> ## Documentation Index > Fetch the complete documentation index at: https://help.withallo.com/llms.txt > Use this file to discover all available pages before exploring further. # Email Notifications > Choose which calls send you an email, line by line, so your inbox only carries the calls you need to act on ## What email notifications do Allo emails you about your calls, so you can pick up a missed customer or reread a summary without opening the app. You decide which calls trigger an email, and which of your lines they come from. These settings are personal. Changing them affects your inbox only, never your teammates'. **Where to find them:** go to **Settings** > **Email notifications**. This screen is available on the web app at [web.withallo.com](https://web.withallo.com) and in the desktop app. It is not in the mobile apps yet. *** ## What you can turn on A call on that line goes unanswered Your team picks up a call on that line The AI receptionist handles a call on that line ### Missed calls You get an email when nobody answers a call on that line. If the caller leaves a voicemail, the email carries the caller's name and number, the date and time, the transcription, a link to the audio and the AI summary. See [Voicemail](/en/features/voicemail) for greetings and transcription. ### Answered calls You get an email after a call your team took on that line. The email carries the AI summary, the full transcript, a link to the recording, the caller's details and the timestamp. See [Call Recordings](/en/features/call-recordings) for where the same content lives in the app and in your CRM. ### AI receptionist You get an email when the [AI receptionist](/en/features/ai-receptionist) takes a call on that line. *** ## How to choose which lines email you Each of the three notifications has its own list of lines. Open the dropdown next to a notification and pick the lines you want to hear about. The dropdown shows how many lines you selected, for example **4 lines of 5**. Use this when your workspace holds more numbers than you work. A support line can email you every missed call while the main company number stays quiet. Go to **Settings** > **Email notifications**. Select the dropdown next to **Missed calls**, **Answered calls** or **AI receptionist**. Select the lines you want emails from, and clear the ones you do not. **Turn a notification off completely:** clear every line from its dropdown. *** ## Where your emails go Allo sends to your work email address. Set it in **Settings** > **Profile** > **Work email**. *** ## Troubleshooting Go to **Settings** > **Email notifications** and open the dropdown for that notification. Check the line is selected. If it is, check your work email address in **Settings** > **Profile**, then look in your spam folder. Add Allo's sending address to your contacts so your provider stops filtering it. Open the dropdown for the notification you want to reduce and clear the lines you do not work. Answered calls on a busy shared line are the usual cause. Each person sets their own notifications. Your teammate selected a line that you did not, or the other way around. Compare your two **Settings** > **Email notifications** screens. You only see the lines you have access to. Ask a team admin to add you to the line in **Settings** > **Numbers**. *** ## Related Greetings, transcription and AI summaries Recordings, transcripts and summaries after a call Answer and qualify calls when nobody can