What this integration does
The Allo-Intercom integration keeps your customer support conversations organized. Every call syncs to Intercom as a conversation with recordings and AI summaries. Perfect for support teams using Intercom to manage customer relationships. Key benefits:- Import Intercom contacts into Allo automatically
- Call recordings and summaries logged to Intercom
- Calls tracked as conversations and events
- Keep customer history complete in one place
This integration requires the Business plan.
Setup
Your Intercom contacts will sync to Allo automatically. Contact information displays during calls based on phone numbers.
How it works
Intercom to Allo
Your Intercom contacts import into Allo with basic details like name, phone, and email.
Allo to Intercom
Every call logs to Intercom as a conversation with recordings, summaries, and events.
Contact sync
One-way sync:Contacts flow from Intercom to Allo. New contacts added to Intercom will appear in Allo automatically. Matching:
Contacts are matched by phone number. Ensure phone numbers are formatted consistently in Intercom.
Call logging
After each call, Allo automatically logs to Intercom:Call recordings
Full audio with recording link
AI summaries
Key points and action items extracted
Call metadata
Direction, duration, timestamp, outcome
Transcripts
Full text transcription of the call
What syncs
- Intercom to Allo
- Allo to Intercom
From Intercom to Allo:
- Contact names
- Phone numbers
- Email addresses
Troubleshooting
Connection failed
Connection failed
Common causes:
- Intercom authorization denied
- Insufficient Intercom permissions
- Network timeout during OAuth
- Make sure you confirmed authorization in Intercom
- Verify you have appropriate workspace permissions
- Try disconnecting and reconnecting
Calls not syncing to Intercom
Calls not syncing to Intercom
Check these items:
- Integration shows as “Connected” in Allo Settings
- Contact exists in your Intercom workspace
- Contact has a matching phone number
- Internet connection is stable during calls
Contacts not appearing in Allo
Contacts not appearing in Allo
Wait for sync:
New contacts added to Intercom can take a few minutes to appear in Allo.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to sync to Allo.
New contacts added to Intercom can take a few minutes to appear in Allo.Verify connection:
Check that the integration shows as “Connected” in Allo Settings.Phone number required:
Contacts must have a phone number to sync to Allo.
Need to reconnect
Need to reconnect
To reconnect the integration:
- Go to Settings > Integrations > Intercom
- Tap Disconnect
- Follow the connection steps again
Manage your integration
Disconnect Intercom
To disconnect the integration:- Open Allo app
- Go to Settings > Integrations
- Select Intercom
- Tap Disconnect
Reconnect
If you need to reconnect:- Disconnect the current integration in Allo
- Follow the setup steps to reconnect
- Reauthorize access in Intercom
Use cases
Customer support tracking
Keep a complete record of all customer phone conversations in Intercom. Support agents can review call summaries alongside chat history.Escalation handling
When customers call after a chat conversation, agents see the full context. Call recordings and summaries add to the existing conversation thread.Team collaboration
Share call recordings and AI summaries through Intercom. Everyone on the support team stays informed about customer interactions.Need help?
Contact Allo support
Get help with the integration
Intercom documentation
Learn more about Intercom features