> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect to WhatsApp

> Use your Allo number for WhatsApp

<Note>
  WhatsApp with Allo numbers is only available for French mobile numbers (06/07). Requires Business plan.
</Note>

## Requirements

**You need:**

* Business plan subscription
* French mobile number (06 or 07)
* WhatsApp app installed
* Gatekeeper temporarily disabled

***

## Setup steps

<Steps>
  <Step title="Disable Gatekeeper in Allo">
    <Info>
      The Gatekeeper setting is currently only available in the mobile app. It will be available on web/desktop soon!
    </Info>

    1. Open Allo app
    2. Go to Settings
    3. Select your number
    4. Go to Spam Blocker > Gatekeeper
    5. Toggle OFF if enabled

    <Info>
      This allows you to receive the verification call from WhatsApp/Meta.
    </Info>
  </Step>

  <Step title="Download WhatsApp">
    Download and open WhatsApp if not already installed.
  </Step>

  <Step title="Enter your Allo number">
    1. Open WhatsApp
    2. Enter your Allo number (06 or 07)
    3. Confirm it's correct
  </Step>

  <Step title="Request voice verification">
    1. When asked for verification code, tap "Didn't receive a verification code"
    2. Wait for "Voice call" option to appear
    3. Tap "Voice call"

    <Warning>
      Don't try SMS verification. Allo numbers cannot receive SMS verification codes for WhatsApp.
    </Warning>
  </Step>

  <Step title="Answer the call">
    1. Answer the call from Meta/WhatsApp
    2. Listen to the automated voice
    3. Write down the verification code
    4. Enter code in WhatsApp
  </Step>

  <Step title="Complete setup">
    1. Finish WhatsApp account creation
    2. Add profile photo and name
    3. You're ready to use WhatsApp
  </Step>

  <Step title="Re-enable Gatekeeper">
    If you were using Gatekeeper before:

    1. Go back to Allo app
    2. Settings > Your number > Gatekeeper
    3. Toggle it back ON
  </Step>
</Steps>

***

## Important notes

### French mobile numbers only

**Requirements:**

* Must be 06 or 07 number
* Available on Business plan only
* Cannot use landline (09, 01, etc.)

**Don't have French mobile number?**\
Contact support to add one to your account.

[Buy additional numbers](/en/phone-numbers/buy-additional-numbers)

### SMS doesn't work

**Why you must use voice call:**

* Allo numbers cannot receive OTP SMS
* WhatsApp verification SMS won't arrive
* Voice call is the only method that works

**Always choose:** "Call me" instead of "Text me"

### WhatsApp calls are not recorded

**Important limitation:**

* WhatsApp calls don't go through Allo
* No recording
* No AI summary
* No transcript
* Won't appear in Allo call history

**Only regular phone calls** through Allo app are recorded.

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Verification call not coming through">
    **Check:**

    * Gatekeeper is disabled
    * You selected "Voice call" not SMS
    * Number is French mobile (06/07)
    * Allo app is open and connected

    **Try:**

    * Wait 2-3 minutes
    * Close and reopen WhatsApp
    * Request new code
  </Accordion>

  <Accordion title="Cannot enter French number in WhatsApp">
    **Verify:**

    * Format: +33 6 XX XX XX XX (remove leading 0)
    * Country code +33 is selected
    * Number type is mobile (06 or 07)

    **Example:**\
    If Allo number is 06 12 34 56 78\
    Enter in WhatsApp: +33 6 12 34 56 78
  </Accordion>

  <Accordion title="Voice call verification not offered">
    **Wait a few moments:**

    * Voice option appears after 1-2 minutes
    * Don't keep requesting SMS
    * Let timer count down

    **If still not showing:**

    * Close WhatsApp completely
    * Restart the app
    * Start verification again
  </Accordion>

  <Accordion title="Don't have French mobile number">
    **Business plan users:**

    * French mobile numbers (06/07) available
    * Cost: 5€/month additional
    * Contact support to add

    **Starter plan users:**

    * Upgrade to Business plan first
    * Then add French mobile number

    [Contact support](/en/support/contact)
  </Accordion>

  <Accordion title="Already used this number on WhatsApp">
    **WhatsApp limits:**

    * One WhatsApp account per number
    * Cannot have multiple WhatsApp accounts
    * Will deactivate previous account

    **Solution:**

    * Use different Allo number
    * Or accept previous account will be deactivated
  </Accordion>
</AccordionGroup>

***

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