Why this verification?
Allo is a professional phone service. To ensure the security of our platform and comply with current regulations, we need to verify that our users operate a legitimate business. During registration, our system may flag your account as requiring additional verification. In this case, we ask you to provide documents proving your business exists.This verification is a standard step for professional phone services and helps protect all our users.
Required documents
To complete your account verification, you must provide a business registration certificate or company incorporation document.Business registration certificate
The business registration certificate is the official document proving your company’s legal existence. It must:- Be dated within the last 3 months
- Include your company name
- Show your business registration number
- Be readable and complete
Other accepted documents
Depending on your situation, we also accept:- Certificate of Incorporation for registered companies
- Business license issued by local authorities
- Tax registration certificate with business ID number
- Chamber of Commerce extract or equivalent official document
How to submit your documents
You have two options to submit your verification documents:
Directly in the app
Upload your documents directly from the Allo interface during the registration process or in your account settings.
By email
Send your documents to [email protected] including the email address associated with your Allo account.
Submission tips
- Accepted formats: PDF, JPG, PNG
- Maximum size: 10 MB per file
- Quality: Make sure the document is readable and not blurry
- Complete: The entire document must be visible
Processing time
The 24-hour timeframe refers to business days. Documents sent on weekends will be processed on Monday.
Frequently asked questions
Why does my account require verification?
Why does my account require verification?
Our system analyzes several criteria during registration to detect potentially risky accounts. This may be related to:
- The email address used
- The country of connection
- The information provided during registration
I'm a freelancer/sole proprietor, what document should I provide?
I'm a freelancer/sole proprietor, what document should I provide?
As a freelancer or sole proprietor, you can provide:
- Your business registration certificate
- Your tax registration document showing your business ID
- An official self-employment certificate from your local authorities
My business is outside France, what should I do?
My business is outside France, what should I do?
For businesses outside France, send the equivalent business registration document from your country:
- UK: Companies House certificate or confirmation statement
- US: Certificate of Incorporation, LLC filing, or EIN confirmation
- Germany: Handelsregisterauszug (commercial register extract)
- Other countries: Official business registration certificate from your jurisdiction
My document was rejected, why?
My document was rejected, why?
The most common reasons for rejection are:
- Unreadable or poor quality document
- Expired document (more than 3 months old)
- Incomplete document (missing pages)
- Unofficial document
Can I use Allo during verification?
Can I use Allo during verification?
During verification, access to calling features is limited. Once your account is validated, you will have access to all Allo features.
Is my data secure?
Is my data secure?
Yes, your documents are processed confidentially and securely. They are used only for verifying your professional identity and are stored in compliance with GDPR.