> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supervise your team's calls

> What admins can see, team roles, and viewer seats

<Note>
  Requires the Business plan. Team analytics are available on the desktop and web app.
</Note>

## What an admin can see

As an admin, you can review your team's activity without any extra seat or add-on:

**Calls on lines you have access to**

* In your inbox, select the line you want to review and browse its calls
* Or open the **Calls** view and filter by line

**Analytics (desktop and web app)**

<Steps>
  <Step title="Open Analytics">
    In the desktop or web app, go to **Analytics**.
  </Step>

  <Step title="Pick a direction">
    Open the **Outbound** tab for calls made, or **Inbound** for calls received.
  </Step>

  <Step title="Open the Calls section">
    Filter by period, then by user or phone number.
  </Step>

  <Step title="Review a call">
    Click a call to play the recording and read the transcript and AI summary.
  </Step>
</Steps>

<Info>
  Recent data can take 5 to 10 minutes to appear in Analytics. On mobile and in your personal Calls view, you only see your own calls.
</Info>

## Team roles

| Role        | What they can do                                           |
| ----------- | ---------------------------------------------------------- |
| **Owner**   | Runs the workspace, manages everything including billing   |
| **Admin**   | Everything except billing                                  |
| **Manager** | Manages the configuration of the lines they have access to |
| **Member**  | Uses and views the lines they have access to               |

Every role above occupies a standard seat, billed at your plan price. [Learn about team management](/en/team/manage-members)

## Viewer seats

If someone only needs to **view** activity (an office manager checking conversation history, an accountant pulling context), you don't have to pay a full seat:

* A **Viewer seat** exists at a reduced price
* It's not available in the app yet: it's set up on request, for teams with **more than 5 seats**
* Contact our sales team at [sales@withallo.com](mailto:sales@withallo.com) and we'll add it to your account

## Listening to live calls

Reviewing recorded calls is available today (see Analytics above). Joining or listening to a **live** call is available as a conference feature in beta: [contact support](/en/support/contact) to have it enabled for your team.

## Next steps

<CardGroup cols={2}>
  <Card title="Team analytics" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chart-line.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=c5f7c6f95973cadfe0d21c71c31d76a3" href="/en/team/analytics" width="24" height="24" data-path="media/allo-icons/chart-line.svg">
    Track performance and call volume
  </Card>

  <Card title="Manage team members" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Teams.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=724b6e6c55d76354d76f2918bf69d507" href="/en/team/manage-members" width="24" height="24" data-path="media/allo-icons/Teams.svg">
    Invite members and assign lines
  </Card>
</CardGroup>