> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription

> Plans, pricing, billing, and subscription management

## Plans and pricing

Allo offers two plans designed for different business needs. Both include core features with Business plan adding advanced capabilities.

<Tabs>
  <Tab title="Starter Plan">
    ## Starter Plan

    Perfect for solo entrepreneurs and small businesses getting started with professional phone service.

    ### Pricing

    **Annual billing only:**

    * US: \$16/month (billed annually, \$192/year)
    * France: 16€/month (billed annually, 192€/year)

    ### What's included

    <CardGroup cols={2}>
      <Card title="Mobile app" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Phone.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=83bbcaf90dae5f30887cdfbc503d97b2" width="24" height="24" data-path="media/allo-icons/Phone.svg">
        iOS and Android apps included
      </Card>

      <Card title="Business number" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/sim-card.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=640135c22d5f0e3ca003d76afde66a61" width="24" height="24" data-path="media/allo-icons/sim-card.svg">
        One business number assigned
      </Card>

      <Card title="Call recordings" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Waveform.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=5c43cc5d913d39201b03a7ef19577fbf" width="24" height="24" data-path="media/allo-icons/Waveform.svg">
        Automatic recording and transcription
      </Card>

      <Card title="AI summaries" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/AI.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=b8c732c713aa282c65b6ea2c48e464c4" width="24" height="24" data-path="media/allo-icons/AI.svg">
        AI-generated call summaries
      </Card>

      <Card title="Spam blocking" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Shield-warning-outline.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=d75aff6f82a1ada69c2c7605a9078292" width="24" height="24" data-path="media/allo-icons/Shield-warning-outline.svg">
        Automatic spam detection
      </Card>

      <Card title="Voicemail" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Voicemail.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=8e4590ec1970f01c9d2ce8ad162a1484" width="24" height="24" data-path="media/allo-icons/Voicemail.svg">
        Custom voicemail messages
      </Card>

      <Card title="IVR" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/dial-pad.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=680c34c5b35ea34263e152ae64c4d1eb" width="24" height="24" data-path="media/allo-icons/dial-pad.svg">
        Interactive menu system
      </Card>

      <Card title="Gatekeeper" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/status-check.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=d86b02f3da3432d1dca8a79593c71d5a" width="24" height="24" data-path="media/allo-icons/status-check.svg">
        Call screening feature
      </Card>

      <Card title="Business hours" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Clock.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=0549952791657ba192d9e67766625168" width="24" height="24" data-path="media/allo-icons/Clock.svg">
        Set availability schedule
      </Card>

      <Card title="Call transfer" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/phone-transfer.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=a9c5d6aad21189eaa1f6879bb489585c" width="24" height="24" data-path="media/allo-icons/phone-transfer.svg">
        Transfer to team or external numbers
      </Card>

      <Card title="Email summaries" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/enveloppe-closed-fill.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=e353f691f8417e7199b001b11ac142a8" width="24" height="24" data-path="media/allo-icons/enveloppe-closed-fill.svg">
        Automatic call summaries via email
      </Card>

      <Card title="CRM integrations" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Integrations.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=17a406f2c623aa3c0ff4eec866c23c96" width="24" height="24" data-path="media/allo-icons/Integrations.svg">
        Connect with popular CRMs
      </Card>
    </CardGroup>

    ### What's NOT included

    * Desktop app (Business plan only)
    * AI Receptionist (Business plan only)
    * SMS sending (receive only)
    * French mobile numbers 06/07 (Business plan only)
    * Team performance dashboard (Business plan only)

    ### Best for

    * Solo entrepreneurs
    * Freelancers
    * Small businesses with one user
    * Testing Allo before upgrading
  </Tab>

  <Tab title="Business Plan">
    ## Business Plan

    For growing teams that need advanced features like AI receptionist, SMS, and desktop apps.

    ### Pricing

    **Monthly:**

    * US: \$45/month
    * France: €45/month
    * Canada: CAD \$59/month
    * Switzerland: CHF 45/month

    **Yearly:** (Save 29%)

    * US: $384.99/year (saves $155)
    * France: €420/year (35€/month, saves €120)
    * Canada: CAD $539.99/year (saves $168)
    * Switzerland: CHF 400/year (saves CHF 140)

    ### Free trial

    <Info>
      Try Business plan free for 7 days. Credit card required. Cancel anytime.
    </Info>

    * 7 days completely free
    * Full access to all features
    * Reminder email 1 day before charges
    * No commitment required

    ### What's included

    **Everything in Starter, PLUS:**

    <CardGroup cols={2}>
      <Card title="Desktop apps" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/building-office.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=6e89359c1b7d6f327a1ca891d79e7d0a" width="24" height="24" data-path="media/allo-icons/building-office.svg">
        Mac and Windows applications
      </Card>

      <Card title="Web app" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Globe.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=45870a5ce07e9da6c85818cfc67ea2d3" width="24" height="24" data-path="media/allo-icons/Globe.svg">
        Access from any browser
      </Card>

