When an outbound call is answered by the contact’s answering machine, result stays ANSWERED, because the carrier treats a machine pickup as an answer. Two fields carry the voicemail signal instead:
Field
Meaning
detected_outbound_voicemail
A machine picked up (answering machine detection, or the transcript)
voicemail_left
A message was actually left after the beep
Both are independent: detected_outbound_voicemail: true with voicemail_left: false means the call reached a voicemail and the caller hung up without leaving a message. Either can be null when that particular signal was never determined. null is not the same as false.
Filtering by result: "VOICEMAIL" returns inbound voicemails only. To find outbound calls that reached a voicemail, search with direction: "OUTBOUND" and filter the returned items on detected_outbound_voicemail. There is no request filter for it.
SMS items, or calls where AI summary is not yet available
duration
SMS items (only applies to calls)
result
SMS items (only applies to calls)
detected_outbound_voicemail
Inbound calls, SMS items, or outbound calls where no detection ran
voicemail_left
Inbound calls, SMS items, or outbound calls where it was not determined
recording_url
Recording disabled, call not answered, SMS items, or accounts sold under a white-label partner’s brand
recording_download_url
Accounts not created by a partner, calls on a HIPAA-enabled team, calls without a recording, a key user who cannot play the recording, or SMS items
recording_download_expires_at
Same as recording_download_url
recording_duration
Recording disabled, call not answered, or SMS items
transcript
Not requested via extend=transcript, or SMS items
content
Call items (only applies to SMS)
status
Call items (only applies to SMS)
tags
SMS items (tags only apply to calls)
duration is the total call length in seconds, ringing included. recording_duration is the talk time, which is what the Allo app displays for recorded calls. For calls without a recording, the app falls back to duration.recording_download_url downloads the recording file with no Allo login, for 48 hours. It is returned only on lines of accounts created by a partner, never for a HIPAA call. See Recording links.
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