> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Allo number

> Learn about your Allo business number and how it works

## Why you get a new number

When you sign up for Allo, you receive a professional business number. This number enables all Allo features while keeping your personal number private.

<CardGroup cols={3}>
  <Card title="Privacy" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Shield-warning-fill.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=220ffe1a8316b7c16f9ebf22cde2906a" width="24" height="24" data-path="media/allo-icons/Shield-warning-fill.svg">
    Your personal number stays hidden
  </Card>

  <Card title="Features" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/AI.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=b8c732c713aa282c65b6ea2c48e464c4" width="24" height="24" data-path="media/allo-icons/AI.svg">
    Enables recordings and AI summaries
  </Card>

  <Card title="Flexibility" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Phone.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=83bbcaf90dae5f30887cdfbc503d97b2" width="24" height="24" data-path="media/allo-icons/Phone.svg">
    Keep business separate from personal
  </Card>
</CardGroup>

## Benefits of having an Allo number

### Professional presence

A dedicated business number makes your company look more professional. Clients see a consistent business number for all communications.

### Complete feature access

Your Allo number unlocks all platform features:

* Automatic call recording
* AI-generated summaries and transcripts
* CRM integration and sync
* Advanced call routing (IVR)
* Business hours management
* Voicemail with transcription
* Spam blocking

### Privacy protection

Keep your personal number private. When you call clients, they see your Allo number, not your personal number.

### Team consistency

All team members can share the same Allo number, or each can have their own. Flexibility to match your business needs.

## Available number types

<Tabs>
  <Tab title="United States">
    **Landline numbers**\
    Standard local and toll-free numbers

    **Mobile numbers**\
    Full SMS and calling capabilities

    **Pricing:**

    * First number: Included in plan
    * Additional numbers: \$5/month each
  </Tab>

  <Tab title="Canada">
    **Landline numbers**\
    Local numbers across all provinces

    **Mobile numbers**\
    SMS-enabled mobile numbers

    **Pricing:**

    * First number: Included in plan
    * Additional numbers: 7 CAD/month each
  </Tab>

  <Tab title="France">
    **Landline numbers (01, 02, 04, 05, 09)**\
    Available on all plans

    **Mobile numbers (06, 07)**\
    Business plan only

    **Pricing:**

    * First number: Included in plan
    * Additional numbers: 5€/month each

    <Note>
      Mobile numbers (06/07) can be used for WhatsApp Business accounts.
    </Note>
  </Tab>

  <Tab title="Other countries">
    **Available in:**

    * United Kingdom (landline and mobile)
    * Spain (landline)
    * Switzerland (landline)
    * Portugal (landline and mobile)
    * Germany (landline)
    * Belgium (landline and mobile)
    * Australia (landline and mobile)

    **Pricing varies by country**\
    Contact support for specific pricing
  </Tab>
</Tabs>

## What you can do with your Allo number

### Make and receive calls

Use your Allo number for all business calls through the mobile or desktop app.

### Send and receive SMS

**Starter plan:** Receive SMS only\
**Business plan:** Send and receive SMS

<Warning>
  Allo numbers cannot receive OTP (one-time password) verification codes. Use your personal number for verification codes.
</Warning>

### Connect to WhatsApp

French mobile numbers (06/07) can be used to create WhatsApp Business accounts.

[Learn how to set up WhatsApp →](/en/messaging/whatsapp-setup)

### Share with your team

Multiple team members can use the same Allo number with different routing rules.

## Limitations

### SMS restrictions

* **No OTP messages** - Cannot receive verification codes
* **No MMS** - Cannot send or receive images/videos via SMS (coming soon)
* **Business plan required** - SMS sending requires Business plan

### Recording limitations

* **Only Allo app calls recorded** - Calls from other apps not recorded
* **No WhatsApp recording** - WhatsApp calls cannot be recorded through Allo

## Changing your Allo number

### Starter plan

Number changes are not available on the Starter plan. Consider upgrading to Business for this option.

### Business plan

<Info>
  Only Admins can replace numbers. For more information about roles, go to [team management!](en/team/manage-members)
</Info>

Business plan users can request a number change:

<Steps>
  <Step title="Go to Settings → Numbers">
    Choose the number you want to replace. Click on the three dots on the right, and select "Replace Number"
  </Step>

  <Step title="Choose the new number">
    Choose the new number that will replace your current one.

    Here, you can select the country and specify a desired prefix.

    You will see a list of available numbers that match your needs.
  </Step>

  <Step title="Good to go!">
    The new number will replace your former one.
  </Step>
</Steps>

<Note>
  If you want to replace your Allo number with your existing number, [check out our porting reference.](/en/phone-numbers/port-existing-number)

  If you are looking for a number with a specific prefix that is not on the list, contact support.
</Note>

## Keep your existing number too

You don't have to choose between your Allo number and your personal number. Forward your personal number to Allo to get AI features on both.

[Learn how to connect your personal number →](/en/get-started/connect-personal-number)

## Common questions

<AccordionGroup>
  <Accordion title="Can I choose my Allo number? Any area code?">
    Yes. At signup you search by area code and pick from available numbers. You're not limited to your own region: any US area code is available. The same search is available later from Settings > Numbers when you add or replace a line. Business plan users can also request a specific number (subject to availability) by contacting support.
  </Accordion>

  <Accordion title="Can people text my Allo number?">
    Yes. Starter plan can receive SMS. Business plan can send and receive SMS.
  </Accordion>

  <Accordion title="Will my Allo number expire?">
    No. Your Allo number is yours as long as your subscription is active.
  </Accordion>

  <Accordion title="Can I port my Allo number out?">
    Contact support to discuss porting your Allo number to another carrier.
  </Accordion>

  <Accordion title="Do I need a different number for each team member?">
    No. Multiple team members can share one Allo number, or each can have their own. Both options available.
  </Accordion>
</AccordionGroup>

## Next steps

<CardGroup cols={2}>
  <Card title="Buy additional numbers" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Plus.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=864d584e78e15403ec91c70cc7801fcf" href="/en/phone-numbers/buy-additional-numbers" width="24" height="24" data-path="media/allo-icons/Plus.svg">
    Add more numbers for your business
  </Card>

  <Card title="Port existing number" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/phone-transfer.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=a9c5d6aad21189eaa1f6879bb489585c" href="/en/phone-numbers/port-existing-number" width="24" height="24" data-path="media/allo-icons/phone-transfer.svg">
    Transfer your current number to Allo
  </Card>

  <Card title="Connect personal number" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Phone.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=83bbcaf90dae5f30887cdfbc503d97b2" href="/en/get-started/connect-personal-number" width="24" height="24" data-path="media/allo-icons/Phone.svg">
    Forward your personal number to Allo
  </Card>

  <Card title="Set up WhatsApp" icon="https://mintcdn.com/themobilefirstcompany/0w3bVWjKfZPY4i7y/media/integrations/Whatsapp.svg?fit=max&auto=format&n=0w3bVWjKfZPY4i7y&q=85&s=b54e0f8a996b4139a64763831eea7489" href="/en/phone-numbers/connect-to-whatsapp" width="24" height="24" data-path="media/integrations/Whatsapp.svg">
    Use your Allo number for WhatsApp
  </Card>
</CardGroup>