> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Identity Verification

> Understand the identity verification process to activate your Allo account

## Why this verification?

Allo is a professional phone service. To ensure the security of our platform and comply with current regulations, we need to verify that our users operate a legitimate business.

During registration, our system may flag your account as requiring additional verification. In this case, we ask you to provide documents proving your business exists.

<Info>
  This verification is a standard step for professional phone services and helps protect all our users.
</Info>

## Required documents

To complete your account verification, you must provide a **business registration certificate** or **company incorporation document**.

### Business registration certificate

The business registration certificate is the official document proving your company's legal existence. It must:

* Be dated within the last 3 months
* Include your company name
* Show your business registration number
* Be readable and complete

### Other accepted documents

Depending on your situation, we also accept:

* **Certificate of Incorporation** for registered companies
* **Business license** issued by local authorities
* **Tax registration certificate** with business ID number
* **Chamber of Commerce extract** or equivalent official document

<Warning>
  Unreadable, incomplete, or expired documents will be rejected. Make sure your document is up to date and clearly visible.
</Warning>

## How to submit your documents

You have two options to submit your verification documents:

<CardGroup cols={2}>
  <Card title="Directly in the app" icon="https://mintcdn.com/themobilefirstcompany/4JKVqOLduvlaK6pG/media/integrations/Allo.png?fit=max&auto=format&n=4JKVqOLduvlaK6pG&q=85&s=de5eaa45a01e052c9506804098dbb8ce" width="256" height="256" data-path="media/integrations/Allo.png">
    Upload your documents directly from the Allo interface during the registration process or in your account settings.
  </Card>

  <Card title="By email" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/enveloppe-closed-fill.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=e353f691f8417e7199b001b11ac142a8" width="24" height="24" data-path="media/allo-icons/enveloppe-closed-fill.svg">
    Send your documents to **[legal@withallo.com](mailto:legal@withallo.com)** including the email address associated with your Allo account.
  </Card>
</CardGroup>

### Submission tips

* **Accepted formats:** PDF, JPG, PNG
* **Maximum size:** 10 MB per file
* **Quality:** Make sure the document is readable and not blurry
* **Complete:** The entire document must be visible

## Processing time

<Steps>
  <Step title="Document reception">
    Once your documents are sent, our team receives them immediately.
  </Step>

  <Step title="Verification">
    Our team reviews your documents to validate authenticity and compliance.
  </Step>

  <Step title="Account activation">
    If everything is in order, your account is activated within **24 business hours**.
  </Step>

  <Step title="Notification">
    You receive an email confirming your account activation.
  </Step>
</Steps>

<Info>
  The 24-hour timeframe refers to business days. Documents sent on weekends will be processed on Monday.
</Info>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why does my account require verification?">
    Our system analyzes several criteria during registration to detect potentially risky accounts. This may be related to:

    * The email address used
    * The country of connection
    * The information provided during registration

    This verification helps us protect our platform and users against abuse.
  </Accordion>

  <Accordion title="I'm a freelancer/sole proprietor, what document should I provide?">
    As a freelancer or sole proprietor, you can provide:

    * Your **business registration certificate**
    * Your **tax registration document** showing your business ID
    * An official **self-employment certificate** from your local authorities
  </Accordion>

  <Accordion title="My business is outside France, what should I do?">
    For businesses outside France, send the equivalent business registration document from your country:

    * **UK:** Companies House certificate or confirmation statement
    * **US:** Certificate of Incorporation, LLC filing, or EIN confirmation
    * **Germany:** Handelsregisterauszug (commercial register extract)
    * **Other countries:** Official business registration certificate from your jurisdiction

    Contact us at [legal@withallo.com](mailto:legal@withallo.com) if you're unsure which document to provide.
  </Accordion>

  <Accordion title="My document was rejected, why?">
    The most common reasons for rejection are:

    * Unreadable or poor quality document
    * Expired document (more than 3 months old)
    * Incomplete document (missing pages)
    * Unofficial document

    **Solution:** Resubmit a document that meets the requirements listed above.
  </Accordion>

  <Accordion title="Can I use Allo during verification?">
    During verification, access to calling features is limited. Once your account is validated, you will have access to all Allo features.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes, your documents are processed confidentially and securely. They are used only for verifying your professional identity and are stored in compliance with GDPR.
  </Accordion>
</AccordionGroup>

## Need help?

If you encounter difficulties with the verification process or have questions about which documents to provide:

<CardGroup cols={2}>
  <Card title="Contact support" icon="https://mintcdn.com/themobilefirstcompany/4JKVqOLduvlaK6pG/media/integrations/Allo.png?fit=max&auto=format&n=4JKVqOLduvlaK6pG&q=85&s=de5eaa45a01e052c9506804098dbb8ce" href="/en/support/contact" width="256" height="256" data-path="media/integrations/Allo.png">
    Our team is available to help you
  </Card>

  <Card title="Verification email" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/enveloppe-closed-fill.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=e353f691f8417e7199b001b11ac142a8" href="mailto:legal@withallo.com" width="24" height="24" data-path="media/allo-icons/enveloppe-closed-fill.svg">
    [legal@withallo.com](mailto:legal@withallo.com)
  </Card>
</CardGroup>