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Your number belongs to you. You can port it out of Allo at any time, and Allo charges nothing for it.
Port-out requests must come from the account owner’s email address. This protects your number against hijacking.

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France

French portability normally works by calling 3179 to get your RIO code, but 3179 can’t be reached from an Allo number. Instead:
1

Request your RIO code

Contact support from the account owner’s email and ask for the RIO code of the number you want to port. We request it from our carrier and send it to you, usually within 24 hours.
2

Give the RIO to your new operator

Subscribe with your new operator and provide the RIO code. They handle the transfer and schedule the port date.
3

Keep your Allo line active

Don’t cancel your Allo subscription until the port is confirmed complete: a cancelled number can’t be ported.

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United States and Canada

1

Request your port-out info

Contact support from the account owner’s email. We provide the information your new carrier needs (account number, and PIN if your account is protected by one).
2

Start the port with your new carrier

Submit the port request on their side with the info we provided. No approval is needed from Allo: the port completes carrier-to-carrier.
3

Keep the number active until completion

Keep your Allo subscription active until your new carrier confirms the number is live with them.
Carrier lookup tools won’t display “Allo” as the current carrier of your number: Allo operates through carrier partners. That’s normal and doesn’t affect the port. (The US carrier “ALLO Communications LLC” is an unrelated company.)

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Other countries

Porting out numbers from other countries is possible too. Contact support from the account owner’s email with the number and the destination operator, and we’ll guide you through the country-specific process.

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After the port

  • The number disappears from your Allo account once the port completes
  • Your subscription doesn’t stop automatically: cancel it if you no longer need Allo, or keep it running with your other numbers
  • Export anything you need first (recordings, transcripts, contacts): they stay tied to your Allo account, not to the number

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Porting into Allo instead?

See Port your existing number: French, US, and Canadian numbers can be ported directly from the app; other countries via support.