> ## Documentation Index > Fetch the complete documentation index at: https://help.withallo.com/llms.txt > Use this file to discover all available pages before exploring further. # Common Issues > Solutions to frequently encountered problems ## Call quality issues **Common causes:** * Weak internet connection * Network congestion * Low bandwidth * Background apps using bandwidth **Solutions:** 1. Check your internet speed (minimum **1 Mbps** stable upload/download required) 2. Switch from WiFi to cellular data (or vice versa) to test stability 3. Close other apps using heavy data (streaming, downloads) 4. Move closer to your WiFi router 5. Restart your phone to clear network cache **Test your connection:** Visit [speedtest.net](https://www.speedtest.net) to check your stability. **Common causes:** * Unstable internet connection * Network switching (e.g., leaving WiFi range) * Low battery triggering "Power Saving" mode * Background app restrictions **Solutions:** 1. Try to stay on one network (WiFi or 4G/5G) during important calls 2. Ensure phone battery is above 20% 3. **Disable "Low Power Mode"** or "Battery Saver" (this often kills VoIP connections) 4. Keep the Allo app open in the foreground 5. Update Allo to the latest version **Common causes:** * Using speakerphone (microphone picks up speaker output) * Volume too loud * Two devices in the same room on the same call **Solutions:** 1. Use headphones or earbuds (wired or Bluetooth) 2. Lower the speaker volume 3. Turn off speakerphone 4. Ensure you aren't logged in on multiple devices simultaneously in the same room **Check these items:** * Microphone permissions are granted to Allo * Microphone is not physically blocked (finger, case, dust) * You are not on "Mute" inside the app **Solutions:** 1. **iOS:** Settings > Allo > Microphone (Toggle ON) 2. **Android:** Settings > Apps > Allo > Permissions > Microphone (Allow) 3. Remove your phone case temporarily to test 4. Force close and restart the Allo app **Check these items:** * Volume is turned up (Media volume, not just Ringtone volume) * App is not on Mute * Bluetooth is not connected to a different device (like car or earbuds in case) **Solutions:** 1. Press volume UP button *during* the call 2. Toggle Speakerphone ON and OFF 3. Turn off Bluetooth temporarily to ensure audio routes to phone earpiece *** ## Connection problems **Check these items:** * Internet connection is active * Allo subscription is active (Settings > Billing) * App is updated to latest version * "Airplane Mode" is OFF **Solutions:** 1. Toggle Airplane Mode ON for 10 seconds, then OFF to reset radios 2. Log out of Allo and log back in 3. Reinstall the Allo app 4. Verify your subscription status in the web portal **Common causes:** * Phone is on Silent or "Do Not Disturb" (DND) * Notification permissions are denied * Business Hours are set to "Closed" * "Gatekeeper" is blocking unknown numbers **Solutions:** 1. Check that **Do Not Disturb** is OFF 2. **iOS:** Settings > Notifications > Allo > Allow Notifications (Critical Alerts if available) 3. **Android:** Settings > Apps > Allo > Notifications (Enable all channels) 4. Review your **Business Hours** in Settings > Call Handling **Common causes:** * Carrier does not support "Call Forwarding" * Prepaid plans (often block forwarding) * Incorrect activation code or number format **Solutions:** 1. Retry the "Automatic Setup" in the Allo app 2. Use the **Manual Setup** codes provided in the app 3. Contact your mobile carrier to ask if "Call Forwarding" is enabled on your line 4. Ensure you have enough credit (if on a prepaid plan) **Troubleshooting steps:** 1. Temporarily disable **Gatekeeper** (Call Screening) in Allo settings 2. Ensure you have a strong cellular signal (forwarding is a carrier network feature) 3. If Automatic setup fails, try Manual setup 4. Contact Allo support if you receive a specific error code *** ## App issues **Quick fixes:** 1. Force close the app (swipe up from bottom/home) and reopen 2. Restart your phone 3. **Android:** Clear App Cache (Settings > Apps > Allo > Storage > Clear Cache) 4. Delete and Reinstall the app (your data is saved in the cloud) **Common causes:** * Incorrect email format (e.g., space at the end) * Magic Link expired * Network firewall blocking login **Solutions:** 1. Double-check email spelling 2. Request a new Magic Link (valid for 15 minutes) 3. Check "Spam/Junk" folder for login email 4. Try logging in via the **Web App** (on desktop) to verify account status **Check settings:** 1. **System Settings:** Ensure Allo has permission to show banners and play sounds 2. **Battery Optimization:** Ensure Allo is set to "Unrestricted" or "No optimization" in battery settings (Android especially) 3. **In-App:** Check Settings > Notifications to ensure they aren't paused **Common causes:** * Permissions denied * Sync interval delay **Solutions:** 1. **iOS/Android:** Go to Settings > Privacy > Contacts and ensure Allo is allowed 2. In Allo, pull down on the contact list to refresh 3. If using an Integration (HubSpot/Salesforce), check the Integration settings to ensure "Contact Sync" is enabled *** ## Recording and transcript issues **Why this happens:** * Call was made using the *native* phone app, not Allo * Call was a WhatsApp call * Call was extremely short (less than 3 seconds) **Verify:** Only calls dialed *inside* the Allo app or received *via* Allo are recorded. Forwarded calls answered on your native dialer (without the app) may not record depending on configuration. **Common causes:** * Processing delay (wait 2-5 minutes) * Audio quality was too poor for AI to process * Unsupported language (Allo supports 30+ languages, but needs clear audio) **Note:** If the audio recording exists but transcript fails, you can usually request a "Retry" or just listen to the audio. **What affects accuracy:** * Heavy background noise (wind, traffic) * Overlapping speech (people interrupting each other) * Low quality microphone **Solution:** The summary is usually more accurate than the raw transcript. Use the AI Summary for quick insights. *** ## Integration issues Each integration has its own **Troubleshooting** section with specific solutions for connection failures, sync issues, duplicates, and more. Go to your integration's page: Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting Troubleshooting *** ## Still have questions? Contact Allo support if: * Issue persists after trying solutions above * You need account-specific help (billing, number porting) * You are experiencing a bug Get help from our team View system status