> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Connect personal number
> Forward calls from your existing phone number to Allo to get AI features on all your calls
## Why connect your personal number
Forward your existing phone number to Allo to unlock AI features on all incoming calls:
Every call gets recorded
Instant summaries and transcripts
Automatic CRM updates
Track call metrics
Automatic spam detection
IVR and business hours
Your callers won't notice any difference. They call your regular number, and you answer through Allo.
## How it works
Call forwarding redirects incoming calls from your personal number to your Allo number.
Someone calls your regular phone number
The call automatically redirects to your Allo number
All AI features activate automatically
The call rings in your Allo app
Call forwarding only works for **incoming calls**. For outbound calls, see caller ID section below.
## Caller ID for outbound calls
What number displays when you make calls depends on your region:
**Caller ID masking enabled**
When you make outbound calls through Allo, your **personal number displays** to recipients (not your Allo number).
This happens automatically. No configuration needed.
**Benefits:**
* Clients see your familiar number
* Return calls go to your personal number (and forward to Allo if connected)
* Professional consistency
**Allo number displays by default**
When you make outbound calls through Allo, your **Allo number displays** to recipients by default.
**To use your personal number instead:**
1. Long-press the phone icon or contact number in Allo
2. Choose **Call with iPhone** (or Android equivalent)
3. Call uses your regular SIM card
Calls made via "Call with iPhone" are **not recorded** and don't appear in Allo history.
**Allo number displays**
In most other countries, your Allo number displays when making outbound calls through the app.
Contact support if you need caller ID masking in your region.
In order to configure Caller ID for outbound calls, please contact support.
## Set up call forwarding
### Automatic setup (recommended)
Launch the Allo mobile app
Tap the Settings icon in bottom navigation
Select **Connect my personal number**
Pick the number you want to forward
Complete the on-screen setup process
Tap **Start test** to verify forwarding works
Allo attempts to configure forwarding automatically with your carrier. Success rate is high for most carriers.
### Manual setup (if automatic fails)
If automatic setup doesn't work, configure forwarding manually:
1. Open iPhone **Settings** app
2. Select **Phone** > **Call Forwarding**
3. Turn on the toggle switch
4. Type your Allo number manually (don't copy-paste)
1. Launch your Phone application
2. Tap three dots menu > **Settings**
3. Select **Calls** > **Call forwarding**
4. Choose **Always forward**
5. Type your Allo number manually
Some carriers require dialing special codes:
**Activate forwarding:**
```
*72 + [Your Allo number]
```
**Deactivate forwarding:**
```
*73
```
Codes vary by carrier. Contact your carrier for specific instructions.
## Verify the connection
After setting up forwarding, check these indicators:
1. You saw carrier success messages during setup
2. The built-in test completed successfully
3. Your personal number shows under **Account** in Allo
4. Test call from another phone rings through Allo
## Troubleshooting
**Common causes:**
* High volume at carrier (temporary)
* Network timeout
**Solutions:**
* Wait a few minutes and try again
* Use manual setup instead
* Contact support with your carrier name
**Common causes:**
* Carrier hasn't activated yet (takes 1-5 minutes)
* Wrong number entered
* Carrier requires special authorization
**Solutions:**
* Wait 5 minutes and test again
* Verify you typed the number correctly (manual entry only)
* Contact carrier to confirm forwarding is active
Yes. You can forward several numbers to the same Allo number. Set up each one individually through Settings.
Check with your carrier. Some carriers charge for call forwarding. Most mobile plans include it for free.
Yes. Go to **Account**, tap your personal number, and follow the disconnection instructions.
## What gets recorded
Only calls made through the Allo app get recorded. Calls made directly from your phone's native dialer are **not** recorded.
**Recorded:**
* Incoming calls to your personal number (when forwarded to Allo)
* Outbound calls made through Allo app
**Not recorded:**
* Calls made from your phone's native dialer
* WhatsApp calls
* Other VoIP apps
## Recording consent requirements
You are responsible for complying with local recording laws. In many regions, you must inform callers that the call is being recorded.
### Options to inform callers
State at the beginning of each call:
> "This call is being recorded."
Include in your voicemail message:
> "Calls to this number are recorded."
[Configure voicemail →](/en/call-features/voicemail)
Configure your AI Receptionist to announce recording (Business plan).
[Set up AI Receptionist →](/en/call-features/ai-receptionist)
[Learn more about recording compliance →](/en/call-features/recordings-transcripts)
## Advanced: Forward someone else's calls
You can receive calls intended for another person (with their permission).
They can configure forwarding when they don't answer:
1. Open their Allo application
2. Navigate to **Settings** > **When you are busy**
3. Select **Transfer call** > **Forward when no answer**
4. Type the forwarding number manually (no copy-paste)
Configure forwarding on their phone directly (with their permission):
* Through their carrier settings
* Using their phone's call forwarding feature
* By dialing carrier codes (like `*72`)
## Next steps
Set up custom voicemail messages
Define when you're available for calls
Sync calls to your CRM automatically
Share your Allo setup with your team
## Disabling Call Forwarding
To stop call forwarding, you can use the following methods:
### 1. Dial Code Method (works on most carriers)
Simply open your phone's dialer and enter ##002# and press Call. This cancels all call forwarding rules on your device immediately.
### 2. From Phone Settings
Go to **Settings** > **Phone** > **Call Forwarding** and toggle it off.
1. Go to **Phone** app > **Settings** (or three-dot menu) > **Call Settings** > **Call Forwarding**
2. Select each forwarding option and disable it.
### 3. Contact your Carrier
If the above steps don't work, you can also call your carrier's customer support and ask them to remove any call forwarding rules associated with your number on their end.
Once call forwarding is disabled, your number should receive incoming calls normally. If you have trouble with these steps, please contact support.
## Need help?
Having trouble with call forwarding? Our team can help troubleshoot carrier-specific issues.