> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Claap

> Automatically send your call recordings and transcriptions to Claap for analysis  

<img src="https://mintcdn.com/themobilefirstcompany/uIF4GRR_05EkH0UU/images/claap-allo.jpg?fit=max&auto=format&n=uIF4GRR_05EkH0UU&q=85&s=afed13f05f7eb01746f8a0bbc8604f01" alt="Claap" width="1920" height="1080" data-path="images/claap-allo.jpg" />

## What this integration does

The Allo-Claap integration automatically sends every call recording and transcription to your Claap workspace for analysis. Perfect for sales teams who want to review conversations, coach reps, and improve their sales techniques.

**Key benefits:**

* Automatic sync of call recordings to Claap
* Full transcriptions included with each call
* AI-powered call analysis in Claap
* Review and learn from your sales conversations

<Warning>
  You need a Claap Business plan to access API features required for this integration.
</Warning>

## Setup

<Steps>
  <Step title="Get your Claap API key">
    Log into your Claap workspace and go to **Settings** > **API**. Generate a new API key. You must be a workspace admin to create API keys.
  </Step>

  <Step title="Open Allo app">
    Launch Allo on web, mobile, or desktop
  </Step>

  <Step title="Go to Integrations">
    Navigate to **Settings** > **Integrations**
  </Step>

  <Step title="Find Claap">
    Locate **Claap** in the integrations list and tap **Connect**
  </Step>

  <Step title="Enter your API key">
    Paste the API key you generated from Claap
  </Step>

  <Step title="Confirm connection">
    Click **Save** to activate the integration
  </Step>
</Steps>

<Info>
  Once connected, all your future call recordings and transcriptions will automatically sync to Claap.
</Info>

## How it works

<CardGroup cols={2}>
  <Card title="Automatic sync" icon="https://mintcdn.com/themobilefirstcompany/HiO-MPTQRXRA9f5B/media/integrations/Claap.svg?fit=max&auto=format&n=HiO-MPTQRXRA9f5B&q=85&s=0c3f7c1c91b2c299e9374ea632393a0b" width="64" height="64" data-path="media/integrations/Claap.svg">
    Every time you finish a call in Allo, the recording and transcription are automatically sent to Claap.
  </Card>

  <Card title="Call analysis" icon="https://mintcdn.com/themobilefirstcompany/HiO-MPTQRXRA9f5B/media/integrations/Claap.svg?fit=max&auto=format&n=HiO-MPTQRXRA9f5B&q=85&s=0c3f7c1c91b2c299e9374ea632393a0b" width="64" height="64" data-path="media/integrations/Claap.svg">
    Claap analyzes your calls to help you understand conversation quality and identify coaching opportunities.
  </Card>

  <Card title="Full transcriptions" icon="https://mintcdn.com/themobilefirstcompany/HiO-MPTQRXRA9f5B/media/integrations/Claap.svg?fit=max&auto=format&n=HiO-MPTQRXRA9f5B&q=85&s=0c3f7c1c91b2c299e9374ea632393a0b" width="64" height="64" data-path="media/integrations/Claap.svg">
    Complete call transcripts are included so you can review exactly what was said.
  </Card>

  <Card title="Audio recordings" icon="https://mintcdn.com/themobilefirstcompany/HiO-MPTQRXRA9f5B/media/integrations/Claap.svg?fit=max&auto=format&n=HiO-MPTQRXRA9f5B&q=85&s=0c3f7c1c91b2c299e9374ea632393a0b" width="64" height="64" data-path="media/integrations/Claap.svg">
    Full audio recordings are attached to each Claap entry for playback and review.
  </Card>
</CardGroup>

### What gets synced

Each call sent to Claap includes:

* Full audio recording
* Complete transcription
* Call date and time
* Call duration
* Contact information (when available)

### Use cases

**Sales coaching:**\
Review call recordings to coach your team and improve sales techniques.

**Deal review:**\
Go back to important calls to understand customer objections and requests.

**Onboarding:**\
Use recorded calls to train new team members on best practices.

**Quality assurance:**\
Monitor call quality across your team to maintain high standards.

## What syncs

<Tabs>
  <Tab title="Allo to Claap">
    **From Allo to Claap:**

    * Call recordings (audio files)
    * Full transcriptions
    * Call metadata (date, time, duration)
    * Contact owner information
  </Tab>

  <Tab title="Claap to Allo">
    **From Claap to Allo:**

    This is a one-way integration. Nothing syncs from Claap back to Allo.

