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GET
Find thread
Required scope: THREADS_READ

Behavior

Looks up the thread attached to a conversation item. Pass the item’s type as entity_type (CALL, TEXT_MESSAGE, or CONVERSATION_NOTE) and its ID as entity_id (cll-*, msg-*, or not-*). Since each item has at most one thread, data contains either zero or one thread. An empty data array means the item exists but has no thread yet — create one with POST /v2/api/threads.

Errors

Authorizations

Authorization
string
header
required

Query Parameters

entity_type
enum<string>
required

Type of the conversation item

Available options:
CALL,
TEXT_MESSAGE,
CONVERSATION_NOTE
entity_id
string
required

ID of the conversation item (cll-*, msg-*, or not-*)

Example:

"cll-abc123"

Response

The item's thread, or an empty list if none exists

data
object[]