What this integration does
The Allo-Claap integration automatically sends every call recording and transcription to your Claap workspace for analysis. Perfect for sales teams who want to review conversations, coach reps, and improve their sales techniques. Key benefits:- Automatic sync of call recordings to Claap
- Full transcriptions included with each call
- AI-powered call analysis in Claap
- Review and learn from your sales conversations
Setup
Get your Claap API key
Log into your Claap workspace and go to Settings > API. Generate a new API key. You must be a workspace admin to create API keys.
Once connected, all your future call recordings and transcriptions will automatically sync to Claap.
How it works
Automatic sync
Every time you finish a call in Allo, the recording and transcription are automatically sent to Claap.
Call analysis
Claap analyzes your calls to help you understand conversation quality and identify coaching opportunities.
Full transcriptions
Complete call transcripts are included so you can review exactly what was said.
Audio recordings
Full audio recordings are attached to each Claap entry for playback and review.
What gets synced
Each call sent to Claap includes:- Full audio recording
- Complete transcription
- Call date and time
- Call duration
- Contact information (when available)
Use cases
Sales coaching:Review call recordings to coach your team and improve sales techniques. Deal review:
Go back to important calls to understand customer objections and requests. Onboarding:
Use recorded calls to train new team members on best practices. Quality assurance:
Monitor call quality across your team to maintain high standards.
What syncs
- Allo to Claap
- Claap to Allo
From Allo to Claap:
- Call recordings (audio files)
- Full transcriptions
- Call metadata (date, time, duration)
- Contact owner information
Requirements
Claap plan requirements
Claap plan requirements
You need a Claap Business plan to access the API features required for this integration. The API key option is not available on free or starter plans.
Admin permissions
Admin permissions
You must be a workspace admin in Claap to generate an API key. Regular members cannot access API settings.If you don’t see the API option in your Claap settings, contact your workspace admin.
Allo requirements
Allo requirements
Any Allo plan with call recording enabled works with this integration.
Troubleshooting
Can't find the API key option in Claap
Can't find the API key option in Claap
Check these items:
- You need a Claap Business plan
- You must be a workspace admin
Connection failed
Connection failed
Common causes:
- Invalid or expired API key
- API key copied incorrectly
- Network issues during connection
- Generate a new API key in Claap
- Make sure you copy the full key without extra spaces
- Try disconnecting and reconnecting
Calls not appearing in Claap
Calls not appearing in Claap
Check these items:
- Integration shows as “Connected” in Allo Settings
- You have internet connection during and after calls
- Call recording is enabled in Allo
Transcription missing
Transcription missing
Check these items:
- Call was long enough to generate a transcription
- Audio quality was sufficient for transcription
Need to reconnect
Need to reconnect
To reconnect the integration:
- Go to Settings > Integrations > Claap
- Tap Disconnect
- Generate a new API key in Claap if needed
- Follow the connection steps again
Previous calls already synced to Claap remain in your workspace.
Manage your integration
Disconnect Claap
To disconnect the integration:- Open Allo app
- Go to Settings > Integrations
- Select Claap
- Tap Disconnect
Regenerate API key
If you need to regenerate your API key in Claap:- Go to Claap Settings > API
- Revoke the existing key
- Generate a new key
- Update the key in Allo by disconnecting and reconnecting
