SMS items, or calls where AI summary is not yet available
duration
SMS items (only applies to calls)
result
SMS items (only applies to calls)
detected_outbound_voicemail
Inbound calls, SMS items, or outbound calls where no detection ran
voicemail_left
Inbound calls, SMS items, or outbound calls where it was not determined
recording_url
Recording disabled, call not answered, SMS items, or accounts sold under a white-label partner’s brand
recording_download_url
Accounts not created by a partner, calls on a HIPAA-enabled team, calls without a recording, a key user who cannot play the recording, or SMS items
recording_download_expires_at
Same as recording_download_url
recording_duration
Recording disabled, call not answered, or SMS items
transcript
Not requested via extend=transcript, or SMS items
extracted_data
SMS items, or calls Allo has not analyzed (not transcribed, or analysis still running)
data_collected
SMS items
content
Call items (only applies to SMS)
status
Call items (only applies to SMS)
duration is the total call length in seconds, ringing included. recording_duration is the talk time, which is what the Allo app displays for recorded calls. For calls without a recording, the app falls back to duration.
recording_url is Allo’s own link to the recording, which opens an Allo-branded page for anyone not signed in to Allo. For that reason it is absent on accounts sold under a white-label partner’s brand: use recording_download_url there.
recording_download_url downloads the recording file with no Allo login, and stays valid for 48 hours, until recording_download_expires_at. Allo returns it only on lines of accounts created by a partner, and only when the key’s user can play the recording. Allo never returns it for a call on a HIPAA-enabled team.
result is one of ANSWERED, VOICEMAIL, TRANSFERRED_AI, TRANSFERRED_EXTERNAL, BLOCKED, FAILED, FAILED_EXTERNAL, RECEIVED or CLOSED. They mean the same as in the call.completed webhook. Handle unknown values gracefully: new outcomes may be added.
After a call is transcribed, Allo’s AI reads the conversation and picks up the contact details the other side gave. extracted_data holds them:
"extracted_data": { "contact": { "name": "Marie Dupont", "company": "Vibrant Events", "job_title": "Office manager", "website": "vibrantevents.com", "address": "12 rue de la Paix, Paris", "emails": ["[email protected]"] }}
A detail nobody mentioned is an empty string, or an empty emails list. These values are what the AI heard: check them before you write them to your CRM. extracted_data is set once per call and does not change when a summary is edited.data_collected is a legacy field kept for compatibility. It is an empty object on current calls.
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