> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Threads
> Discuss a call or a message with your team, right where it happened. Threads are internal and the contact never sees them
## What is a thread
A thread is an internal discussion attached to one item in a conversation: a call, a text message, or an internal note. A call needs a second opinion, a message needs a follow-up, so you open a thread right on it instead of pasting a screenshot into a chat somewhere else.
Threads are **team-only**. The contact never sees them, and they are never sent to anyone outside your workspace.
**Available on:** the web and desktop apps. Coming soon to mobile.
**Who can use them:** anyone with access to the conversation.
***
## Start a thread
Go to **Conversations** and select the contact.
A thread button appears next to the timestamp. Its tooltip reads **Start a thread**, or **Open thread** when one already exists.
The composer opens right underneath the item, with **Threads are only visible to your team** under it.
Press **Enter** to post. Use **Shift + Enter** for a line break.
An item carries at most one thread, and the thread only exists once you post the first comment. If you open the composer and change your mind, nothing is created.
Once posted, the thread collapses into a compact card under the item showing the comment count, the participants and the time of the last activity. Click it to open the discussion again.
***
## Mention a teammate
Type **@** in the composer to bring up your team, then pick the person you need. **@all** mentions everyone in the workspace.
The teammate you mention gets a notification that takes them straight to the call or message, so they read your question with the recording, the summary and the whole conversation in front of them. Replies in a thread you take part in notify you the same way.
Everything else stays quiet: when someone else starts or resolves a thread on your line, the badges update without a sound or a notification.
A comment can be up to 4000 characters.
***
## Reply, edit, resolve
Answer from the **Reply internally…** field at the bottom of the open thread
Edit your own comments in place. An edited comment is marked **edited**
Mark the discussion as handled with the check icon on the thread header
A resolved thread reads **Thread resolved** and shows who resolved it and when. It stays on the call, so you can read it later or **Reopen** it if the situation changes. Anyone with access to the conversation can resolve or reopen a thread, and doing so notifies nobody.
Replying to a resolved thread leaves it resolved.
***
## Where you can start a thread
On any call, text message or internal note in the timeline
Hover a row and use the thread action. The conversation preview opens with the thread ready
The thread sits in the bottom-right corner of the summary page
Your internal conversations with teammates carry threads too
***
## Good to know
* **One thread at a time.** Opening a thread minimizes the one that was open. Pressing **Escape**, or clicking outside the card, closes it.
* **Your draft is kept.** Close a thread mid-sentence and the card shows **1 draft**. Your text is still there when you come back.
* **Unread comments** show a dot on the thread card. Opening the thread clears it, and it never changes whether the conversation itself is marked as read.