> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Reach our team through the web chat widget or by email

<Note>
  Seeing errors across the whole app? Check the [Allo status page](https://status.withallo.com) first. If we are tracking an incident, you will see it there with live updates, so there is no need to open a ticket.
</Note>

## How to contact us

You can reach our support team in two ways:

<CardGroup cols={2}>
  <Card title="Chat with us" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chat-bubble.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=d1817ba8f8b3a0d440cf67199eb899cd" width="24" height="24" data-path="media/allo-icons/chat-bubble.svg">
    Open [web.withallo.com](https://web.withallo.com) and click the chat widget to start a conversation. Our team typically replies within a few minutes during business hours.
  </Card>

  <Card title="Email us" icon="https://mintcdn.com/themobilefirstcompany/X34Sl_yKNSJAcQdq/media/allo-icons/At.svg?fit=max&auto=format&n=X34Sl_yKNSJAcQdq&q=85&s=41c8c8f78881740d7d7323645f5c73bc" width="24" height="24" data-path="media/allo-icons/At.svg">
    Prefer email? Write to **[support@themobilefirst.co](mailto:support@themobilefirst.co)** and we will get back to you as soon as possible.
  </Card>
</CardGroup>

<Info>
  **Tip:** Using the web chat widget lets us automatically see your account and app version, which helps us resolve technical issues faster.
</Info>

***

## Before you contact us

To resolve your issue quickly, please have the following ready:

* A clear description of the problem
* Screenshots or screen recordings (if applicable)
* Specific error messages you are seeing

***

## Self-serve resources

Check these resources for instant answers before waiting for an agent:

<CardGroup cols={2}>
  <Card title="FAQ" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/circle-question.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=18c45be44c44d69e820f310e4a503dc4" href="/en/support/faq" width="24" height="24" data-path="media/allo-icons/circle-question.svg">
    Quick answers to common questions
  </Card>

  <Card title="Common issues" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/circle-question.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=18c45be44c44d69e820f310e4a503dc4" href="/en/support/common-issues" width="24" height="24" data-path="media/allo-icons/circle-question.svg">
    Troubleshoot problems yourself
  </Card>
</CardGroup>