> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# noCRM.io

> Automatically sync call recordings and summaries to your noCRM.io leads

## How to connect

### Get your noCRM.io API key

<Steps>
  <Step title="Log into noCRM.io">
    Go to your noCRM.io account.
  </Step>

  <Step title="Create an API key">
    Open your account settings and generate an API key.
  </Step>

  <Step title="Copy the key">
    Copy the API key. You'll also need your account subdomain, the part of your noCRM.io URL before `.nocrm.io`.
  </Step>
</Steps>

### Connect in Allo

<Steps>
  <Step title="Open integrations">
    Go to [**web.withallo.com**](https://web.withallo.com) and navigate to **Settings** > **Integrations**.
  </Step>

  <Step title="Find noCRM.io">
    Locate **noCRM.io** in the integrations list and click **Connect**.
  </Step>

  <Step title="Enter your account subdomain">
    Enter your noCRM.io account subdomain.
  </Step>

  <Step title="Paste your API key">
    Enter the API key you copied from noCRM.io.
  </Step>

  <Step title="Save and connect">
    Click **Save & Connect** and wait for confirmation.
  </Step>
</Steps>

## What syncs

**From noCRM.io to Allo:**

* Leads

Leads created in Allo are not pushed to noCRM.io.

**Sync direction:** One-way (noCRM.io → Allo).

## How calls are synced

After each call, Allo logs an activity on the matching lead in noCRM.io with the call summary, transcript, and a link to the recording.

## How SMS are synced

SMS conversations are logged as an activity on the matching lead in noCRM.io, with the message and a link to the conversation.

## Click-to-call

Click on any phone number in noCRM.io to open the call directly in the Allo app. The Allo app must be installed on your device.

## Troubleshooting

Check the sync status of any call from the **call list on [web.withallo.com](https://web.withallo.com)** — each call has an integration indicator showing its sync state.

<AccordionGroup>
  <Accordion title="I cannot connect my integration">
    Only **admins** and **managers** of an Allo workspace can connect integrations. If you don't see the option, ask your workspace admin or manager to set it up.
  </Accordion>

  <Accordion title="Call not synced to my integration">
    Check the integration indicator on the call in the web app. The error will be one of these:

    * **Contact not found** — The contact doesn't exist in your CRM. By default, Allo only syncs calls to existing contacts. To auto-create contacts, go to your integration settings and enable **Create lead for unknown calls**.
    * **Contact deleted** — The contact was removed from your CRM. Allo is additive and won't sync calls for deleted contacts. Re-create the contact in your CRM, then retry the sync.
    * **Integration disconnected** — Your OAuth token or API key was revoked on the integration side. Allo still appears connected but requests fail. Disconnect and reconnect the integration in Allo.
    * **Call pending (spinner icon)** — Allo is still matching the contact. This can take up to 24 hours before being marked as an error. Once the contact exists in your CRM, you can retry manually.
    * **Contact is a favorite** — By default, calls with a favorite contact are not synced to your CRM. Remove the contact from your favorites if you want these calls to sync.
  </Accordion>

  <Accordion title="Contacts not syncing">
    The first sync can take up to **15 minutes** for large contact databases. After that, contacts sync incrementally every **10 minutes** — not in real time.

    Allo only syncs contacts that have at least one phone number in a native phone number field. Contacts without a phone number will not appear in Allo.

    If contacts still don't appear after 15 minutes, disconnect and reconnect the integration.
  </Accordion>

  <Accordion title="SMS not synced">
    If your SMS conversations are not appearing, verify the integration is connected in **Settings** > **Integrations** and check the integration indicator on the call list at [web.withallo.com](https://web.withallo.com) for error details.

    If SMS still don't appear, disconnect and reconnect the integration.
  </Accordion>

  <Accordion title="Duplicate contacts">
    Allo mirrors your integration exactly. If your CRM has duplicate contacts with the same phone number, they appear as separate contacts in Allo.

    Clean up duplicates in your CRM — Allo will reflect the change on the next sync.
  </Accordion>

  <Accordion title="Call synced to the wrong contact">
    When multiple contacts share the same phone number, Allo syncs the call to all matching contacts. Before reporting a missing sync, check all contacts that share that phone number — the call may already be synced to another one. Click the integration indicator on any call in the web app to see exactly which contacts it was synced to.
  </Accordion>
</AccordionGroup>