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Overview

Team features let you add multiple users to your Allo account. Each team member gets their own number and access to shared features. Perfect for sales teams, support departments, and growing businesses. Team features:
  • Multiple users on one account
  • Individual or shared numbers
  • Call routing between team members
  • Performance dashboard (Business plan)
  • Call monitoring and training
Team features are available on the Business plan. Starter plan supports single users only.

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Add team members

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From mobile app

1

Open Allo app

Launch Allo on your phone
2

Go to Settings

Tap Settings tab at bottom
3

Select Manage my team

Tap “Manage my team” option
4

Invite a member

Tap “Invite a member” button
5

Enter email address

Type the team member’s email address
6

Send invitation

Tap Send. They’ll receive an email invitation.

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From desktop app

1

Open Allo desktop app

Launch the Mac or Windows app
2

Go to Settings

Click Settings in the menu
3

Select Billing

Navigate to billing section
4

Add seat

Click “Add a seat” to invite team member
5

Enter details

Provide email address
6

Confirm

Review additional cost and confirm

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How invitations work

  1. You send invitation via email address
  2. They receive email from Allo with signup link
  3. They create account using that email
  4. They choose their number from available options
  5. They’re added to team automatically
No password sharing:
Each team member has their own account. Never share login credentials.

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Team member pricing

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Per-seat billing

Each team member costs the same as your plan: What’s included per seat:
  • One business number
  • Full app access
  • All plan features
  • Individual call history
  • Personal settings
Billing:
Prorated for partial months. Charged automatically when added.

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Example pricing

Scenario: Business plan with 5 team members
  • Base Business plan: $45/month
  • Additional 4 members: 4 × 45=45 = 180/month
  • Total: $225/month
Scenario: Yearly Business plan with 3 members
  • Base annual: $384.99/year
  • Additional 2 members: 2 × 384.99=384.99 = 769.98/year
  • Total: $1,154.97/year

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Team capabilities

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Call routing for teams

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Shared number

Multiple team members on one number:When a call comes to a shared number:
  • Rings all team members simultaneously
  • First to answer gets the call
  • Others stop ringing automatically
Setup:
  1. Go to Settings > your number
  2. Configure call routing
  3. Add team members to ring group

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Cascade calling

Sequential ringing:Calls ring team members one after another:
  1. Rings first person for 15 seconds
  2. If no answer, rings second person
  3. Continues through list
  4. Goes to voicemail if nobody answers
Setup:
  1. Go to Settings > Call routing
  2. Select Cascade
  3. Set order of team members
  4. Configure ring duration

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IVR routing

Route by department:Use Interactive Menu to direct calls:
  • Press 1 for Sales (rings Sales team)
  • Press 2 for Support (rings Support team)
  • Press 3 for Billing (rings specific person)
Each option can ring different team members.Learn more about IVR

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Call transfer

Transfer between team members:During active call:
  1. Tap transfer button
  2. Select team member
  3. Call transfers immediately
Caller stays on line during transfer.Learn more about call transfer

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Remove team members

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How to remove

1

Open Allo app

Launch mobile or desktop app
2

Go to Settings

Navigate to Settings
3

Select Manage my team

Tap “Manage my team”
4

Choose team member

Select the person to remove
5

Delete

Tap trash can icon in top right corner
6

Confirm removal

Confirm you want to remove this team member

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What happens

Immediate effects:
  • Member loses access to Allo
  • Their number becomes available to reassign
  • Their calls remain in history
  • Billing adjusts on next cycle
Data retention:
  • Call recordings preserved
  • Transcripts remain accessible
  • Contact data stays in system
  • CRM integrations unaffected
Billing:
  • Prorated credit for unused time
  • Applied to next billing cycle
  • No immediate refund

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Team limits

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No strict limits

Team size:
Allo supports up to 999 team members per account. For most businesses, practical limits are based on:
  • Your budget (per-seat pricing)
  • Call volume needs
  • Management capacity

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Best practices

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Team organization

Use clear naming:
  • Name numbers by function: “Sales Line”, “Support Line”
  • Label team members clearly
  • Organize by department
Configure routing:
  • Set up IVR for departments
  • Use cascade for priority
  • Enable simultaneous for urgency
Regular reviews:
  • Check team performance weekly
  • Review call quality monthly
  • Update routing as needed
  • Remove inactive members

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Communication

Keep team informed:
  • Share call handling procedures
  • Document routing rules
  • Train on new features
  • Establish escalation paths

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Troubleshooting

Check these items:
  • You’re on Business plan (not Starter)
  • You’re the account admin
  • Email address is correct
  • Payment method is valid
Solution: Verify plan and try again. Contact support if issues persist.
Common causes:
  • Email went to spam
  • Wrong email address
  • Email delay
Solution:
  • Check spam folder
  • Resend invitation
  • Try different email address
Verify permissions:
  • They’re logged into their own account
  • Number is assigned to them
  • Not trying to access other members’ calls
Solution: Each member only sees their own calls unless you’re admin with monitoring enabled.
Check routing settings:
  • Team members added to ring group
  • Call routing is enabled
  • Team members are online/available
  • IVR configured correctly if using
Test: Call the number and see where it routes.
Admin access required: Only account admin can remove team members.If you’re admin: Follow removal steps carefully. Contact support if trash icon doesn’t appear.

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Need help?

Upgrade to Business

Get team features with Business plan

Contact support

Get help with team management