    Call analysis and insights are available directly in Claap.
  </Tab>
</Tabs>

## Requirements

<AccordionGroup>
  <Accordion title="Claap plan requirements">
    You need a **Claap Business plan** to access the API features required for this integration. The API key option is not available on free or starter plans.
  </Accordion>

  <Accordion title="Admin permissions">
    You must be a **workspace admin** in Claap to generate an API key. Regular members cannot access API settings.

    If you don't see the API option in your Claap settings, contact your workspace admin.
  </Accordion>

  <Accordion title="Allo requirements">
    Any Allo plan with call recording enabled works with this integration.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Can't find the API key option in Claap">
    **Check these items:**

    * You need a Claap Business plan
    * You must be a workspace admin

    **Solution:** If you're on a Business plan but don't see the API option, contact your workspace admin or Claap support to verify your permissions.
  </Accordion>

  <Accordion title="Connection failed">
    **Common causes:**

    * Invalid or expired API key
    * API key copied incorrectly
    * Network issues during connection

    **Solutions:**

    * Generate a new API key in Claap
    * Make sure you copy the full key without extra spaces
    * Try disconnecting and reconnecting
  </Accordion>

  <Accordion title="Calls not appearing in Claap">
    **Check these items:**

    * Integration shows as "Connected" in Allo Settings
    * You have internet connection during and after calls
    * Call recording is enabled in Allo

    **Note:** Calls may take a few minutes to appear in Claap after the call ends.
  </Accordion>

  <Accordion title="Transcription missing">
    **Check these items:**

    * Call was long enough to generate a transcription
    * Audio quality was sufficient for transcription

    **Note:** Very short calls or calls with poor audio quality may not have transcriptions.
  </Accordion>

  <Accordion title="Need to reconnect">
    To reconnect the integration:

    1. Go to **Settings** > **Integrations** > **Claap**
    2. Tap **Disconnect**
    3. Generate a new API key in Claap if needed
    4. Follow the connection steps again

    <Note>
      Previous calls already synced to Claap remain in your workspace.
    </Note>
  </Accordion>
</AccordionGroup>

## Manage your integration

### Disconnect Claap

To disconnect the integration:

1. Open Allo app
2. Go to **Settings** > **Integrations**
3. Select **Claap**
4. Tap **Disconnect**

<Warning>
  Disconnecting stops call syncing to Claap. Existing recordings and transcriptions remain in your Claap workspace.
</Warning>

### Regenerate API key

If you need to regenerate your API key in Claap:

1. Go to Claap **Settings** > **API**
2. Revoke the existing key
3. Generate a new key
4. Update the key in Allo by disconnecting and reconnecting

## Need help?

<CardGroup cols={2}>
  <Card title="Contact Allo support" icon="https://mintcdn.com/themobilefirstcompany/4JKVqOLduvlaK6pG/media/integrations/Allo.png?fit=max&auto=format&n=4JKVqOLduvlaK6pG&q=85&s=de5eaa45a01e052c9506804098dbb8ce" href="/en/support/contact" width="256" height="256" data-path="media/integrations/Allo.png">
    Get help with the integration
  </Card>

  <Card title="Claap documentation" icon="https://mintcdn.com/themobilefirstcompany/HiO-MPTQRXRA9f5B/media/integrations/Claap.svg?fit=max&auto=format&n=HiO-MPTQRXRA9f5B&q=85&s=0c3f7c1c91b2c299e9374ea632393a0b" href="https://help.claap.io/" width="64" height="64" data-path="media/integrations/Claap.svg">
    Learn more about Claap features
  </Card>
</CardGroup>