> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Track team performance and call metrics

<Note>
  Team analytics available on Business plan, desktop app only.
</Note>

## What is team analytics

Performance dashboard showing call activity, metrics, and trends. Available on desktop app for team performance tracking.

**Access:** Desktop app > Analytics

Download: [Mac](https://withallo.com/download) | [Windows](https://withallo.com/download)

***

## Dashboard overview

### Date filters

**Choose time period:**

* Day
* Week
* Month
* Quarter
* Year

**Navigate:**

* Past
* Current
* Next

**Default view:** This Week

***

## Inbound calls

### Key metrics

**Average call duration:**

* Time per answered call
* Example: 4min 49s / answered call

**Total calls:**

* All inbound calls in period
* Example: 152 total

### Call results breakdown

**Percentage distribution:**

1. AI took the call
2. Answered
3. Caller hung up during whisper
4. Caller hung up while ringing
5. Not answered
6. Voicemail

**Visual chart:**

* Pie chart with percentages
* Color-coded results
* Easy to read at a glance

### Calls list

**Detailed table shows:**

* User account (email)
* Contact name
* Call date and time
* Call direction (INBOUND)
* Call result
* From number
* To number

**Actions:**

* Click call to view details
* Listen to recording
* Read transcript
* Review AI summary

### Calls over time

**Graph showing:**

* Call volume by date
* User breakdown
* Trends and patterns
* Peak call periods

***

## Outbound calls

### Key metrics

**Average call duration:**

* Time per answered call
* Example: 3min 18s / answered call

**Total calls:**

* All outbound calls in period
* Example: 179 total

### Call results breakdown

**Percentage distribution:**

1. Answered
2. Not answered
3. Voicemail

**Simpler than inbound:**

* Three main outcomes
* Clear success rate
* Easy tracking

### Calls list

**Detailed table shows:**

* User account
* Contact name
* Call date and time
* Call direction (OUTBOUND)
* Call result
* From number
* To number

### Calls over time

**Graph showing:**

* Outbound call volume
* Daily/weekly trends
* User activity
* Call patterns

***

## Text messages

<Note>
  SMS analytics available on Business plan only.
</Note>

### Message metrics

**Total messages:**

* All SMS in period
* Example: 276 total

**Message results:**

1. Delivered (sent)
2. Received

**Percentage breakdown:**

* Clear view of sent vs received
* Example: 48.9% delivered, 51.1% received

### Answer rate

**Text message conversations:**

* Conversations responded to
* Response rate tracking
* Engagement metrics

***

## Admin vs. member views

### Team members see

**Default view:**

* Own calls only
* Own metrics
* Personal performance
* Cannot filter by other users

**What's shown:**

* Their inbound calls
* Their outbound calls
* Their text messages
* Their user account only

### Admin sees

**Everything members see, plus:**

**Filter by phone line:**

* Select one or multiple numbers
* View calls per line
* Compare line performance
* Team-wide overview

**Team-wide data:**

* All team members
* All phone lines
* Combined metrics
* Full call history

**How to filter:**

1. Dashboard > Select line filter
2. Choose one or multiple lines
3. View aggregated data
4. Compare performance

***

## Customize your dashboard

**Need custom metrics or reports?**

Contact our sales team to set up:

* Custom dashboards
* Specific KPIs
* Advanced reporting
* Integration with BI tools
* Automated reports

**Email:** [sales@withallo.com](mailto:sales@withallo.com)

<Info>
  Standard dashboard works for most teams. Custom dashboards available for specific business needs.
</Info>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Cannot see Analytics tab">
    **Requirements:**

    * Business plan subscription
    * Desktop app (Mac or Windows)
    * Admin or team member access

    **Not available on:**

    * Mobile app
    * Starter plan
    * Web app
  </Accordion>

  <Accordion title="Data not showing recent calls">
    **Processing time:**

    * Takes 5-10 minutes after call
    * Refresh dashboard
    * Check date filter range

    **Verify:**

    * Calls were through Allo app
    * Internet connection during calls
  </Accordion>

  <Accordion title="Cannot filter by phone line">
    **Admin feature only:**

    * Team members see own data only
    * Admin can filter by line
    * Contact admin for team-wide reports
  </Accordion>

  <Accordion title="Want different metrics">
    **Contact sales:**

    * Request custom dashboard
    * Explain your needs
    * We'll set up custom views

    **Email:** [sales@withallo.com](mailto:sales@withallo.com)
  </Accordion>
</AccordionGroup>

***

## Related topics

<CardGroup cols={2}>
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    Learn about team features
  </Card>

  <Card title="Manage members" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/User.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=05fbce5dd57170ed753cc658cc832170" href="/en/team/manage-members" width="24" height="24" data-path="media/allo-icons/User.svg">
    Add and manage team
  </Card>

  <Card title="Call recordings" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Waveform.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=5c43cc5d913d39201b03a7ef19577fbf" href="/en/features/call-recordings" width="24" height="24" data-path="media/allo-icons/Waveform.svg">
    Review call recordings
  </Card>

  <Card title="Desktop app" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/building-office.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=6e89359c1b7d6f327a1ca891d79e7d0a" href="https://withallo.com/download" width="24" height="24" data-path="media/allo-icons/building-office.svg">
    Download desktop app
  </Card>
</CardGroup>