What this integration does
The Allo-Make integration lets you build powerful custom workflows using your call data. Connect Allo to thousands of apps and services through Make’s visual automation platform. Perfect for teams that need custom integrations beyond standard CRM sync. Key benefits:- Custom workflow automation
- Connect Allo to 1000+ apps
- Use call data to trigger actions
- No coding required
Make (formerly Integromat) is a no-code automation platform. You’ll need a Make account (free tier available).
Setup
Get your Allo webhook URL
1
Create Make account
Sign up at make.com (free tier available)
2
Create new scenario
Click Create a new scenario
3
Add webhook trigger
- Click the + button
- Search for Webhooks
- Select Custom webhook
4
Create webhook
Click Create a webhook and give it a name like “Allo Calls”
5
Copy webhook URL
Make generates a unique webhook URL. Copy it.
Connect Allo to Make
1
Open Allo app
Launch Allo on mobile or desktop
2
Go to Integrations
Navigate to Settings > Integrations
3
Find Make
Locate Make in the integrations list and tap Connect
4
Paste webhook URL
Enter the webhook URL you copied from Make
5
Select events
Choose which events to send:
- Calls - Call recordings and summaries
- SMS - Text messages
- Contacts - Contact changes
- All events - Everything (recommended for testing)
6
Save and test
Tap Save. Make a test call to verify the connection.
After your first call, return to Make and click Determine data structure to see available call data fields.
How it works
Event triggers
Allo sends webhook events to Make when calls, SMS, or contact changes occur.
Custom actions
Build workflows with Make’s visual editor to process Allo data.
Multi-app automation
Connect Allo to any of Make’s 1000+ supported apps.
Data transformation
Use Make’s tools to filter, format, and transform call data.
Available data
When Allo sends a webhook to Make, you receive: Call events:- Call ID
- Contact name and phone number
- Call direction (inbound/outbound)
- Call duration
- Call timestamp
- Call outcome (answered, voicemail, missed)
- Recording URL
- Transcript text
- AI summary
- Contact tags
- Message ID
- Sender and recipient
- Message text
- Timestamp
- Direction (sent/received)
- Contact ID
- Name and phone number
- Email address
- Tags and notes
- Event type (created, updated, deleted)
Example workflows
Log calls to Airtable
- Trigger: Allo call webhook
- Action: Create record in Airtable
- Map fields: Call data to Airtable columns
Send Slack notifications
- Trigger: Allo call webhook
- Filter: Only calls over 10 minutes
- Action: Send Slack message to sales channel
Create Trello cards
- Trigger: Allo call webhook
- Filter: Missed calls only
- Action: Create Trello card with callback task
Update Google Sheets
- Trigger: Allo call webhook
- Action: Add row to Google Sheet
- Include: Call summary and recording link
Multi-step automation
- Trigger: Allo call webhook
- Action 1: Log to Airtable
- Action 2: Send email summary
- Action 3: Create task in Asana
- Action 4: Post to Slack
What syncs
- Allo to Make
- Make to Allo
From Allo to Make:
- All call events with complete metadata
- Call recordings (URL links)
- Call transcripts (full text)
- AI summaries
- SMS messages (sent and received)
- Contact changes (create, update, delete)
- Custom event data
Troubleshooting
Webhook not receiving data
Webhook not receiving data
Common causes:
- Webhook URL copied incorrectly
- Scenario not activated in Make
- Wrong events selected in Allo
- Verify the full webhook URL in both Make and Allo
- Make sure your Make scenario is turned ON
- Select “All events” in Allo for testing
- Make a test call to trigger the webhook
Data structure not showing
Data structure not showing
How to fix:
- Make sure integration is connected in Allo
- Make a test call or send a test SMS
- Return to Make and click Determine data structure
- Make will capture the data fields automatically
Workflow failing
Workflow failing
Check execution history:
- Open your scenario in Make
- Click on the scenario name to see execution history
- Review error messages for failed runs
- Common issues: missing field mappings, API limits, authentication errors
Recording URLs not working
Recording URLs not working
Verify access:
- Recording URLs require authentication
- Use Make’s HTTP module to fetch recordings with proper headers
- Contact Allo support for recording access instructions
Hit Make execution limits
Hit Make execution limits
Free tier limits:
- 1,000 operations/month
- 15-minute scenarios max
- Upgrade to paid Make plan
- Add filters to reduce operations
- Combine multiple actions into fewer operations
Need to reconnect
Need to reconnect
To reconnect the integration:
- In Allo: Go to Settings > Integrations > Make
- Tap Disconnect
- Generate a new webhook in Make
- Follow connection steps with new URL
Manage your integration
Disconnect Make
To disconnect the integration:- Open Allo app
- Go to Settings > Integrations
- Select Make
- Tap Disconnect
Update webhook URL
If you need to change the webhook URL:- Create a new webhook in Make
- Disconnect the Make integration in Allo
- Reconnect with the new webhook URL
Multiple webhooks
To send Allo data to multiple Make scenarios:- Create multiple webhook connections in Allo
- Each can have different event filters
- Build separate workflows for different purposes