> ## Documentation Index > Fetch the complete documentation index at: https://help.withallo.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage team members > Add, remove, and manage your team Team management requires Business plan and admin access. ## Three management areas Your workspace has three separate areas for managing your team: **Settings > Workspace > Team** - Manage members\ **Settings > Workspace > Numbers** - Manage phone lines\ **Settings > Workspace > Billing** - Manage seats and subscription *** ## Team members **Access:** Settings > Workspace > Team ### View your team **See at a glance:** * Total seats used (e.g., 16/18 seats used) * All team members listed * Member names and emails * Admin roles labeled ### Invite new members Settings > Workspace > Team Top of page: "Invite new users" Type team member's email address Click Send They receive invitation email immediately ### What happens after invitation **For the invitee:** 1. Receives email invitation 2. Downloads Allo app 3. Creates account using invitation email 4. Chooses phone number 5. Sets up profile Must use exact email address from invitation. Different email creates separate account. **For your billing:** * New seat added automatically * Billing updates next cycle * Pro-rated for partial month ### Remove team members Settings > Workspace > Team Click on team member name Delete or remove option Confirm removal Access stops immediately and cannot be undone. **What happens:** * Access to Allo stops immediately * Cannot make/receive calls * Cannot log in * Numbers become available for reassignment * Call history stays with team *** ## Phone numbers **Access:** Settings > Workspace > Numbers ### View all numbers **Number list shows:** * Line name (e.g., "French Landline") * Phone number * Country flag * Who has access ### Manage line access **For each number, control:** * Which team members can use it * Line name for organization * Number settings and routing Settings > Workspace > Numbers Click on the line you want to manage Add or remove team members from that line Changes apply immediately ### Number assignment strategies **Shared numbers:** * Assign main line to multiple people * First to answer gets call * Good for reception or support **Individual numbers:** * One number per person * Direct lines for each team member * Clear responsibility **Hybrid approach:** * Main line shared by all * Direct lines for key people * Most flexible setup ### Rename lines **Keep organized:** * "Sales Line" * "Support Hotline" * "John's Direct" * "French Landline" **How to rename:** 1. Settings > Workspace > Numbers 2. Click on number 3. Edit line name 4. Save *** ## Billing and seats **Access:** Settings > Workspace > Billing ### View subscription overview **Billing page shows:** **Company info:** * Company name * Business email **Billing information:** * Current plan (e.g., "Allo Business") * Cost per year * Next renewal date * "Manage" button for subscription **Usage:** * **Seats:** XX/XX used with progress bar * **Records:** Unlimited * **AI Credits:** Unlimited ### Billing cycle **When adding members:** * Pro-rated for current month * Full price next month * No setup fees **Example:** * 15 days left in month * Add new member * Charged \$22.50 now (half month) * Full \$45 next month **When removing members:** * Access stops immediately * No refund for partial month * Billing updates next cycle *** ## Team member roles ### Admin **Full access to:** * Team management (add/remove members) * Number management (assign lines) * Billing management (seats, payment) * All team calls and recordings * Analytics dashboard **Location in app:** * Shows "Admin" label next to name * Settings > Team > View members ### Team members **Can access:** * Own calls and recordings * Calls on assigned numbers * Own personal settings * Assigned phone numbers **Cannot access:** * Team management settings * Billing information * Other members' private calls * Numbers not assigned to them *** ## Troubleshooting **Check:** * Email address is correct (no typos) * Check their spam/junk folder * Verify invitation was sent **Solution:** * Resend from Team settings * Try alternative email if needed * Contact support if persists **Check:** * Current seats used vs. total * Payment method is valid * Subscription is active **Solution:** * Add more seats in Billing * Update payment method * Contact support for help **Verify:** * Number is assigned to them in Numbers settings * They're logged into correct account * App is up to date **Solution:** * Settings > Numbers > Select line > Add member **If wrong email invited:** * Remove incorrect member immediately * Resend to correct email * No charge if removed within 24 hours **If person misunderstood:** * Explain team vs. solo accounts * Remove and reinvite properly * They may need different account type **Currently not self-service:** * Contact support * Verify both parties agree * We'll transfer admin access **Alternative:** * Make new person admin * Original admin can stay as member *** ## Related topics Learn about team features Initial team configuration Track team performance Manage subscription and seats