Éléments SMS, ou appels dont le résumé IA n’est pas encore disponible
duration
Éléments SMS (s’applique uniquement aux appels)
result
Éléments SMS (s’applique uniquement aux appels)
detected_outbound_voicemail
Appels entrants, éléments SMS, ou appels sortants sans détection
voicemail_left
Appels entrants, éléments SMS, ou appels sortants pour lesquels ce n’est pas déterminé
recording_url
Enregistrement désactivé, appel sans réponse, éléments SMS, ou comptes vendus sous la marque d’un partenaire en marque blanche
recording_download_url
Comptes qui n’ont pas été créés par un partenaire, appels d’une équipe HIPAA, appels sans enregistrement, utilisateur de la clé qui ne peut pas écouter l’enregistrement, ou éléments SMS
recording_download_expires_at
Mêmes cas que recording_download_url
recording_duration
Enregistrement désactivé, appel sans réponse, ou éléments SMS
transcript
Non demandé via extend=transcript, ou éléments SMS
extracted_data
Éléments SMS, ou appels qu’Allo n’a pas analysés (non transcrits, ou analyse en cours)
data_collected
Éléments SMS
content
Éléments d’appel (s’applique uniquement aux SMS)
status
Éléments d’appel (s’applique uniquement aux SMS)
duration est la durée totale de l’appel en secondes, sonnerie incluse. recording_duration est la durée de conversation, celle affichée dans l’application Allo pour les appels enregistrés. Pour les appels sans enregistrement, l’application utilise duration.
Un appel peut porter deux liens vers son enregistrement :
recording_url est le lien Allo vers l’enregistrement. Il ouvre une page à la marque Allo pour toute personne non connectée à Allo. Il est donc absent sur les comptes vendus sous la marque d’un partenaire en marque blanche : utilisez recording_download_url sur ces comptes.
recording_download_url télécharge le fichier de l’enregistrement sans connexion à Allo. Il reste valable 48 heures, jusqu’à recording_download_expires_at. Allo ne le renvoie que sur les lignes des comptes créés par un partenaire, et seulement si l’utilisateur de la clé peut écouter l’enregistrement. Il n’est jamais renvoyé pour un appel d’une équipe HIPAA.
result vaut ANSWERED, VOICEMAIL, TRANSFERRED_AI, TRANSFERRED_EXTERNAL, BLOCKED, FAILED, FAILED_EXTERNAL, RECEIVED ou CLOSED. Elles ont le même sens que dans le webhook call.completed. Gérez les valeurs inconnues sans erreur : de nouveaux résultats peuvent être ajoutés.
Une fois l’appel transcrit, l’IA d’Allo lit la conversation et relève les coordonnées données par l’interlocuteur. extracted_data les contient :
"extracted_data": { "contact": { "name": "Marie Dupont", "company": "Vibrant Events", "job_title": "Office manager", "website": "vibrantevents.com", "address": "12 rue de la Paix, Paris", "emails": ["[email protected]"] }}
Une information que personne n’a mentionnée est une chaîne vide, ou une liste emails vide. Ces valeurs sont ce que l’IA a entendu : vérifiez-les avant de les écrire dans votre CRM. extracted_data est renseigné une fois par appel et ne change pas quand un résumé est modifié.data_collected est un champ historique conservé pour compatibilité. C’est un objet vide sur les appels actuels.
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SMS`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`content`})}),_jsx(_components.td,{children:`Éléments d’appel (s’applique uniquement aux SMS)`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.code,{children:`status`})}),_jsx(_components.td,{children:`Éléments d’appel (s’applique uniquement aux SMS)`})]})]})]}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.code,{children:`duration`}),` est la durée totale de l’appel en secondes, sonnerie incluse. `,_jsx(_components.code,{children:`recording_duration`}),` est la durée de conversation, celle affichée dans l’application Allo pour les appels enregistrés. Pour les appels sans enregistrement, l’application utilise `,_jsx(_components.code,{children:`duration`}),`.`]}),`\n`,_jsx(Heading,{level:`3`,id:`liens-vers-l’enregistrement`,children:`Liens vers l’enregistrement`}),`\n`,_jsx(_components.p,{children:`Un appel peut porter deux liens vers son enregistrement :`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.code,{children:`recording_url`}),` est le lien Allo vers l’enregistrement. Il ouvre une page à la marque Allo pour toute personne non connectée à Allo. Il est donc absent sur les comptes vendus sous la marque d’un partenaire en marque blanche : utilisez `,_jsx(_components.code,{children:`recording_download_url`}),` sur ces comptes.`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.code,{children:`recording_download_url`}),` télécharge le fichier de l’enregistrement sans connexion à Allo. Il reste valable 48 heures, jusqu’à `,_jsx(_components.code,{children:`recording_download_expires_at`}),`. Allo ne le renvoie que sur les lignes des comptes créés par un partenaire, et seulement si l’utilisateur de la clé peut écouter l’enregistrement. 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