> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Collaborate on calls with your team

<Note>
  Team features require Business plan subscription.
</Note>

## What are team features

Allo lets multiple people work together with shared or individual phone numbers, call routing, performance tracking, and team management tools.

**Perfect for:**

* Sales teams
* Support teams
* Small businesses
* Growing companies

***

## Manage your team workspace on Desktop

Your team workspace has three management areas on Desktop:

### Team members

**Settings > Workspace > Team**

Manage who has access to your workspace and invite new users.

* View all team members
* See seats used (e.g., 16/18 seats)
* Invite new members by email
* See member details and roles

[Learn about managing members](/en/team/manage-members#team-members)

### Phone numbers

**Settings > Workspace > Numbers**

Manage who has access to each phone line.

* View all team numbers
* Assign numbers to members
* Configure line names
* Control access per number

[Learn about managing numbers](/en/team/manage-members#phone-numbers)

### Billing and seats

**Settings > Workspace > Billing**

Manage your subscription and number of seats.

* View current plan
* Add or remove seats
* Update payment method
* View usage (seats, records, AI credits)

[Learn about billing](/en/billing/manage-subscription)

***

## Core team capabilities

### Multiple team members

**Add unlimited users:**

* Each member gets their own account
* Own or shared phone numbers
* Individual settings and preferences
* Per-seat pricing

### Shared or individual numbers

**Shared number:**

* One number rings multiple people
* First to answer gets the call
* Great for main business line

**Individual numbers:**

* Each person has direct line
* Personal settings and routing
* Better for specific roles

**Mix both:**

* Main line shared by all
* Direct lines for key people
* Flexible configuration

### Call distribution

**Route calls to your team:**

**Simultaneous ring:**

* Everyone rings at once
* Fast answer time
* Best for small teams

**Cascade:**

* Ring one person at a time
* Priority-based routing
* Backup coverage

**IVR menu:**

* Caller chooses department
* Professional routing
* Clear organization

[Setup call routing](/en/features/call-routing)

### Team collaboration

**Work together:**

* Share call history
* Access recordings
* View transcripts
* Collaborate on notes

**Admin capabilities:**

* Monitor team calls
* Review performance
* Coach team members
* Track metrics

***

## Team features includes

**For each team member:**

* Mobile app access
* Desktop app (Mac/Windows)
* Web app access
* Own business number
* AI Receptionist access
* SMS send and receive
* CRM integrations
* Call recordings and AI summaries

**Team-wide features:**

* Shared call routing
* Team performance dashboard
* Call monitoring
* Analytics and reporting

**Usage limits:**

* Unlimited call records
* Unlimited AI credits
* Seats based on subscription

***

## Admin vs. member permissions

### Admin can:

**Team management:**

* Add/remove team members
* Manage subscriptions
* View billing
* Configure team-wide settings

**Number management:**

* Assign numbers to members
* Configure line access
* Manage number routing

**Call access:**

* View all team calls
* Listen to recordings
* Read transcripts
* Monitor performance

### Team members can:

**Personal control:**

* Own business hours
* Personal voicemail
* Individual settings
* CRM connections

**Number access:**

* Use assigned numbers
* Cannot reassign numbers
* Cannot see numbers not assigned to them

**Call handling:**

* View own calls
* View calls on their assigned numbers
* Transfer to teammates
* Access own recordings

## Common questions

<AccordionGroup>
  <Accordion title="Can I start solo and add team later?">
    Yes. Start with solo account on the starter plan, then switch to the business plan and invite team members anytime. Each new member is billed as additional seat.
  </Accordion>

  <Accordion title="Can team members have different plans?">
    No. All team members must be on same plan (Business for teams). Admin chooses plan for everyone.
  </Accordion>

  <Accordion title="What happens if team member leaves?">
    Admin removes them from Team settings. Access stops immediately. Their call history stays with team. No refund for partial month.
  </Accordion>

  <Accordion title="Can I have multiple teams in one account?">
    Not currently. Each account is one team. If you need separate teams, create separate accounts or contact us for enterprise setup.
  </Accordion>

  <Accordion title="Is there a team size limit?">
    No hard limit. System supports up to 999 users per team. For teams over 50, contact sales for optimal setup.
  </Accordion>
</AccordionGroup>

***

## Next steps

<CardGroup cols={2}>
  <Card title="Manage team members" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/User.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=05fbce5dd57170ed753cc658cc832170" href="/en/team/manage-members" width="24" height="24" data-path="media/allo-icons/User.svg">
    Invite and manage your team
  </Card>

  <Card title="Team analytics" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chart-line.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=c5f7c6f95973cadfe0d21c71c31d76a3" href="/en/team/analytics" width="24" height="24" data-path="media/allo-icons/chart-line.svg">
    Track performance and metrics
  </Card>

  <Card title="Call routing" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/phone-transfer.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=a9c5d6aad21189eaa1f6879bb489585c" href="/en/features/call-routing" width="24" height="24" data-path="media/allo-icons/phone-transfer.svg">
    Configure how calls reach team
  </Card>

  <Card title="Plans and pricing" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/currency-dollar-simple.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=c64a7e629825674444bc4863270d4fa9" href="/en/billing/plans-and-pricing" width="24" height="24" data-path="media/allo-icons/currency-dollar-simple.svg">
    View team pricing details
  </Card>
</CardGroup>