What this integration does
The Allo-Apollo integration keeps your CRM up to date automatically. Every call, SMS, and voicemail syncs to Apollo with AI-generated summaries and full transcripts — no manual entry required. Contacts, companies, and deals stay aligned with each interaction. Key benefits:- Every call, text, and voicemail logged to Apollo automatically
- AI-generated summaries and transcripts synced to contact profiles
- Contacts, companies, and deals linked and kept up to date
- Smart deduplication — contacts matched by phone number or email
- Full call recordings available for coaching and review
Setup
Authenticate
Tap Connect to Apollo and follow the authorization prompts to grant Allo access to your Apollo account
How it works
Apollo to Allo
Apollo contacts sync into Allo with phone numbers, emails, company info, and full call history.
Allo to Apollo
Every call, SMS, and voicemail logs to Apollo with recordings, AI summaries, and metadata.
Automatic call logging
After each call, Allo logs to Apollo:Call recordings
Full audio saved to the contact’s activity timeline
AI summaries
Key points and action items extracted automatically
Call metadata
Direction, duration, timestamp, outcome
Texts & voicemails
SMS messages and voicemail transcripts logged as activities
Smart contact matching
Allo matches contacts between the two systems using phone number or email. Existing records are updated rather than duplicated, keeping your Apollo database clean.Company and deal sync
When a call is linked to a contact in Apollo, Allo automatically associates the activity with the corresponding company and deal in your pipeline.What syncs
- Apollo to Allo
- Allo to Apollo
From Apollo to Allo:
- Contact names and phone numbers
- Email addresses
- Company information
- Job titles
- Deal and pipeline data
- Full call history
Use cases
Sales pipeline management
Every customer call is captured in Apollo without any manual work. Move deals through your pipeline based on actual conversation outcomes, backed by recordings and AI summaries.Team visibility and coaching
Managers get full access to call recordings and summaries directly in Apollo. Review conversations, leave feedback, and coach based on what was actually said.Contact and company accuracy
Contacts, companies, and deals stay aligned automatically. No more outdated records or missing activity after a call.Follow-up workflows
Use Apollo’s sequences to trigger follow-up emails or tasks immediately after a call ends, based on the logged activity.Troubleshooting
Connection failed
Connection failed
Common causes:
- Apollo authorization denied
- Insufficient Apollo permissions
- Network timeout during connection
- Make sure you authorized Allo in Apollo
- Verify you have admin access to your Apollo account
- Try disconnecting and reconnecting
Calls not syncing to Apollo
Calls not syncing to Apollo
Check these items:
- Integration shows as “Connected” in Allo Settings
- Contact exists in Apollo with a matching phone number or email
- Internet connection is stable during calls
Contacts not appearing in Allo
Contacts not appearing in Allo
Wait for initial sync:
The first sync can take a few minutes for large contact databases.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to appear in Allo.
The first sync can take a few minutes for large contact databases.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to appear in Allo.
Duplicate contacts in Apollo
Duplicate contacts in Apollo
Matching logic:
Allo matches by phone number and email. Duplicates can appear if these don’t match exactly across systems.Solution: Ensure phone numbers and emails are formatted consistently in both Allo and Apollo.
Allo matches by phone number and email. Duplicates can appear if these don’t match exactly across systems.Solution: Ensure phone numbers and emails are formatted consistently in both Allo and Apollo.
SMS or voicemails not logging
SMS or voicemails not logging
Check:
- SMS sync is enabled in your integration settings
- Voicemail transcription is active in Allo
- The contact exists in Apollo
Need to reconnect
Need to reconnect
To reconnect the integration:
- Go to Settings > Integrations > Apollo
- Tap Disconnect
- Follow the connection steps again
Manage your integration
Disconnect Apollo
To disconnect the integration:- Open Allo app
- Go to Settings > Integrations
- Select Apollo
- Tap Disconnect
Need help?
Contact Allo support
Get help with the integration
Apollo documentation
Learn more about Apollo features