> ## Documentation Index
> Fetch the complete documentation index at: https://help.withallo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How the free trial works

> Trial length, what's included, what's restricted, and how billing starts

## The basics

* **7 days**, on the Business plan
* Full access to the apps and features: desktop, mobile, AI Receptionist, team features
* A reminder email is sent 1 day before the trial ends
* Cancel anytime during the trial and you won't be charged

## Why a credit card is required

Phone service is a regulated industry: asking for a valid card at signup is one of the ways we verify that accounts are authentic and keep the network safe from fraud and spam. You won't be charged before the end of the 7 days.

## What's restricted during the trial

For the same security reasons, some capabilities are limited until you're on a paid subscription:

* **International calls** are disabled during the trial
* **SMS sending** is restricted to a low daily volume

This is normal and it protects trial numbers from being abused. If you want the full experience before the 7 days are up, you can switch to a paid subscription at any moment: [contact us](/en/support/contact) and we'll do it for you right away.

## When the trial ends

* Your card is charged and your subscription starts automatically
* If you cancelled before the end, nothing is charged: your access simply stops. You may still see payment prompts in the app after cancelling, but no payment is taken
* Your trial number stays reserved for a **3-day grace period** after an expired trial: reactivate within that window to keep it

## Cancel the trial

<Steps>
  <Step title="Open Billing">
    On [web.withallo.com](https://web.withallo.com), go to **Settings > Billing**.
  </Step>

  <Step title="Manage your subscription">
    Open your subscription and choose **Manage**, then cancel.
  </Step>

  <Step title="Check your confirmation">
    You'll receive a cancellation confirmation by email. Keep it.
  </Step>
</Steps>

<Note>
  Subscribed on iPhone or Android? Cancel through your Apple or Google subscription settings instead: [how to cancel](/en/billing/manage-subscription#cancel-subscription).
</Note>

## Charged after the trial you meant to cancel?

It happens, and we make it right: see the [refund policy](/en/billing/refund-policy). Contact us within a few days of the charge.

## Need more time?

If SMS verification or number porting delays ate into your testing window, we can extend your trial: reply to your onboarding email or [contact support](/en/support/contact).