> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transfer

> Transfer a live call to a teammate, either right away or after you talk to them first while the caller waits on hold

## How to transfer a call

Select the transfer button during a call, then choose how to transfer. Call transfer works in the Allo web, desktop and mobile apps.

| Option | What happens |
| - | - |
| **Hand off now** | Your teammate takes over and you leave the call. |
| **Ask a teammate first** | Your caller waits on hold while you talk to your teammate. You then connect the caller and your teammate. |

Live transfers go to teammates with an Allo account. To bring someone into the call without leaving it, [invite them to the call](/en/features/conference-calls) instead.

***

## How to hand off a call right away

Use **Hand off now** when your teammate does not need any context.

<Steps>
  <Step title="Select the transfer button">
    During an active call, select the transfer button in the call controls.
  </Step>

  <Step title="Choose Hand off now">
    Select **Hand off now**.
  </Step>

  <Step title="Pick the teammate">
    Select the teammate who takes the call. Their phone rings and you leave the call.
  </Step>
</Steps>

<Warning>
  After a hand off, you cannot get the call back. Check that you picked the right teammate before you confirm.
</Warning>

***

## How to talk to a teammate before transferring

Use **Ask a teammate first** to tell your teammate who is calling and why, before they pick up the conversation. This is often called a warm transfer.

<Steps>
  <Step title="Select the transfer button">
    During an active call, select the transfer button in the call controls.
  </Step>

  <Step title="Choose Ask a teammate first">
    Select **Ask a teammate first**, then pick the teammate.
  </Step>

  <Step title="Talk to your teammate">
    Allo puts your caller on hold and calls your teammate. The caller cannot hear this conversation.
  </Step>

  <Step title="Connect the caller">
    When your teammate is ready, choose one of two options:

    * **Complete transfer**: the caller and your teammate are connected, and you leave the call.
    * **Merge**: the caller, your teammate and you are on the same call. You can hang up whenever you want, and the caller stays on the line with your teammate.

    To go back and forth between your caller and your teammate before you decide, select **Swap**.
  </Step>
</Steps>

If your teammate does not answer, you can resume the call with your caller. The caller is not lost.

Once the calls are merged, the call works like a [conference call](/en/features/conference-calls).

***

## How to send a caller to a number outside Allo

Live transfers only reach teammates with an Allo account. To send callers to an external number, add a [Forward to a number](/en/features/ivr#menu-option-actions) step to your line's IVR, with the country code. Missed-call forwarding to an external number is also available in your number settings.

Two things to know about forwarding:

1. The forwarded leg is a new outbound call from your Allo number, billed at [your calling rates](/en/billing/international-calling-rates) for the destination of the external number.
2. The person receiving the forwarded call sees **your Allo number** as the caller, not the original caller's number.

A call forwarded abroad is an international call and is billed as one, whatever the origin of the incoming call.

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="The transfer button does not appear">
    **Check:**

    * The call is answered, not still ringing
    * Your team has other members in Allo
    * Your Allo app is up to date
  </Accordion>

  <Accordion title="A teammate is missing from the list">
    The transfer list only shows teammates with an Allo account on your team. Ask an admin to check that the teammate was added in [team management](/en/team/manage-members).
  </Accordion>

  <Accordion title="My teammate did not receive the transfer">
    **Check that your teammate:**

    * Has the Allo app open and signed in
    * Has an internet connection
    * Has notifications turned on
    * Is not on Do Not Disturb
  </Accordion>
</AccordionGroup>

***

## Common questions

<AccordionGroup>
  <Accordion title="Can I get a call back after a hand off?">
    No. After **Hand off now**, the teammate handles the call or transfers it again. Use **Ask a teammate first** if you want to stay on the call.
  </Accordion>

  <Accordion title="What happens if my teammate does not answer?">
    With **Ask a teammate first**, you can resume the call with your caller. With **Hand off now**, you have already left the call.
  </Accordion>

  <Accordion title="Can my teammate transfer the call again?">
    Yes. The teammate who receives the call can transfer it to another teammate.
  </Accordion>

  <Accordion title="Is a transferred call still recorded?">
    Yes. Recording continues after the transfer.
  </Accordion>

  <Accordion title="What is the difference between a transfer and call routing?">
    A transfer is something you do by hand during a live call. [Call routing](/en/features/call-routing) sends calls to the right person automatically, before anyone answers.
  </Accordion>
</AccordionGroup>

***

## Related features

<CardGroup cols={2}>
  <Card title="Conference calls" icon="https://mintcdn.com/themobilefirstcompany/nbXg0DOcRWkFu6UY/media/allo-icons/UserPlus.svg?fit=max&auto=format&n=nbXg0DOcRWkFu6UY&q=85&s=5b2bd33602f230febec890c3d9a06a2f" href="/en/features/conference-calls" width="24" height="24" data-path="media/allo-icons/UserPlus.svg">
    Invite teammates or outside numbers into a call
  </Card>

  <Card title="Call routing" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/phone-transfer.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=a9c5d6aad21189eaa1f6879bb489585c" href="/en/features/call-routing" width="24" height="24" data-path="media/allo-icons/phone-transfer.svg">
    Send calls to the right person before anyone answers
  </Card>

  <Card title="IVR menu" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/dial-pad.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=680c34c5b35ea34263e152ae64c4d1eb" href="/en/features/ivr" width="24" height="24" data-path="media/allo-icons/dial-pad.svg">
    Let callers pick a department before ringing
  </Card>

  <Card title="Team management" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Teams.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=724b6e6c55d76354d76f2918bf69d507" href="/en/team/manage-members" width="24" height="24" data-path="media/allo-icons/Teams.svg">
    Add teammates so you can transfer calls to them
  </Card>
</CardGroup>


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