> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# eSIM (France)

> Put your Allo number in your phone's dialer and take calls over the French mobile network, without depending on Wi-Fi

<Note>
  The Allo eSIM is available in **France only**, on French Allo numbers. It's in its launch phase: prices may change.
</Note>

## What the eSIM does

With the eSIM, your Allo number is installed in your phone like a second SIM. Calls to that line reach your phone over the **mobile network**, like a regular call, instead of over the internet.

<CardGroup cols={2}>
  <Card title="Calls that hold up" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Waveform.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=5c43cc5d913d39201b03a7ef19577fbf" width="24" height="24" data-path="media/allo-icons/Waveform.svg">
    No more choppy calls when the Wi-Fi drops or 4G is weak
  </Card>

  <Card title="Your phone's own dialer" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/sim-card.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=640135c22d5f0e3ca003d76afde66a61" width="24" height="24" data-path="media/allo-icons/sim-card.svg">
    Answer your business line next to your personal line, no app to open
  </Card>

  <Card title="Texts on the business line" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chat-bubble.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=d1817ba8f8b3a0d440cf67199eb899cd" width="24" height="24" data-path="media/allo-icons/chat-bubble.svg">
    SMS arrive on your phone like any other text
  </Card>

  <Card title="Recorded and summarized in Allo" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/AI.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=b8c732c713aa282c65b6ea2c48e464c4" width="24" height="24" data-path="media/allo-icons/AI.svg">
    Your eSIM calls are recorded and summarized by AI, in your Allo workspace with your team
  </Card>
</CardGroup>

## Before you start

* A phone that supports **eSIM** (most recent iPhones and Android phones). To check, look in your phone's settings for an option to add an eSIM or a cellular plan.
* A **French Allo number** with the eSIM option turned on. During the launch, [ask our team](/en/support/contact) to turn it on for your number.
* The **Allo desktop app**: the QR code is shown on your computer and scanned with the phone that will receive the line.
* Be **in France** when you activate the eSIM.

## Install the eSIM

<Steps>
  <Step title="Open the eSIM section of your number">
    Go to **Settings** > **Numbers**, open your number's settings, then go to the **eSIM** section.

    The **Your eSIM** line shows where your eSIM stands:

    | Status | What it means |
    | - | - |
    | No eSIM | This line has no eSIM. Calls ring the Allo apps. |
    | Preparing | The operator is preparing your eSIM. This takes a few minutes. |
    | Ready to install | Your eSIM is ready. You can show the QR code. |
    | Installed | Your eSIM is installed. The line can ring directly on your phone. |
  </Step>

  <Step title="Show the QR code">
    When the status says **Ready to install**, click **Show QR code**. The **Install your eSIM** window opens with the QR code.

    <Warning>
      Anyone who uses this code takes over the line. Don't share it, and don't send it by email. The code is only shown in the app, when you ask for it.
    </Warning>
  </Step>

  <Step title="Scan it with your phone">
    Scan the QR code with the phone that will receive the line:

    * **iPhone**: go to **Settings** > **Mobile Service** (or **Cellular**) > **Add eSIM** > **Use QR Code**.
    * **Android**: go to **Settings** > **Network & internet** > **SIMs**, add an eSIM, then scan the code.

    Your phone installs the eSIM by itself. You can name the line (for example "Work") so you recognise it in your dialer.

    <Tip>
      Can't scan? The same window shows the **SM-DP+ address** and the **activation code**. Enter them by hand in your phone's eSIM settings.
    </Tip>
  </Step>

  <Step title="Take your calls">
    Once the status says **Installed**, your business line rings straight in your phone's dialer, over the mobile network.
  </Step>
</Steps>

## Good to know

<AccordionGroup>
  <Accordion title="Are my eSIM calls recorded and summarized?">
    Yes. Just like on a VoIP number, the calls you make and take on the eSIM are recorded and summarized by AI in Allo. You find them in the app on your computer and your phone, with your team.
  </Accordion>

  <Accordion title="Do I need mobile data?">
    No. The eSIM carries your calls and texts without data. Mobile data is off by default.
  </Accordion>

  <Accordion title="Where does the line ring once the eSIM is installed?">
    Installing the eSIM moves the line onto your phone: calls ring in your phone's dialer. To move the line back to the Allo apps, contact our support team.
  </Accordion>

  <Accordion title="Can I use the eSIM on several phones?">
    No. An eSIM installs on one phone only. A phone can hold several eSIMs, though, next to your personal line.
  </Accordion>

  <Accordion title="What if I change phones?">
    You need a new eSIM for the new phone, with a new activation fee. Your number stays the same. Contact our team to get it.
  </Accordion>

  <Accordion title="Does it work abroad?">
    The Allo eSIM is made for France: it's activated in France and runs on French mobile networks. If you often work abroad, talk to our team before turning it on.
  </Accordion>

  <Accordion title="How much does it cost?">
    €10 excl. VAT per month per number (or €120 excl. VAT per year), plus a €10 excl. VAT activation fee per eSIM. It's added to your Allo subscription, on the same invoice. Prices may change during the launch. Details on the [eSIM page](https://www.withallo.com/product/esim).
  </Accordion>
</AccordionGroup>

## Troubleshooting

| Message in the app | What to do |
| - | - |
| The operator hasn't finished preparing this line | Wait a few minutes, then try again. |
| No QR code is available for this SIM | Contact our support team. |
| The QR code we received couldn't be read | Contact our support team. |
| Couldn't load the QR code | Try again in a moment. |

<Card title="Need help?" icon="https://mintcdn.com/themobilefirstcompany/s2OJzMorfx_W0cDB/media/allo-icons/Lifebuoy.svg?fit=max&auto=format&n=s2OJzMorfx_W0cDB&q=85&s=397d238d8d8989b45bd4ea5783a739bf" href="/en/support/contact" width="24" height="24" data-path="media/allo-icons/Lifebuoy.svg">
  Contact our support team
</Card>


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