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POST
Create conversation note
Required scope: NOTES_WRITE

Behavior

Adds an internal team note to the conversation with contact_number. Notes are never visible to the contact. Identify the line the conversation belongs to with either allo_number (E.164, list your lines with GET /v2/api/numbers) or sender_id (for sender-ID inbox conversations). Omitting both returns 400 with code MISSING_ALLO_NUMBER_OR_SENDER_ID.

Mentions

Mention teammates inline in content with @[Display Name](usr-xxxx) — they receive the same push, email, and in-app notifications as mentions made from the Allo apps. See the mentions guide.

Errors

Authorizations

Authorization
string
header
required

Path Parameters

contact_number
string
required

The contact's phone number (E.164)

Example:

"+14155551234"

Body

application/json
content
string
required

Note text (max 4000 characters). Mention teammates inline with @[Name](usr-...), or @[all](all) to notify the whole team.

Example:

"Escalate to @[Jane Doe](usr-abc123) tomorrow"

allo_number
string

The Allo line the conversation belongs to (E.164). Required unless sender_id is provided.

Example:

"+14155550100"

sender_id
string | null

Sender-ID inbox identifier, as an alternative to allo_number for sender-ID conversations.

Response

Note created

data
object