What this integration does
The Allo-HubSpot integration keeps your CRM up to date automatically. Every call syncs to HubSpot with recordings, transcripts, and AI summaries. Perfect for sales teams using HubSpot to manage their pipeline. Key benefits:- Automatic contact sync between Allo and HubSpot
- Click-to-call directly from HubSpot interface
- Call recordings and summaries logged automatically
- Real-time two-way data sync
Setup
Authorize connection
You’ll be redirected to HubSpot. Follow the authorization prompts to grant Allo access to your HubSpot account.
All your HubSpot contacts will sync to Allo automatically. Contact information displays during calls based on phone numbers.
How it works
HubSpot to Allo
All your HubSpot contacts import into Allo automatically with full details.
Allo to HubSpot
Every call logs to HubSpot with recordings, summaries, and metadata.
Automatic contact sync
Two-way sync:Changes in either system update the other in real-time. Contacts are matched by phone number and email.
Call logging
After each call, Allo automatically logs to HubSpot:Call recordings
Full audio saved to contact timeline
AI summaries
Key points and action items extracted
Call metadata
Direction, duration, timestamp, outcome
Activity type
Logged as HubSpot call activity
Click-to-call
Call any HubSpot contact directly from the HubSpot interface:- Open a contact in HubSpot
- Click the phone number
- Call initiates through Allo automatically
- Call is recorded and logged back to HubSpot
What syncs
- HubSpot to Allo
- Allo to HubSpot
From HubSpot to Allo:
- Contact names and phone numbers
- Email addresses
- Company information
- Job titles
- Deal stage
- Custom properties
- Contact owner
Using the Allo Dialer in HubSpot
The Allo Dialer allows you to make use of a fully-fledged dialer directly inside your HubSpot CRM! Here’s how to set it up:- Click the Dial icon on the top of your HubSpot Dashboard.
- Click “HubSpot” to open a dropdown menu, and select Allo.
- You may be prompted to log into Allo. Once that is done, you will have access to the dialer!
Making calls with the Dialer
Once the dialer is set up, you can make calls as if you were inside Allo! Calls will be automatically recorded and synced to HubSpot.Troubleshooting
Connection failed
Connection failed
Common causes:
- HubSpot authorization denied
- Insufficient HubSpot permissions
- Browser blocking popup
- Make sure you authorized Allo in HubSpot
- Verify you have admin access to your HubSpot account
- Allow popups for the Allo domain
Calls not syncing to HubSpot
Calls not syncing to HubSpot
Check these items:
- Integration shows as “Connected” in Allo Settings
- Contact exists in your HubSpot CRM
- Contact has a matching phone number or email
- Internet connection is stable during calls
Click-to-call not working
Click-to-call not working
Common causes:
- Integration not fully connected
- Phone number format not recognized
- Browser extension conflict
- Verify integration status in Allo
- Ensure phone numbers are formatted consistently
- Try disabling other browser extensions
Contacts not appearing in Allo
Contacts not appearing in Allo
Wait for sync:
Initial sync can take 5-10 minutes for large contact databases.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to appear in Allo.
Initial sync can take 5-10 minutes for large contact databases.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to appear in Allo.
Duplicate contacts
Duplicate contacts
Matching logic:
Contacts are matched by phone number and email. If these don’t match exactly, duplicates may appear.Solution: Ensure phone numbers and emails are formatted consistently in both systems.
Contacts are matched by phone number and email. If these don’t match exactly, duplicates may appear.Solution: Ensure phone numbers and emails are formatted consistently in both systems.
Need to reconnect
Need to reconnect
To reconnect the integration:
- Go to Settings > Integrations > HubSpot
- Tap Disconnect
- Follow the connection steps again
Allo Dialer not working
Allo Dialer not working
If you are trying to make calls using the Dialer and it doesn’t work, it’s most likely a permissions issue.Check on your browser if it has access to your Microphone. If it’s not the case, the dialer won’t make any calls.
Manage your integration
Disconnect HubSpot
To disconnect the integration:- Open Allo app
- Go to Settings > Integrations
- Select HubSpot
- Tap Disconnect
Reconnect
If you need to reconnect:- Disconnect the current integration in Allo
- Follow the setup steps to reconnect
- Reauthorize access in HubSpot
Use cases
Sales pipeline management
Track every customer conversation in HubSpot automatically. Move deals through your pipeline based on call outcomes.Team collaboration
Share call recordings and summaries with team members through HubSpot. Everyone stays informed without forwarding files.Sales coaching
Review team call recordings directly in HubSpot. Use AI summaries to identify coaching opportunities.Reporting and analytics
Use HubSpot’s reporting tools to analyze call frequency, duration, and outcomes across your entire sales team.Need help?
Contact Allo support
Get help with the integration
HubSpot documentation
Learn more about HubSpot features