> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Contact our team directly inside the Allo app

<Note>
  Seeing errors across the whole app? Check the [Allo status page](https://status.withallo.com) first. If we are tracking an incident, you will see it there with live updates, so there is no need to open a ticket.
</Note>

## How to contact us

To ensure the fastest response and secure account verification, all support requests are handled directly through the **Allo application**.

<Steps>
  <Step title="Open Settings">
    Go to **Settings** in your Allo app.
  </Step>

  <Step title="Select Help">
    Click on the help button to open the support chat (Intercom).

    * **Desktop:** Click **"Get Help"** in the bottom left corner.
    * **Mobile:** Tap **"Help"** in the top right corner.
  </Step>

  <Step title="Start a conversation">
    Send us a message describing your issue. Our team typically replies within a few minutes during business hours.
  </Step>
</Steps>

<Info>
  **Why use in-app support?** It automatically shares your device info and app version with our team, allowing us to solve technical issues much faster than via email.
</Info>

***

## Before you chat

To resolve your issue quickly, please have the following ready:

* A clear description of the problem
* Screenshots or screen recordings (if applicable)
* Specific error messages you are seeing

***

## Self-serve resources

Check these resources for instant answers before waiting for an agent:

<CardGroup cols={2}>
  <Card title="FAQ" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/circle-question.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=18c45be44c44d69e820f310e4a503dc4" href="/en/support/faq" width="24" height="24" data-path="media/allo-icons/circle-question.svg">
    Quick answers to common questions
  </Card>

  <Card title="Common issues" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/circle-question.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=18c45be44c44d69e820f310e4a503dc4" href="/en/support/common-issues" width="24" height="24" data-path="media/allo-icons/circle-question.svg">
    Troubleshoot problems yourself
  </Card>
</CardGroup>