Get conversation item
Conversations
Get conversation item
Returns a single call or SMS message by its ID.
GET
Get conversation item
Required scope:
CONVERSATIONS_READItem ID format
- Call IDs start with
cll-(e.g.,cll-abc123) - Message IDs start with
msg-(e.g.,msg-def456)
400 error with code INVALID_ITEM_ID.
Field notes
| Field | Null when |
|---|---|
summary | SMS items, or calls where AI summary is not yet available |
duration | SMS items (only applies to calls) |
result | SMS items (only applies to calls) |
recording_url | Recording disabled, call not answered, or SMS items |
transcript | Not requested via extend=transcript, or SMS items |
content | Call items (only applies to SMS) |
status | Call items (only applies to SMS) |
Extend parameter
| Value | Effect |
|---|---|
transcript | Include full call transcripts |
400 error with code UNSUPPORTED_EXTEND_VALUE.