> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Intercom
> Automatically sync call recordings and summaries to your Intercom workspace
## What this integration does
The Allo-Intercom integration keeps your customer support conversations organized. Every call syncs to Intercom as a conversation with recordings and AI summaries. Perfect for support teams using Intercom to manage customer relationships.
**Key benefits:**
* Import Intercom contacts into Allo automatically
* Call recordings and summaries logged to Intercom
* Calls tracked as conversations and events
* Keep customer history complete in one place
This integration requires the **Business plan**.
## Setup
Launch Allo on mobile or desktop
Navigate to **Settings** > **Integrations**
Locate **Intercom** in the integrations list and tap **Connect**
You'll be redirected to Intercom to authorize the connection
Tap **Confirm** to accept the integration request
Tap **Allow** when prompted to return to Allo automatically
Your Intercom contacts will sync to Allo automatically. Contact information displays during calls based on phone numbers.
## How it works
Your Intercom contacts import into Allo with basic details like name, phone, and email.
Every call logs to Intercom as a conversation with recordings, summaries, and events.
### Contact sync
**One-way sync:**\
Contacts flow from Intercom to Allo. New contacts added to Intercom will appear in Allo automatically.
**Matching:**\
Contacts are matched by phone number. Ensure phone numbers are formatted consistently in Intercom.
### Call logging
After each call, Allo automatically logs to Intercom:
Full audio with recording link
Key points and action items extracted
Direction, duration, timestamp, outcome
Full text transcription of the call
Calls are logged as both **conversations** and **events** in Intercom, giving you full visibility in customer timelines.
## What syncs
**From Intercom to Allo:**
* Contact names
* Phone numbers
* Email addresses
**From Allo to Intercom:**
* Call recordings (audio link)
* Call transcripts
* Call summaries (AI-generated)
* Call metadata (date, time, duration, direction)
* Call outcome (answered, voicemail, missed)
* Logged as conversations and events
**Not synced:**
* New contacts created in Allo
## Troubleshooting
**Common causes:**
* Intercom authorization denied
* Insufficient Intercom permissions
* Network timeout during OAuth
**Solutions:**
* Make sure you confirmed authorization in Intercom
* Verify you have appropriate workspace permissions
* Try disconnecting and reconnecting
**Check these items:**
* Integration shows as "Connected" in Allo Settings
* Contact exists in your Intercom workspace
* Contact has a matching phone number
* Internet connection is stable during calls
**Solution:** If issues persist, disconnect and reconnect the integration.
**Wait for sync:**\
New contacts added to Intercom can take a few minutes to appear in Allo.
**Verify connection:**\
Check that the integration shows as "Connected" in Allo Settings.
**Phone number required:**\
Contacts must have a phone number to sync to Allo.
To reconnect the integration:
1. Go to **Settings** > **Integrations** > **Intercom**
2. Tap **Disconnect**
3. Follow the connection steps again
## Manage your integration
### Disconnect Intercom
To disconnect the integration:
1. Open Allo app
2. Go to **Settings** > **Integrations**
3. Select **Intercom**
4. Tap **Disconnect**
Disconnecting stops all sync between Allo and Intercom. Existing data in Intercom remains unchanged.
### Reconnect
If you need to reconnect:
1. Disconnect the current integration in Allo
2. Follow the setup steps to reconnect
3. Reauthorize access in Intercom
## Use cases
### Customer support tracking
Keep a complete record of all customer phone conversations in Intercom. Support agents can review call summaries alongside chat history.
### Escalation handling
When customers call after a chat conversation, agents see the full context. Call recordings and summaries add to the existing conversation thread.
### Team collaboration
Share call recordings and AI summaries through Intercom. Everyone on the support team stays informed about customer interactions.
## Need help?
Get help with the integration
Learn more about Intercom features