> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# folk

> Automatically sync call recordings and summaries to your folk CRM

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  <iframe src="https://app.supademo.com/embed/cmi5thffx30atb7b4e9l40pgg?v_email=EMAIL&embed_v=2&utm_source=embed" title="Set up Folk integration in Allo" loading="lazy" allow="clipboard-write" allowFullScreen className="absolute top-0 left-0 w-full h-full rounded-xl" />
</div>

## How to connect

### Get your folk API key

<Steps>
  <Step title="Log into folk">
    Go to [app.folk.app](https://app.folk.app)
  </Step>

  <Step title="Navigate to API settings">
    Click **Settings** > **API**
  </Step>

  <Step title="Create new API key">
    Click **New API key** and name it "Allo" (or any name you prefer)
  </Step>

  <Step title="Copy the key">
    Click **Create key** and copy it immediately.

    <Warning>
      You won't be able to see the API key again after closing this window.
    </Warning>
  </Step>
</Steps>

### Connect in Allo

<Steps>
  <Step title="Open Allo app">
    Launch Allo on mobile or desktop
  </Step>

  <Step title="Go to Integrations">
    Navigate to **Settings** > **Integrations**
  </Step>

  <Step title="Find folk">
    Locate **folk** in the integrations list and tap **Connect**
  </Step>

  <Step title="Paste your API key">
    Enter the API key you copied from folk
  </Step>

  <Step title="Save and connect">
    Tap **Save & Connect** and wait for confirmation
  </Step>
</Steps>

<Info>
  When you connect folk, all your contacts are imported into Allo automatically. You can call them directly from the app.
</Info>

## What syncs

**From folk to Allo:**

* Contacts
* Companies

**From Allo to folk:**

* Contacts created or updated in Allo are pushed back to folk

**Sync direction:** Two-way — changes in either system are reflected in the other.

## How calls are synced

After each call, Allo creates a call activity on the matching contact or company in folk with the call summary, transcript, and a link to the recording.

## How SMS are synced

SMS sync is not available for this integration.

## Click-to-call

Click on any phone number in folk to open the call directly in the Allo app. The Allo app must be installed on your device.

## Troubleshooting

Check the sync status of any call from the **call list on [web.withallo.com](https://web.withallo.com)** — each call has an integration indicator showing its sync state.

<AccordionGroup>
  <Accordion title="I cannot connect my integration">
    Only **admins** and **managers** of an Allo workspace can connect integrations. If you don't see the option, ask your workspace admin or manager to set it up.
  </Accordion>

  <Accordion title="Call not synced to my integration">
    Check the integration indicator on the call in the web app. The error will be one of these:

    * **Contact not found** — The contact doesn't exist in your CRM. By default, Allo only syncs calls to existing contacts. To auto-create contacts, go to your integration settings and enable **Create lead for unknown calls**.
    * **Contact deleted** — The contact was removed from your CRM. Allo is additive and won't sync calls for deleted contacts. Re-create the contact in your CRM, then retry the sync.
    * **Integration disconnected** — Your OAuth token or API key was revoked on the integration side. Allo still appears connected but requests fail. Disconnect and reconnect the integration in Allo.
    * **Call pending (spinner icon)** — Allo is still matching the contact. This can take up to 24 hours before being marked as an error. Once the contact exists in your CRM, you can retry manually.
  </Accordion>

  <Accordion title="Contacts not syncing">
    The first sync can take up to **15 minutes** for large contact databases. After that, contacts sync incrementally every **10 minutes** — not in real time.

    Allo only syncs contacts that have at least one phone number in a native phone number field. Contacts without a phone number will not appear in Allo.

    If contacts still don't appear after 15 minutes, disconnect and reconnect the integration.
  </Accordion>

  <Accordion title="SMS not synced">
    This integration does not support SMS sync.
  </Accordion>

  <Accordion title="Duplicate contacts">
    Allo mirrors your integration exactly. If your CRM has duplicate contacts with the same phone number, they appear as separate contacts in Allo.

    Clean up duplicates in your CRM — Allo will reflect the change on the next sync.
  </Accordion>

  <Accordion title="Call synced to the wrong contact">
    When multiple contacts share the same phone number, Allo syncs the call to all matching contacts. Before reporting a missing sync, check all contacts that share that phone number — the call may already be synced to another one. Click the integration indicator on any call in the web app to see exactly which contacts it was synced to.
  </Accordion>
</AccordionGroup>