      <Card title="AI Receptionist" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/AI.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=b8c732c713aa282c65b6ea2c48e464c4" width="24" height="24" data-path="media/allo-icons/AI.svg">
        Virtual receptionist with custom knowledge
      </Card>

      <Card title="SMS send & receive" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chat-bubble.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=d1817ba8f8b3a0d440cf67199eb899cd" width="24" height="24" data-path="media/allo-icons/chat-bubble.svg">
        Full SMS capabilities
      </Card>

      <Card title="French mobile 06/07" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Phone.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=83bbcaf90dae5f30887cdfbc503d97b2" width="24" height="24" data-path="media/allo-icons/Phone.svg">
        Premium French mobile numbers
      </Card>

      <Card title="Team dashboard" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chart-line.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=c5f7c6f95973cadfe0d21c71c31d76a3" width="24" height="24" data-path="media/allo-icons/chart-line.svg">
        Performance analytics for your team
      </Card>

      <Card title="Call monitoring" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/eye-open.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=efddbfbc066af6ecaf9a65d099e318d6" width="24" height="24" data-path="media/allo-icons/eye-open.svg">
        Review team calls (not real-time yet)
      </Card>

      <Card title="Custom email settings" icon="https://mintcdn.com/themobilefirstcompany/RgYoir1kmfhXIZ06/media/allo-icons/Settings.svg?fit=max&auto=format&n=RgYoir1kmfhXIZ06&q=85&s=8f3e488916c4bc3fda6a6167c42a8941" width="24" height="24" data-path="media/allo-icons/Settings.svg">
        Configure summary email content
      </Card>
    </CardGroup>

    ### Best for

    * Growing sales teams
    * Customer support teams
    * Businesses needing 24/7 coverage
    * Teams requiring desktop access
    * Businesses sending SMS campaigns
  </Tab>
</Tabs>

***

## Switch plans

### Upgrade to Business

<Steps>
  <Step title="Visit pricing page">
    Go to [withallo.com/pricing](https://withallo.com/pricing)
  </Step>

  <Step title="Select Business plan">
    Choose monthly or yearly billing
  </Step>

  <Step title="Sign in">
    Use your existing Allo credentials
  </Step>

  <Step title="Complete upgrade">
    Your account upgrades immediately. All data and settings are preserved.
  </Step>
</Steps>

**If subscribed via Apple:**

1. Cancel your Apple subscription first
2. Then subscribe on [withallo.com](https://withallo.com) using same credentials
3. Your session and data remain intact

### Downgrade to Starter

Contact support to downgrade from Business to Starter plan.

**What happens when you downgrade:**

* Lose access to Business-only features
* Desktop/web app access removed
* AI Receptionist disabled
* SMS sending disabled (receive still works)
* Pricing adjusts on next billing cycle

### Switch to yearly

<Steps>
  <Step title="Go to pricing page">
    Visit [withallo.com/pricing](https://withallo.com/pricing)
  </Step>

  <Step title="Select annual plan">
    Choose your plan with yearly billing
  </Step>

  <Step title="Cancel existing subscription">
    If subscribed via Apple, cancel first
  </Step>

  <Step title="Subscribe on website">
    Use same credentials to keep your session
  </Step>
</Steps>

**Savings:**

* Starter: \$16/month, billed annually (\$192/year)
* Business yearly: Save \$155/year (29% discount)

***

## Billing and payments

### Payment methods

**Stripe (website subscriptions):**

* Credit cards (Visa, Mastercard, Amex)
* Debit cards
* Automatic monthly or yearly billing

**Apple App Store (iOS):**

* Apple Pay
* iTunes account payment methods
* Billed through Apple

**Google Play Store (Android):**

* Google Pay
* Play Store payment methods
* Billed through Google

### Update payment method

**For Stripe subscriptions:**

1. Go to [withallo.com](https://withallo.com)
2. Sign in to your account
3. Navigate to billing settings
4. Update payment method

**For Apple subscriptions:**

1. Open iPhone Settings
2. Tap your name at top
3. Select Subscriptions
4. Manage payment info

**For Google subscriptions:**

1. Open Google Play Store
2. Tap profile icon
3. Go to Payments & subscriptions
4. Manage payment methods

### Invoices and receipts

**Stripe subscriptions:**\
Invoices are automatically sent to your email after each payment.

**Apple subscriptions:**\
Receipts sent to email associated with your Apple ID.

**Google subscriptions:**\
Receipts available in Google Play order history.

**Download invoices:**\
Access past invoices in your account billing section.

[Learn how to get invoices](/en/support/common-questions#invoices)

***

## Cancel subscription

### How to cancel

<Tabs>
  <Tab title="Website/Stripe">
    **For subscriptions through withallo.com:**

    <Steps>
      <Step title="Open Allo desktop/web app">
        Go to [web.withallo.com](https://web.withallo.com)
      </Step>

      <Step title="Navigate to Settings">
        Click Settings in the menu
      </Step>

      <Step title="Select Billing">
        Go to billing section
      </Step>

      <Step title="Manage subscription">
        Click "Handle my subscription"
      </Step>

      <Step title="Cancel">
        Follow prompts to cancel
      </Step>
    </Steps>

