your AI Receptionist, or another destination. Benefits:- Professional boundaries
- Automatic after-hours handling
- No missed calls
- Work-life balance
Setup business hours
Set your schedule
For each day:
- Toggle day on/off
- Set opening time
- Set closing time
- Repeat for all days
Configure outside hours
Choose what happens when you’re unavailable:
- Send to voicemail
- Forward to another number
- Route to AI Receptionist (Business plan)
- Play custom message
How it works
During business hours
Calls ring normally:- Your phone rings as usual
- You can answer or decline
- Standard call handling applies
Outside business hours
Calls route automatically:- No ringing on your phone
- Caller hears your message
- Call goes to chosen destination
- You receive notification
- Dials your number
- Hears greeting message
- Routed to voicemail or other destination
- Can leave message or follow instructions
Configuration options
- Weekly Schedule
- Voicemail
- Call Forwarding
- AI Receptionist
- Custom Message
Set different hours per day
Configure each day independently.Example schedule:| Day | Status | Hours |
|---|---|---|
| Monday | Open | 9:00 AM - 6:00 PM |
| Tuesday | Open | 9:00 AM - 6:00 PM |
| Wednesday | Open | 9:00 AM - 6:00 PM |
| Thursday | Open | 9:00 AM - 6:00 PM |
| Friday | Open | 9:00 AM - 5:00 PM |
| Saturday | Closed | - |
| Sunday | Closed | - |
Special configurations
Holidays and exceptions
Temporary closures: Close for specific dates without changing weekly schedule. How to handle:- Create custom voicemail message
- Temporarily disable business hours
- Re-enable after holiday
Dedicated holiday calendar coming soon.
Multiple time zones
For distributed teams: Each team member sets their own business hours on their own phone numbers based on local time zone. Best practice:- Document team coverage hours
- Use cascade routing across time zones
- Set main number business hours to longest coverage window
Bypass options
Allow favorites through
Let important contacts reach you anytime. Setup:- Business Hours settings
- Scroll to “Who can bypass”
- Choose bypass level:
- All contacts
- Favorites only
- No one
- Open contact
- Tap star icon
- Now they bypass business hours
Emergency access
For critical situations: Provide an emergency bypass number. Use IVR option:“If this is an emergency, press 9 to reach on-call support.” Setup IVR menu
Troubleshooting
Calls still ringing outside hours
Calls still ringing outside hours
Check:
- Business hours are activated (toggle at top)
- Schedule is saved
- Time zone is correct
- Current time falls outside set hours
Favorites not bypassing
Favorites not bypassing
Verify:
- Contact is marked with star
- Bypass setting is “Favorites only” or “All contacts”
- Contact is saved in Allo (not just phone)
Calls going to voicemail during hours
Calls going to voicemail during hours
Check:
- Business hours show as “open” for current day/time
- Phone is not on Do Not Disturb
- You’re not on another call
- Internet connection is active
Forwarding not working
Forwarding not working
Verify:
- Destination number is correct
- Includes country code
- Number can receive forwarded calls
- No typos in number
Wrong time zone
Wrong time zone
Allo uses your device time zone:
- Check phone Settings > General > Date & Time
- Enable “Set Automatically”
- Restart Allo app
Related features
Voicemail
Customize your voicemail greeting
AI Receptionist
Intelligent after-hours handling
Call routing
Route calls to team members
IVR menu
Create press 1 for sales menu