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The Power Dialer and the AI Receptionist are add-ons: they are billed on top of your plan. You add them and cancel them yourself, from the same place in Allo. You don’t need to contact support.
Only the workspace owner can change billing. If you’re not the owner, ask them to make the change.

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How to add an add-on

1

Open Billing

In the web app or the desktop app, go to Settings > Billing.
2

Open the Manage menu

Click Manage, next to your plan, then Add Power Dialer or Add AI Receptionist.
The billing page with the Manage menu open, showing Change plan, Add Power Dialer and Cancel AI Receptionist add-on
3

Check the price

Allo shows what the add-on does and its price. Click Activate add-on.
The Unlock the Power Dialer window, with the price of 50 euros per month for the whole team and the Activate add-on button
4

Confirm

Allo shows what you pay today and what you pay each month after that. Click Pay & activate.
The Activate Power Dialer confirmation, with the amount charged today, the monthly price and the Pay & activate button
  • On a paid plan, the first charge is prorated for the rest of your billing period, then the add-on renews with your plan.
  • During your trial, the add-on is free until your trial ends. Cancel it before then if you don’t want to be charged for it.
Prices are on plans and pricing.

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How to cancel an add-on

1

Open Billing

In the web app or the desktop app, go to Settings > Billing.
2

Open the Manage menu

Click Manage, next to your plan, then Cancel Power Dialer add-on or Cancel AI Receptionist add-on.
3

Confirm

Allo shows when the add-on ends, what it costs and what you keep. Click Remove add-on.
The Remove AI Receptionist window, with the end date, the cost and what you keep, and the Remove add-on button
If you pay for several AI agents, Allo asks how many you want to keep. Only the others are removed.

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What happens after you cancel

  • Nothing changes today. You keep full access until the end of the period you have already paid for. The billing page shows the end date.
  • Your next invoice goes down. The add-on isn’t billed after that date. There is no refund for the rest of the current period, the same as when you remove a seat.
  • Nothing is deleted. Your setup stays as it is. If you add the add-on back later, it picks up where you left off.
  • You can change your mind. Until the end date, click Keep it on the billing page.
The billing page with an AI Receptionist ends on notice and a Keep it button above the Business plan

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During your free trial

If you cancel an add-on during your trial, it ends when the trial ends. Nothing is charged for it, now or after the trial.

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What stops working

Your team can’t run dialing sessions anymore: no queue player, no pre-recorded voicemail drop, no automatic outcome logging. Your queues, their contacts, your voicemail recordings and the outcomes already logged are kept.

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When you can’t change it yourself

  • Subscribed through the App Store or Google Play: contact support.
  • Subscription managed by a partner: contact your partner.
  • The HIPAA BAA: contact support to add or remove it.