    **Cancellation policy:**

    * Monthly: Access until end of current billing period
    * Yearly: No refund, access until end of annual term
    * No cancellation fees
  </Tab>

  <Tab title="Apple App Store">
    **For iOS subscriptions:**

    <Steps>
      <Step title="Open Allo app">
        Launch Allo on your iPhone
      </Step>

      <Step title="Go to Settings">
        Tap Settings tab at bottom
      </Step>

      <Step title="Select Profile">
        Tap Profile section
      </Step>

      <Step title="Manage subscription">
        Tap "Manage my subscription"
      </Step>

      <Step title="Cancel">
        Follow Apple's cancellation flow
      </Step>
    </Steps>

    **Alternative method:**

    1. Open iPhone Settings
    2. Tap your name
    3. Select Subscriptions
    4. Find Allo
    5. Tap Cancel Subscription
  </Tab>

  <Tab title="Google Play Store">
    **For Android subscriptions:**

    <Steps>
      <Step title="Open Google Play Store">
        Launch Play Store on your device
      </Step>

      <Step title="Go to Subscriptions">
        Tap profile icon > Payments & subscriptions > Subscriptions
      </Step>

      <Step title="Select Allo">
        Find Allo in your subscription list
      </Step>

      <Step title="Cancel subscription">
        Tap "Cancel subscription"
      </Step>

      <Step title="Follow instructions">
        Complete cancellation process
      </Step>
    </Steps>
  </Tab>
</Tabs>

### What happens after cancellation

**Immediate effects:**

* No new charges
* Cancellation confirmed via email

**Access continues:**

* Use Allo until end of billing period
* All features remain available
* Data remains accessible

**After period ends:**

* Account becomes inactive
* Cannot make or receive calls
* Data preserved for 90 days
* Can reactivate anytime

**Important:**\
Deleting the app does NOT cancel your subscription. You must cancel through proper channels.

***

## Additional costs

### Extra phone numbers

**Standard pricing:**\
\$5/month (€5, £5, CAD \$7, CHF 5) for most countries

**Premium pricing:**

* Germany landline: \$15/month
* Belgium numbers: \$45/month
* Portugal mobile: \$45/month
* Australia numbers: \$5/month

[Learn more about phone numbers](/en/account-billing/phone-numbers)

### Additional team members

**Per-seat pricing:**

* Each team member costs the same as your plan

[Learn more about team management](/en/account-billing/team-management)

### SMS costs

**Included:**

* SMS receive (both plans)
* SMS send (Business plan only)

**Limits:**

* During trial: SMS limited to reduce fraud
* After trial: 150 SMS/day via app, 25/day via API
* No additional SMS charges

### What's included (no extra cost)

* All integrations
* Unlimited call recordings
* Unlimited transcripts
* AI summaries
* Email notifications
* Call forwarding
* Voicemail
* IVR setup

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Payment failed">
    **Common causes:**

    * Insufficient funds
    * Expired card
    * Card declined by bank
    * Incorrect billing address

    **Solution:** Update your payment method and retry. Contact support if issues persist.
  </Accordion>

  <Accordion title="Can't upgrade plan">
    **Check these items:**

    * Using same email address
    * Cancel Apple/Google subscription first if applicable
    * Payment method is valid

    **Solution:** Try upgrading directly on withallo.com/pricing
  </Accordion>

  <Accordion title="Charged after cancellation">
    **What happened:** Cancellation may not have processed, or charge was already scheduled.

    **Solution:** Contact support immediately with proof of cancellation for refund.
  </Accordion>

  <Accordion title="Want to pause subscription">
    **Not available:** Allo doesn't offer subscription pausing. You must cancel and resubscribe later.

    **Alternative:** Cancel before next billing cycle and reactivate when ready.
  </Accordion>

  <Accordion title="Annual plan refund">
    **Policy:** Annual subscriptions are non-refundable. You keep access until the year ends.

    **Exception:** Contact support within 7 days of purchase for special cases.
  </Accordion>

  <Accordion title="Can I extend my free trial?">
    Yes. If you need more time to evaluate Allo, especially when SMS verification or porting delays cut into your testing window, reply to your onboarding email or [contact support](/en/support/contact) and we'll extend it.
  </Accordion>
</AccordionGroup>

***

## Need help?

<CardGroup cols={2}>
  <Card title="Pricing page" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/currency-dollar-simple.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=c64a7e629825674444bc4863270d4fa9" href="https://withallo.com/pricing" width="24" height="24" data-path="media/allo-icons/currency-dollar-simple.svg">
    View detailed pricing and features
  </Card>

  <Card title="Contact support" icon="https://mintcdn.com/themobilefirstcompany/yN5XCm7zDDPr0-yn/media/allo-icons/chat-bubble.svg?fit=max&auto=format&n=yN5XCm7zDDPr0-yn&q=85&s=d1817ba8f8b3a0d440cf67199eb899cd" href="/en/support/contact" width="24" height="24" data-path="media/allo-icons/chat-bubble.svg">
    Get help with billing questions
  </Card>
</CardGroup>